Dear SirsI am writing to formally raise concerns regarding the SEAT Arona (registration PN20MLJ) that I purchased from SEAT Stockport on 25 February 2025.As a new driver, I selected this vehicle based on its low mileage (8,000 miles at point of sale), sensible running costs, and perceived reliability. The car was intended to support my responsibilities as a primary carer for my mother, who has a long-standing hip disability and relies on me as her main driver for medical appointments, shopping, and daily errands. Following her full hip replacement on 7 August 2025, my role as her driver has become even more critical. In addition, I depend on this vehicle for my professional commitments as a rugby union referee and PE assistant, which involve regular travel to schools, match venues, and scheduled appointments. The vehicle is essential to my ability to fulfil these roles reliably and safely.Given the vehicle’s age and mileage, I expected it to be mechanically sound and safe. However, following its first major service under the SEAT service plan at Oldham SEAT on 3 November 2025, I was alarmed by the number of faults identified, including a couple of urgent safety-related issues. These included:• Offside front shock absorber misting – £369.00• Nearside and offside track rod ends splitting – £458.10 and £213.42 respectively• Front tyres worn to 3.5mm – £150.80 each• Rear right tyre moderate wear – £150.80• Active fault in BCM control module – £144.00• Front roof light failure – £144.00• Additional advisories due to lack of service history (air con, brake fluid, cambelt)The total estimated cost of recommended work was £1,959.72, which is deeply concerning given the vehicle’s low mileage and the fact that it underwent a full service and MOT prior to being released to me on 25 February 2025. I appreciate it is a used vehicle but with extremely low mileage and what has been flagged are immediate MOT failures I was told.I immediately contacted SEAT Stockport to express my concerns. I was advised to bring the vehicle in for inspection, which I did. A second health check was carried out and a video sent to me, showing significantly fewer issues. This discrepancy between the two inspections has left me uncertain about the vehicle’s safety and the reliability of the assessments.SEAT Stockport informed me that faults and worn parts will be covered under warranty but only once they fail, and suggested I return in December or January. This approach is unacceptable for components already flagged as worn or potentially unsafe.I am particularly concerned about the condition of the front tyres, which were reported as 62% worn and cracking. I am due to drive my mother and partner to Twickenham Stadium this Saturday for the England v Fiji match—a long journey—and I do not feel confident in the vehicle’s current condition.I would appreciate urgent clarification on the following points:1. Can the front tyres be replaced at a reputable independent garage, or must this be done through SEAT to maintain warranty and service plan compliance?2. Why were the faults identified at Oldham SEAT not detected during the pre-sale inspection and service at SEAT Stockport?3. Will SEAT cover the cost of the urgent repairs flagged, given the short time and mileage since purchase?I have attached both inspection reports and summaries from Monday 3 November for your reference. I trust SEAT will treat this matter with the seriousness it deserves and provide a prompt resolution given I am due to take a long journey with passengers on Saturday Morning.Yours sincerely,Nathan Power07854849344npower2005@gmail.com________________________________________Let me know if you'd like to add a request for a courtesy vehicle or escalate this to SEAT UK or the Motor Ombudsman.I have attached below Inspection 1 from Oldham Seat following Service on Monday.🔧 Urgent Repairs RecommendedThese items show signs of wear or fault and may affect safety or performance:Item Issue CostSuspension System Offside front shock absorber misting £369.00Swivel Joints Nearside track rod end starting to split + wheel alignment £458.10Check Play, Security and Boots Offside track rod end starting to split £213.42Front Tyres (Left & Right) 3.5mm tread depth – nearing legal limit £150.80 eachRear Right Tyre 5.5mm tread depth – moderate wear £150.80⚠️ Advisory / Investigative ItemsThese require further diagnosis or are flagged due to lack of service history:Item Notes CostSafety Recalls Active fault in BCM control module £144.00Vehicle Systems Test Front roof light not working £144.00Air Con Service No service history £129.00Brake Fluid Change No service history £79.00✅ General Condition• Front Brake Pads: 35% worn – no immediate action needed• Rear Brakes (Drums): All OK• Rear Left Tyre: 5.0mm – acceptable• Spare Tyre: 6.5mm – good condition• Cambelt: No history•💰 Total Cost of Recommended WorkIf all urgent and advisory items are approved:• Estimated Total: £1,959.72You can opt to split the bill into 4 interest-free payments via Bumper (subject to eligibility).INSPECTION 1 Following Service at Oldham on Monday 3 November---------- Forwarded message ---------From: Luis Da CostaDate: Mon, 3 Nov 2025 at 11:23Subject: Vehicle Health Check for PN20MLJTo: Mr PowerDear Mr Power,I’ve prepared a short vehicle health check video for your vehicle, PN20MLJ. You can view it here: https://video.citnow.com/vtN5hr8MCY3If you have any questions regarding the items raised in the video then please call any of the service team on 01618258020.We look forward to hearing from you soon.Regards,Luis Da CostaPhone: 01618258020Email: Luis.DaCosta@oldhamvw.co.ukOldham VolkswagenChadderton WayOldhamOL1 2BBINSPECTION 2 Following my call to Seat Stockport with my concerns on the flagged urgent items.Here’s a clean summary of your Vehicle Health Check from Lookers Oldham, worked on by Lewis Shaw L3:✅ No Urgent Repairs• Red Category: No immediate safety or mechanical concerns were flagged.⚠️ Advisory Items (Amber Category)Area Issue CostUnderside Runner boots on top, mounts slightly perished – recheck in a couple of months £707.76Front Tyres Both nearside and offside front tyres at 4.0mm tread depth (≈62% worn) £143.22 each (optional replacement)🛞 Tyre OverviewTyre Tread Depth StatusFront Left 4.0mm Advised to replaceFront Right 4.0mm Advised to replaceRear Left 5.5mm OKRear Right 6.0mm OKSpare Depth not listed Pressure kit OK💰 Total Cost (if all advisory work approved)• Underside repair: £707.76• Front tyres (2x Falk 205/55R17 95WXL): £286.44• Estimated Total: £994.20Hi Mr Power,We have carried out a free Vehicle Inspection on your vehicle while it was with us today.Please find the results of this inspection on the below web link.Click Here to view your VHCIf you require any further assistance do not hesitate to contact me.Kind regards,CarlLookers--Nathan Power07854849344

