Dear Lookers Team,Good Afternoon.The comments made on Trust Pilot reflect the current situation with Lookers Stockport. The vehicle in question, my wife's car, was purchased new in May this year. The issue began around four weeks after collection. Although we contacted SEAT Blackpool, from where it was purchased, they were unable to assist directly. Consequently, it was booked in for checking at Lookers Stockport for the end of November, five months after the issue was first reported.My wife, Sarah, is a community Health Visitor, so having an accessible, new car is essential for her visits and clinics across the North West. She also has MS, making an automatic gearbox vital. This is her 3rd New SEAT IBIZA.The car was delivered to Lookers, and work started on it on 27th November. Initially, there was a lack of feedback on the timescale and the actual issue. The main screen would black out when returning from the reverse camera view, and it remained dark even after shifting out of reverse, preventing the relevant controls from being used unless the vehicle was stopped and restarted after around 3 hours or so.After 24 hours, we found ourselves chasing updates for a timescale. Each call to Lookers was met with polite but uninformative responses. A few days later, I went in personally to inquire about the vehicle and request a courtesy car - we would have appreciated it if this had been offered rather than asked for. This was another challenge (albeit Eurocars Issue), as no automatic was available, and a suitable delivery time was never agreed upon. Eventually, a car was delivered to our address, but we were not in. The driver left the paperwork and key sticking out of the letterbox. This took three days to arrange, and in the meantime, my wife had to use our son's old manual Fiesta.The last information I received was that attempts to add a software update had either failed or resulted in critical software errors, making the vehicle unsafe to drive and unusable.It has now been 12 days, and we have had no feedback on the situation or whether the vehicle can be successfully repaired.Please advise at your earliest convenience.Kind Regards,Khalid Bostan

the personalised video was a great feature

I had an appointment with Christie at 13:00 on Thursday 04 December with the view of changing m car.Due to the constant traffic holdups on St Mary's Way I left home earlier and had a look around before my appointment time to give me an idea.I spoke to a gentleman that I had an appointment with Christie which he rang her as she was in another building. He informed me that she was across the road and would be there in TEN minutes. At 13:00 no sign of Christie at 13:05 no sign at 13:10 no sign at 13:15 no sign at which time I left.Due to this Lookers in general have lost a sale.

Hi booked my car in for a service and for them to have a look at my car because I had a hill assist warning light come on.The service was done fine under my service plan. When it came to the warning light the communication was poor and shocking I wasn’t really told what the problem was just that it was a wiring problem and that it wasn’t covered under extended warranty which I find hard to believe as I’m told it’s a wiring problem how can that not be covered under warranty ?I was then told after they had the car from 10am to 5pm I would need to come back another day.So I asked if I could have more information on the problem as I had just paid £180 for a test ? They weren’t able yo give me more information which again was frustrating. So I booked the car in for 18th December and asked them how much this would cost to fix they said they would get back to me the next day as it was after 5 so that was fine. This was Wednesday 19th November. So by Tuesday 2nd December I still hadn’t heard anything so I rang up the service dept the lady was rude and I felt like I was keeping her, i explained the situation and she said I would get a call back the next day. Yet it’s the 7th December and I still haven’t heard what the problem is with my car and how much it is to fix. This is totally unacceptable and I feel this seat dealerships communication is shocking.I need to understand what the problem is with my car why it’s not covered under warranty and if I do want it fixed how much will it costBecause the warning light is no longer on and it’s drives fine so I feel I and being ripped off here.I look forward to your speedy response.

I wish to raise a complaint about the difference in prices and services offered to the actual prices being asked to pay.I received an email saying I was due a brake fluid change and via that email I went online to book a service, MOT. There were no service options other than oil and inspect, so I could not really see what I was getting other than a bare minimum. My view was that there would be a report based on the inspection and a recommendation for other work to be done, ergo I had a choice.I reality and once booked I got a second quote via email confirming my booking. This time the cost of a break fluid change had more than doubled and the service tripled.I have asked what kind of service this is because it's unclear what I'm paying for. Example, brake fluid, is that included and if so why would I pay again and at a higher price?Why online is brake fluid £36 and actual price £85?I'm fairly sure this falls short of advertising standards, it is certainly very misleading.Please see attached the two quotes I received.I look forward to hearing from you.Thank you for your attentionAnthony Southworth

