I bought my Seat Arona in June 2025 (26th) - a relatively low mileage (about 26,500) diesel NC68RRZ. I paid £11800 or thereabouts for a car that had been fitted with a few optional extras at the manufacturers. All good as it was exactly what I was looking for and diesels are hard to find.Unfortunately, and I recognise this isn't something you could anticipate, the clutch failed catastrophically within a couple of weeks (14th July). I had to be rescued by Seat Assist and the car came back to the dealers for repair. This took a couple of weeks, but Seat Assist provided a hire car, so no real issues. All this was in the first month of ownership.I got the car back on 29th July. I was travelling across to North Wales on 31st July when the engine warning light came on. I consulted the manual and returned slowly to the dealership. Amazingly, the mechanic asked me to wait an hour, in which time he sorted it out. On handing it back, he said that if it happened again, I would need to book it back in for checks.This seemed fine for a while, but within a few weeks - late August (27th), the light had returned and the car went back in again, necessitating arranging a hire car. Amazingly, that also developed an engine light fault so I had to change that on September 1st.I do appreciate the challenges with servicing schedules and when sending the car back in late August was advised that the first bookable slot was October 7th. I was also advised that breakdowns had to be prioritised and that the branch would update progress. Just for the record, I had no contact from the branch at all to update, other than when I called a few days after the 7th October date had passed. I got the car back (22 Oct), drove to Milton Keynes and on the return trip on 24th Oct the light came back on again. This was a hassle as I had to go through the breakdown process to get a hire car needed for work travel on Monday 27th.This time repairs were quicker and I collected the car yesterday (19th November). I did speak to the assistant, but thought I'd make some points in writing.I'm aware that there is a right of repair, replace or refund for used cars and that the expectation is that the customer should give the supplier a chance to put right the fault. I have willingly done this, but we are now up to four occasions and three of those on the same fault. Since purchase, the car has been back in the garage for 13 weeks. I have accepted the car back, but am now extremely anxious about the situation.If the engine light fault occurs again, then I think I cannot continue to accept repair and would prefer a replacement or a refund. Given that six months ownership is completed on Boxing Day, during which I will actually have had the car for a total of three months (assuming no further faults), I think that the right to return should be extended. Given the persistent problem, I think a further year's warranty at Seat or the dealers expense should be automatic. I was assured that any reoccurrence of the fault would be repaired free of charge, which is great, but has limits- in the end, I would prefer a car that I can own and use.I should add that everyone a the branch has been helpful and pleasant. I also appreciate that the car developing a fault is unfortunate and not your fault, but neither should I be paying for something that keeps breaking down. I'm also aware that the fault is likely insignificant, but I can't be driving long distances for work with a warning light on show.Please can you advise by email what reassurances you can provide? The worst case scenario for me is a legal battle because the fault occurs again, six months 'ownership' has elapsed and the company refuse to refund or replace. I would just like to know how you suggest we handle this unfortunate situation.Lastly, I should say that I like the car and diesel Aronas are like hen's teeth!

I booked my car in for regular service and MOT on a one-day drop off and return basis. When I returned to pick up the car I was glad to see the MOT had been passed. Unfortunately the health check flagged up "Red-Urgent" work that needed doing on the brakes. This was mentioned by your agent, almost in passing, when I was picking the car up. For urgent work that needs doing, especially on something as important as the brakes, I would've expected to get a phone call early in the process when there still would've been time to do the necessary work. The text message you sent when I dropped the car off said "we will call you with further updates" so it's not unreasonable for me to think I would get a call for anything flagged Urgent. An email was sent earlier in the day, which would've given me the option to get you to do the work, but I don't spend all day checking emails so this got missed (it didn't help that the sender's top line title in the email was "Carlevens" and not "Lookers" which would've stood out). So I've now had to book another appointment in December to get the brakes fixed with a journey down to the south coast to undertake before then (a 400 mile round trip). Can you advise whether this journey will be safe and, if not, what you propose do to make it so?

Hi, i have left a negative review due to horrendous service i received.Horrendous service from Cupra stockport, i had my car booked in on the 11-11-2025 with a loan car booked on the system 2 months in advance.I turned up and was told by Anita that there are no loan cars available till the end of December and i would either need to leave my car today or rebook end of December.I wont be coming back to this dealership after traveling 2 hours at 6am in the morning, i have booked elsewhere.Kind regardsHaseeb khan

Good afternoon,Can I please get an update on the works to my car registration MP65 JKX.This has now been in your garage for almost a month, with few updates and no courtesy car, which has had a massive impact on my day to day life.Have all of the works been approved under warranty now and when will it be ready to pick up.I will please need an update on this.RegardsRobert07791898622

Hi allI can't really comment on the service as when I collected the car it was gone 5pm . The assistant who eventually asked me what I wanted just got my key from the back and asked me if I knew where my car was, i replied no so we went outside so they could press the unlock button.The car flashed and I was handed the key.I have absolutely no idea if/what the problem was with the car and if the problem is resolved..Regards Simon

