a couple of days ago cust purchased a vehicle, she has encountered problems with the car since. The cust has tried to call through to be told the manager is busy. She would like to reject the vehicle.

Please see attachments for the complaint.

Was lied to by one of your admins about a vehicle being ready to collect as the repairs had been completed. This was not the case and we have now had to waste our time collecting the vehicle. As we hire these vehicles out the customer was also notified and we have had to send them back as the repair wasn't completed. This has cost us money and made us look stupid all because of your errors.

I found the whole process of buying my new car extremely smooth, and Rachel kept me in the loop from beginning of my application to the very end of collecting my car.

Ignored in StockportI teally like my SEAT Ibiza, and buying my first evee brand new car in August 24 was an amazing experiance. Roll forward 12nmonths to my first service my experience was quite the opposite. As i live in Eccles and SEAT is in Stockport I had to stay with the vehicleas i had no means of transporrt tonreturn home. I booked in at the service reception, and the guy who booked me in went through his script and then was a little put out that I would be staying in the showroom. 5 minutes later he appeared and asked me if i had recieved a text to sign off to start the service, I hadnt je dissappeared and i didnt see him again until the service had been compleated. I was totally ignored for 2 hours not even offered a drink or enquiries as to weather or not I was being attended to. Im really not looking forward to next year, infact as much as I love my SEAT Im considering changing my car earlier than planned closer to home

Dear Seat Stockport,I am writing to follow up on the service recently completed on my Seat Ibiza FR, which was in your shop from the 2nd of September and was picked up on Saturday morning. Overall, I appreciate the work done on the car.However, I was informed during our phone call that the car would receive a courtesy clean before my arrival to pick it up. Unfortunately, this wasn't the case when I collected my car earlier today.Please see the video taken upon arrival.I would appreciate it if you could look into this.I did previously email however the email was returned to sender, hence this being a forwarded email.Thank you for your attention to this matter.Sincerely,Danielle Harrison

Needed a car that day as mine was being scrapped. The salesman was polite helpful and answered all my queries.

Staff are respectful and willing to help but the particular sales person (Najim) who attended to me is professional, customer friendly, patient, transparent and supportive. He is went out of her way to genuinely help and empower me to make informed decision without putting any pressure on me.

After difficulty getting through by phone, I was contacted and an appointment made with Mathew , who proved very helpful and helped us choose the correct car and price for us.

Miahdul was very helpful and quick at responding to my emails. Thanks very much.