Dear Wayne,I am emailing on behalf of John Keeble who purchased a SEAT Arona (GF73 ZGS) from you on 12 Dec 2023. Please see attached bill of sale.Since 29th May 24 John has been having issues with the infotainment system, it keeps flickering. His local SEAT garage is Lookers in Stockport (Lookers). Over the past 18 months Lookers has tried to resolve the issue on 12 occasions but have been unable to. Please see summary email below.Due to John’s age (80) and the stress this is causing him, he has asked me to represent him to achieve a solution.Over the past couple of weeks, I have shared emails with Lookers and SEAT UK to try and find a resolution for John. Despite SEAT UK agreeing that a working infotainment system is important for the safe operation of the vehicle (please see attached email that states: ‘we understand the importance of a fully functional infotainment system, especially for navigation and safety’), I have had no luck.SEAT UK state that as John’s contract was with the selling dealer, it is the responsibility of the selling dealer to resolve, hence my email.I am sure that you will understand my concern of John continuing to drive the Arona with technicians at SEAT unable to resolve the infotainment issue. Therefore, as SEAT has been unable to deliver a properly working car to John, he would like to return the car and his money be refunded. John has given SEAT numerous opportunities to fix it and has failed to do so, therefore, SEAT has failed to fulfil the contract.I do appreciate that this is the first time that you have been involved and that your dealership has not had a chance to resolve the infotainment issues. However, given that John lives in Stockport and is unable to drive long distances, please could your technical team arrange a call with the technical team at Lookers SEAT in Stockport to discuss the work that has already been conducted and if the Lookers team may have overlooked something? Anita at Lookers is expecting your call.Once you have had the call please can we arrange a time to speak to discuss next steps?Many thanks.Best regards,MarkMark Keeble MEng(Hons) MSc MA MRAeS CEngEngineering Director

Giving personal information out to someone tgey knew was not me- DATA BREACH

Dear Sir,Re attached online booking. I am extremely disappointed with booking service after purchasing the all in service package. I contacted Lookers to confirm length of time required for service and was informed that the booking hadn't been made (was put on hold) plus the brake fluid would cost approx 150 and the air con another 150. At the time of booking the brake fluid was priced at £36 with the air con free. I was able to click on other service items priced accordingly which I didn’t require. The booking has been changed to the following day as the slot wasn’t available so I have had to rearrange plans due to commitments and I’ll have to book brake fluid change into another garage separately which can be carried out for below £50 and air con servicing is also around £50 so I believe the online booking system is deliberately misleading and false selling in order to pressurise customers to purchase extras at inflated prices. I would appreciate your comments before contact Seat CEO as I am extremely disappointed with level of service and pricing

I was very dissapointed by my visit. The car was booked in for recall work at the request of Seat. When I booked it in I asked how long the work would take. I was told approximately 1.5 hours. I said that on that basis I would bring something to do and wait. There was no issue with that. As a result I did not make any arrangements for travel.On arrival with the car, I was told the work was an "all day" job. I explained what I had been told. The response was to say that I had been called the day before - that is correct, but the message left for me was simply to confirm that I was coming and, as I had received online check in details I had confirmed that by checking in. I asked what I was supposed to do and received no suggestion. I asked how to get to Stockport centre and was told it was "that way" with no directions. I felt abandoned.I then walked to Stockport station, took a train to Manchester and a tram home to Altrincham - just under 2 hours. Just after lunch time I received a text to say the work was complete and returned by public transport. I had to wait about 20 minutes to be served and for the keys to be found. Then the car was blocked in and I had to wait again while the cars in the way were moved.This does not encourage me to use Lookers.

My car service was booked online for 3pm 20th November 2025 till 5pm. I reported in the online form that the ACC (Adaptive Cruise Control) had stopped working could it be fixed.The day before service I was called to bring the appointment forward 2 hours due to a "Recall" I didn't mind that at all.On the morning of my appointment I was called to push back the appointment time one hour, again I didn't mind at all.I arrived 20mins early and booked in etc, I enquired about the recall but didn't really get a satisfactory answer.The waiting area was comfortable and relaxing and had refreshments.While waiting for the completion of my service I received a video detailing the work done on my car, I couldn't understand most of it due to poor audio, I didn't expect BBC quality, phone quality would suffice, so I relied on the paper work for the summary.It was 3 and a half hours when my car was returned to me, still no proper explanation about the Recall.I tried the cruise control on the motorway on my way home it still didn't work with no explanation.