Dear SirsI am writing to formally raise concerns regarding the SEAT Arona (registration PN20MLJ) that I purchased from SEAT Stockport on 25 February 2025.As a new driver, I selected this vehicle based on its low mileage (8,000 miles at point of sale), sensible running costs, and perceived reliability. The car was intended to support my responsibilities as a primary carer for my mother, who has a long-standing hip disability and relies on me as her main driver for medical appointments, shopping, and daily errands. Following her full hip replacement on 7 August 2025, my role as her driver has become even more critical. In addition, I depend on this vehicle for my professional commitments as a rugby union referee and PE assistant, which involve regular travel to schools, match venues, and scheduled appointments. The vehicle is essential to my ability to fulfil these roles reliably and safely.Given the vehicle’s age and mileage, I expected it to be mechanically sound and safe. However, following its first major service under the SEAT service plan at Oldham SEAT on 3 November 2025, I was alarmed by the number of faults identified, including a couple of urgent safety-related issues. These included:• Offside front shock absorber misting – £369.00• Nearside and offside track rod ends splitting – £458.10 and £213.42 respectively• Front tyres worn to 3.5mm – £150.80 each• Rear right tyre moderate wear – £150.80• Active fault in BCM control module – £144.00• Front roof light failure – £144.00• Additional advisories due to lack of service history (air con, brake fluid, cambelt)The total estimated cost of recommended work was £1,959.72, which is deeply concerning given the vehicle’s low mileage and the fact that it underwent a full service and MOT prior to being released to me on 25 February 2025. I appreciate it is a used vehicle but with extremely low mileage and what has been flagged are immediate MOT failures I was told.I immediately contacted SEAT Stockport to express my concerns. I was advised to bring the vehicle in for inspection, which I did. A second health check was carried out and a video sent to me, showing significantly fewer issues. This discrepancy between the two inspections has left me uncertain about the vehicle’s safety and the reliability of the assessments.SEAT Stockport informed me that faults and worn parts will be covered under warranty but only once they fail, and suggested I return in December or January. This approach is unacceptable for components already flagged as worn or potentially unsafe.I am particularly concerned about the condition of the front tyres, which were reported as 62% worn and cracking. I am due to drive my mother and partner to Twickenham Stadium this Saturday for the England v Fiji match—a long journey—and I do not feel confident in the vehicle’s current condition.I would appreciate urgent clarification on the following points:1. Can the front tyres be replaced at a reputable independent garage, or must this be done through SEAT to maintain warranty and service plan compliance?2. Why were the faults identified at Oldham SEAT not detected during the pre-sale inspection and service at SEAT Stockport?3. Will SEAT cover the cost of the urgent repairs flagged, given the short time and mileage since purchase?I have attached both inspection reports and summaries from Monday 3 November for your reference. I trust SEAT will treat this matter with the seriousness it deserves and provide a prompt resolution given I am due to take a long journey with passengers on Saturday Morning.Yours sincerely,Nathan Power07854849344npower2005@gmail.com________________________________________Let me know if you'd like to add a request for a courtesy vehicle or escalate this to SEAT UK or the Motor Ombudsman.I have attached below Inspection 1 from Oldham Seat following Service on Monday.🔧 Urgent Repairs RecommendedThese items show signs of wear or fault and may affect safety or performance:Item Issue CostSuspension System Offside front shock absorber misting £369.00Swivel Joints Nearside track rod end starting to split + wheel alignment £458.10Check Play, Security and Boots Offside track rod end starting to split £213.42Front Tyres (Left & Right) 3.5mm tread depth – nearing legal limit £150.80 eachRear Right Tyre 5.5mm tread depth – moderate wear £150.80⚠️ Advisory / Investigative ItemsThese require further diagnosis or are flagged due to lack of service history:Item Notes CostSafety Recalls Active fault in BCM control module £144.00Vehicle Systems Test Front roof light not working £144.00Air Con Service No service history £129.00Brake Fluid Change No service history £79.00✅ General Condition• Front Brake Pads: 35% worn – no immediate action needed• Rear Brakes (Drums): All OK• Rear Left Tyre: 5.0mm – acceptable• Spare Tyre: 6.5mm – good condition• Cambelt: No history•💰 Total Cost of Recommended WorkIf all urgent and advisory items are approved:• Estimated Total: £1,959.72You can opt to split the bill into 4 interest-free payments via Bumper (subject to eligibility).INSPECTION 1 Following Service at Oldham on Monday 3 November---------- Forwarded message ---------From: Luis Da CostaDate: Mon, 3 Nov 2025 at 11:23Subject: Vehicle Health Check for PN20MLJTo: Mr PowerDear Mr Power,I’ve prepared a short vehicle health check video for your vehicle, PN20MLJ. You can view it here: https://video.citnow.com/vtN5hr8MCY3If you have any questions regarding the items raised in the video then please call any of the service team on 01618258020.We look forward to hearing from you soon.Regards,Luis Da CostaPhone: 01618258020Email: Luis.DaCosta@oldhamvw.co.ukOldham VolkswagenChadderton WayOldhamOL1 2BBINSPECTION 2 Following my call to Seat Stockport with my concerns on the flagged urgent items.Here’s a clean summary of your Vehicle Health Check from Lookers Oldham, worked on by Lewis Shaw L3:✅ No Urgent Repairs• Red Category: No immediate safety or mechanical concerns were flagged.⚠️ Advisory Items (Amber Category)Area Issue CostUnderside Runner boots on top, mounts slightly perished – recheck in a couple of months £707.76Front Tyres Both nearside and offside front tyres at 4.0mm tread depth (≈62% worn) £143.22 each (optional replacement)🛞 Tyre OverviewTyre Tread Depth StatusFront Left 4.0mm Advised to replaceFront Right 4.0mm Advised to replaceRear Left 5.5mm OKRear Right 6.0mm OKSpare Depth not listed Pressure kit OK💰 Total Cost (if all advisory work approved)• Underside repair: £707.76• Front tyres (2x Falk 205/55R17 95WXL): £286.44• Estimated Total: £994.20Hi Mr Power,We have carried out a free Vehicle Inspection on your vehicle while it was with us today.Please find the results of this inspection on the below web link.Click Here to view your VHCIf you require any further assistance do not hesitate to contact me.Kind regards,CarlLookers--Nathan Power07854849344