I'm contacting you regarding a car we bought in March 2024, a Cupra Ateca under reg GU22XXG though it now has the reg S14 TMH.I'm not sure if you can see the vehicle history at all, but in recent months it's been warning me that "Travel Assist is currently unavailable." I contacted my local Cupra dealer in Norwich who couldn't do any warranty work due to staff shortages. Instead, Cupra Ipswich have been dealing with the issue. After some diagnostic checks and a component replacement which didn't help, it was thought a new steering wheel would resolve the issue. The steering wheel was replaced a couple of weeks ago. Since then, some warning lights have come on again then gone off again. I have contacted Ipswich who have said it needs to be looked at again. I've also been in contact with Cupra Customer Services to help.To be honest at this stage, I'm wanting to know what the process is to return the vehicle under the 2015 Consumer Rights Act, as the issue isn't getting resolved? What do I need to do to resolve this?I'd appreciate some advice because it's now had a component change, a new steering wheel but I still have warning lights telling me something is still wrong.Look forward to hearing from you

I recently submitted an online enquiry regarding a used car you had in stock. I provided full details of my requirements, including information about my part exchange and the settlement figure, to help make the process as straightforward as possible.Following this, I received a call from one of your sales representatives. Unfortunately, the experience was disappointing. The salesperson was a poor communicator and has left a negative impression. I was offered a video of the car, which I never received, and I also requested the figures to be emailed over — these were never sent.I felt the interaction lacked the professionalism and attention to detail I would expect. First impressions are important, and in this instance, the experience has affected my confidence in continuing the process with your dealership.

Hi I’m writing today with quite a serious issue. My dad had pointed out to me that my tyres have extensive cracking on them, and after looking into this more it actually shows on the MOT that they all should have been changed. Not once during the sales process was I made aware of this as I was only told the car is in perfect condition. I was also informed over the phone of the extensive check the car goes through before leaving the workshop and once again you failed to inform me of this showing a complete lack of care for my safety and completely compromised my safety. Before I leave a review I would like you take some action regarding this and give you the opportunity to make this right, below are the attached photos which show the cracking in the tyres.Car Reg: MW22OJK / New private plate BA17TOMTom

> Hi there,>> I am contacting you as a last resort as I have been trying since 15 September (without success) to get some assistance from the service team based at Lookers Stockport.>> I picked up a brand new Cupra Born on 28 June from Matthew Lowe. Matthew provided brilliant service throughout the purchase process and I have nothing but praise for him.>> However, during August and September, I have experienced issues with charging my vehicle using the smart charge function on my home charger (so I can schedule to charge the vehicle during the night on a cheaper tariff).>> I contacted Matthew in the first instance who once again was responsive and supportive. He helped me with some troubleshooting suggestions and also asked the advice of the service team.>> Once we had exhausted all the obvious possible causes, Matthew explained the service team would need to take a look at the car and arranged for somebody to call me, but nobody did.>> I followed up with Matthew on multiple occasions since. He’s always responded quickly and chased the service team but I still await a call.>> On 26 Sept I called to try and book in with the service team myself but the call centre agent advised the earliest dates available were mid November. I felt that was far too long to wait when the car has a fault that is impacting on the ability to charge the car.>> The agent suggested I go back to Matthew once again as they may be able to arrange an earlier appt locally. I did this and Matthew responded advising he’d arranged once again for contact to be made. I’m still waiting.>> I feel completely at a loss. I have fault with the car and the service team aren’t interested.>> Can you assist please?>> Many thanks>> Rachael Peers>

a couple of days ago cust purchased a vehicle, she has encountered problems with the car since. The cust has tried to call through to be told the manager is busy. She would like to reject the vehicle.

Please see attachments for the complaint.

Was lied to by one of your admins about a vehicle being ready to collect as the repairs had been completed. This was not the case and we have now had to waste our time collecting the vehicle. As we hire these vehicles out the customer was also notified and we have had to send them back as the repair wasn't completed. This has cost us money and made us look stupid all because of your errors.

I found the whole process of buying my new car extremely smooth, and Rachel kept me in the loop from beginning of my application to the very end of collecting my car.

Ignored in StockportI teally like my SEAT Ibiza, and buying my first evee brand new car in August 24 was an amazing experiance. Roll forward 12nmonths to my first service my experience was quite the opposite. As i live in Eccles and SEAT is in Stockport I had to stay with the vehicleas i had no means of transporrt tonreturn home. I booked in at the service reception, and the guy who booked me in went through his script and then was a little put out that I would be staying in the showroom. 5 minutes later he appeared and asked me if i had recieved a text to sign off to start the service, I hadnt je dissappeared and i didnt see him again until the service had been compleated. I was totally ignored for 2 hours not even offered a drink or enquiries as to weather or not I was being attended to. Im really not looking forward to next year, infact as much as I love my SEAT Im considering changing my car earlier than planned closer to home