I bought my Seat Arona in June 2025 (26th) - a relatively low mileage (about 26,500) diesel NC68RRZ. I paid £11800 or thereabouts for a car that had been fitted with a few optional extras at the manufacturers. All good as it was exactly what I was looking for and diesels are hard to find.Unfortunately, and I recognise this isn't something you could anticipate, the clutch failed catastrophically within a couple of weeks (14th July). I had to be rescued by Seat Assist and the car came back to the dealers for repair. This took a couple of weeks, but Seat Assist provided a hire car, so no real issues. All this was in the first month of ownership.I got the car back on 29th July. I was travelling across to North Wales on 31st July when the engine warning light came on. I consulted the manual and returned slowly to the dealership. Amazingly, the mechanic asked me to wait an hour, in which time he sorted it out. On handing it back, he said that if it happened again, I would need to book it back in for checks.This seemed fine for a while, but within a few weeks - late August (27th), the light had returned and the car went back in again, necessitating arranging a hire car. Amazingly, that also developed an engine light fault so I had to change that on September 1st.I do appreciate the challenges with servicing schedules and when sending the car back in late August was advised that the first bookable slot was October 7th. I was also advised that breakdowns had to be prioritised and that the branch would update progress. Just for the record, I had no contact from the branch at all to update, other than when I called a few days after the 7th October date had passed. I got the car back (22 Oct), drove to Milton Keynes and on the return trip on 24th Oct the light came back on again. This was a hassle as I had to go through the breakdown process to get a hire car needed for work travel on Monday 27th.This time repairs were quicker and I collected the car yesterday (19th November). I did speak to the assistant, but thought I'd make some points in writing.I'm aware that there is a right of repair, replace or refund for used cars and that the expectation is that the customer should give the supplier a chance to put right the fault. I have willingly done this, but we are now up to four occasions and three of those on the same fault. Since purchase, the car has been back in the garage for 13 weeks. I have accepted the car back, but am now extremely anxious about the situation.If the engine light fault occurs again, then I think I cannot continue to accept repair and would prefer a replacement or a refund. Given that six months ownership is completed on Boxing Day, during which I will actually have had the car for a total of three months (assuming no further faults), I think that the right to return should be extended. Given the persistent problem, I think a further year's warranty at Seat or the dealers expense should be automatic. I was assured that any reoccurrence of the fault would be repaired free of charge, which is great, but has limits- in the end, I would prefer a car that I can own and use.I should add that everyone a the branch has been helpful and pleasant. I also appreciate that the car developing a fault is unfortunate and not your fault, but neither should I be paying for something that keeps breaking down. I'm also aware that the fault is likely insignificant, but I can't be driving long distances for work with a warning light on show.Please can you advise by email what reassurances you can provide? The worst case scenario for me is a legal battle because the fault occurs again, six months 'ownership' has elapsed and the company refuse to refund or replace. I would just like to know how you suggest we handle this unfortunate situation.Lastly, I should say that I like the car and diesel Aronas are like hen's teeth!

I booked my car in for regular service and MOT on a one-day drop off and return basis. When I returned to pick up the car I was glad to see the MOT had been passed. Unfortunately the health check flagged up "Red-Urgent" work that needed doing on the brakes. This was mentioned by your agent, almost in passing, when I was picking the car up. For urgent work that needs doing, especially on something as important as the brakes, I would've expected to get a phone call early in the process when there still would've been time to do the necessary work. The text message you sent when I dropped the car off said "we will call you with further updates" so it's not unreasonable for me to think I would get a call for anything flagged Urgent. An email was sent earlier in the day, which would've given me the option to get you to do the work, but I don't spend all day checking emails so this got missed (it didn't help that the sender's top line title in the email was "Carlevens" and not "Lookers" which would've stood out). So I've now had to book another appointment in December to get the brakes fixed with a journey down to the south coast to undertake before then (a 400 mile round trip). Can you advise whether this journey will be safe and, if not, what you propose do to make it so?

Hi, i have left a negative review due to horrendous service i received.Horrendous service from Cupra stockport, i had my car booked in on the 11-11-2025 with a loan car booked on the system 2 months in advance.I turned up and was told by Anita that there are no loan cars available till the end of December and i would either need to leave my car today or rebook end of December.I wont be coming back to this dealership after traveling 2 hours at 6am in the morning, i have booked elsewhere.Kind regardsHaseeb khan

Good afternoon,Can I please get an update on the works to my car registration MP65 JKX.This has now been in your garage for almost a month, with few updates and no courtesy car, which has had a massive impact on my day to day life.Have all of the works been approved under warranty now and when will it be ready to pick up.I will please need an update on this.RegardsRobert07791898622

Hi allI can't really comment on the service as when I collected the car it was gone 5pm . The assistant who eventually asked me what I wanted just got my key from the back and asked me if I knew where my car was, i replied no so we went outside so they could press the unlock button.The car flashed and I was handed the key.I have absolutely no idea if/what the problem was with the car and if the problem is resolved..Regards Simon