I'm contacting you regarding a car we bought in March 2024, a Cupra Ateca under reg GU22XXG though it now has the reg S14 TMH.I'm not sure if you can see the vehicle history at all, but in recent months it's been warning me that "Travel Assist is currently unavailable." I contacted my local Cupra dealer in Norwich who couldn't do any warranty work due to staff shortages. Instead, Cupra Ipswich have been dealing with the issue. After some diagnostic checks and a component replacement which didn't help, it was thought a new steering wheel would resolve the issue. The steering wheel was replaced a couple of weeks ago. Since then, some warning lights have come on again then gone off again. I have contacted Ipswich who have said it needs to be looked at again. I've also been in contact with Cupra Customer Services to help.To be honest at this stage, I'm wanting to know what the process is to return the vehicle under the 2015 Consumer Rights Act, as the issue isn't getting resolved? What do I need to do to resolve this?I'd appreciate some advice because it's now had a component change, a new steering wheel but I still have warning lights telling me something is still wrong.Look forward to hearing from you

I recently submitted an online enquiry regarding a used car you had in stock. I provided full details of my requirements, including information about my part exchange and the settlement figure, to help make the process as straightforward as possible.Following this, I received a call from one of your sales representatives. Unfortunately, the experience was disappointing. The salesperson was a poor communicator and has left a negative impression. I was offered a video of the car, which I never received, and I also requested the figures to be emailed over — these were never sent.I felt the interaction lacked the professionalism and attention to detail I would expect. First impressions are important, and in this instance, the experience has affected my confidence in continuing the process with your dealership.

Hi I’m writing today with quite a serious issue. My dad had pointed out to me that my tyres have extensive cracking on them, and after looking into this more it actually shows on the MOT that they all should have been changed. Not once during the sales process was I made aware of this as I was only told the car is in perfect condition. I was also informed over the phone of the extensive check the car goes through before leaving the workshop and once again you failed to inform me of this showing a complete lack of care for my safety and completely compromised my safety. Before I leave a review I would like you take some action regarding this and give you the opportunity to make this right, below are the attached photos which show the cracking in the tyres.Car Reg: MW22OJK / New private plate BA17TOMTom

> Hi there,>> I am contacting you as a last resort as I have been trying since 15 September (without success) to get some assistance from the service team based at Lookers Stockport.>> I picked up a brand new Cupra Born on 28 June from Matthew Lowe. Matthew provided brilliant service throughout the purchase process and I have nothing but praise for him.>> However, during August and September, I have experienced issues with charging my vehicle using the smart charge function on my home charger (so I can schedule to charge the vehicle during the night on a cheaper tariff).>> I contacted Matthew in the first instance who once again was responsive and supportive. He helped me with some troubleshooting suggestions and also asked the advice of the service team.>> Once we had exhausted all the obvious possible causes, Matthew explained the service team would need to take a look at the car and arranged for somebody to call me, but nobody did.>> I followed up with Matthew on multiple occasions since. He’s always responded quickly and chased the service team but I still await a call.>> On 26 Sept I called to try and book in with the service team myself but the call centre agent advised the earliest dates available were mid November. I felt that was far too long to wait when the car has a fault that is impacting on the ability to charge the car.>> The agent suggested I go back to Matthew once again as they may be able to arrange an earlier appt locally. I did this and Matthew responded advising he’d arranged once again for contact to be made. I’m still waiting.>> I feel completely at a loss. I have fault with the car and the service team aren’t interested.>> Can you assist please?>> Many thanks>> Rachael Peers>