Dear Wayne,I am emailing on behalf of John Keeble who purchased a SEAT Arona (GF73 ZGS) from you on 12 Dec 2023. Please see attached bill of sale.Since 29th May 24 John has been having issues with the infotainment system, it keeps flickering. His local SEAT garage is Lookers in Stockport (Lookers). Over the past 18 months Lookers has tried to resolve the issue on 12 occasions but have been unable to. Please see summary email below.Due to John’s age (80) and the stress this is causing him, he has asked me to represent him to achieve a solution.Over the past couple of weeks, I have shared emails with Lookers and SEAT UK to try and find a resolution for John. Despite SEAT UK agreeing that a working infotainment system is important for the safe operation of the vehicle (please see attached email that states: ‘we understand the importance of a fully functional infotainment system, especially for navigation and safety’), I have had no luck.SEAT UK state that as John’s contract was with the selling dealer, it is the responsibility of the selling dealer to resolve, hence my email.I am sure that you will understand my concern of John continuing to drive the Arona with technicians at SEAT unable to resolve the infotainment issue. Therefore, as SEAT has been unable to deliver a properly working car to John, he would like to return the car and his money be refunded. John has given SEAT numerous opportunities to fix it and has failed to do so, therefore, SEAT has failed to fulfil the contract.I do appreciate that this is the first time that you have been involved and that your dealership has not had a chance to resolve the infotainment issues. However, given that John lives in Stockport and is unable to drive long distances, please could your technical team arrange a call with the technical team at Lookers SEAT in Stockport to discuss the work that has already been conducted and if the Lookers team may have overlooked something? Anita at Lookers is expecting your call.Once you have had the call please can we arrange a time to speak to discuss next steps?Many thanks.Best regards,MarkMark Keeble MEng(Hons) MSc MA MRAeS CEngEngineering Director

Giving personal information out to someone tgey knew was not me- DATA BREACH

Dear Sir,Re attached online booking. I am extremely disappointed with booking service after purchasing the all in service package. I contacted Lookers to confirm length of time required for service and was informed that the booking hadn't been made (was put on hold) plus the brake fluid would cost approx 150 and the air con another 150. At the time of booking the brake fluid was priced at £36 with the air con free. I was able to click on other service items priced accordingly which I didn’t require. The booking has been changed to the following day as the slot wasn’t available so I have had to rearrange plans due to commitments and I’ll have to book brake fluid change into another garage separately which can be carried out for below £50 and air con servicing is also around £50 so I believe the online booking system is deliberately misleading and false selling in order to pressurise customers to purchase extras at inflated prices. I would appreciate your comments before contact Seat CEO as I am extremely disappointed with level of service and pricing

I was very dissapointed by my visit. The car was booked in for recall work at the request of Seat. When I booked it in I asked how long the work would take. I was told approximately 1.5 hours. I said that on that basis I would bring something to do and wait. There was no issue with that. As a result I did not make any arrangements for travel.On arrival with the car, I was told the work was an "all day" job. I explained what I had been told. The response was to say that I had been called the day before - that is correct, but the message left for me was simply to confirm that I was coming and, as I had received online check in details I had confirmed that by checking in. I asked what I was supposed to do and received no suggestion. I asked how to get to Stockport centre and was told it was "that way" with no directions. I felt abandoned.I then walked to Stockport station, took a train to Manchester and a tram home to Altrincham - just under 2 hours. Just after lunch time I received a text to say the work was complete and returned by public transport. I had to wait about 20 minutes to be served and for the keys to be found. Then the car was blocked in and I had to wait again while the cars in the way were moved.This does not encourage me to use Lookers.

My car service was booked online for 3pm 20th November 2025 till 5pm. I reported in the online form that the ACC (Adaptive Cruise Control) had stopped working could it be fixed.The day before service I was called to bring the appointment forward 2 hours due to a "Recall" I didn't mind that at all.On the morning of my appointment I was called to push back the appointment time one hour, again I didn't mind at all.I arrived 20mins early and booked in etc, I enquired about the recall but didn't really get a satisfactory answer.The waiting area was comfortable and relaxing and had refreshments.While waiting for the completion of my service I received a video detailing the work done on my car, I couldn't understand most of it due to poor audio, I didn't expect BBC quality, phone quality would suffice, so I relied on the paper work for the summary.It was 3 and a half hours when my car was returned to me, still no proper explanation about the Recall.I tried the cruise control on the motorway on my way home it still didn't work with no explanation.