The buying process was amazing, Georgia and her Manager Ed were wonderful and patient with both myself and my husband, there is a tiny scratch on the left hand side, passenger door of the vehicle BUT it’s so small there’s no reason to bring this to their attention, especially as I can’t prove when the scratch was caused. Nonetheless I am obsessed with my baby, thank you all again x

As my questions were answered

I am still waiting for the payment of £50 on purchase of previous car. I’m on my 8th call to chase it. I keep being told it will be paid but it has not. It is very irritating and quite difficult for a busy person to have to keep chasing

The car buying process itself was hassle, spent more time complaining about my finance broker than actually completing the sale. Whilst in fairness there was a system limitation stopping us from having an invoice for the car, there were many hurdles and to this day (02/12/2025) I still have not had my deposit back which is appalling so close to Christmas

Service was exceptional

Excellent customer service, friendly professional staff. Sales Executive Eddie Webster treated us with the utmost respect and attention to detail , i felt very comfortable buying my first BMW it was an enjoyable experience 😊

Very helpful, felt looked after.

From start to finish RAJ was a pleasure to deal with

Very polite and smiling receptionist who made me 2 lovely coffee’s while I was there. Very smart & helpful sales executive who did everything he could to complete my deal . I loved the car but unfortunately it was because of its age that I felt I couldnt buy it(BMW 340i. 2016 ). I will definitely recommend Lookers & will have no qualms using Lookers myself in the future . Thank you.

Toby and Sharlene were excellent