I haven't received a response from Lookers Crewe and Stafford, so I would like to contact you for assistance.I bought my car (YB21NHX) together with an RAC warranty (warranty agreement number 1188260 with the start date of 22 September 2026) from Lookers Stafford. The warranty agreement (dated 22 September 2025) states that the first inspection will be completed at the start of this plan.Should I book an inspection with Lookers?Alternatively, if an inspection is not necessary for the validation of warranty, please can you or Lookers confirm in writing?

Dear SirsI’m writing to file an official complaint.I asked to be sent my finance agreement.It was a simple request that has been ignored by several emails and several telephone calls to branch (Stafford Lookers).Its been over a month and still I wait.The reason I do not have the intial email is because I was sent no fewer than 6 agreements on the day I purchased the car and all were deleted in the debacle.It’s unacceptable that I have not been sent a copy of this documentation. It’s a legal requirement.Without the papers I can’t manage my account online and I do not know who to call now that my vehicle has developed a fault.I await your response and a copy of the agreement (and or its number so I can access it on line).Belinda McGinleyGrey BMW X3 HH20 BEL

I am owed over £2,000 from a P/X and car purchase. Was told it would be paid in 5 working days or so. After 10 days received nothing. Went to dealership to ask for them to sort on 13/5/26 and was told they would. Still nothing in the bank on 14/5/26. Emailed asking why and for someone to come back to me - nobody replied. Called on Friday 15/5/26 and spoke the team member who sold me the car. Asked him to sort a same day payment as money was required that day. I followed up later and was told he had spoken to the manager of the dealership and a same day faster payment had been authorised - this was at 1.30pm. Was told the money might not arrive that day and could be Monday. I queried this as same day faster payments arrive within a few hours. No money arrived Friday. Monday morning and still no money. Spoke to manager of dealership in person over the phone -(supposedly) the same person who authorised the same day transfer the previous Friday who told me that the accounts team had not processed the payment, he didn't know why and would chase it up. I questioned this with no apology given nor that the money would be transferred immediately and he would rectify the problem. Effectively I have been repeatedly lied to about this whole situation and don't understand why the money has not been paid back to me when I purchased the vehicle on 27.4.26? I will be visiting the dealership again in person today

On 7th april i came to test drive a car at bmw stafford, and got an offer at the time which detailed a £10k cash deposit. The following Saturday i placed a holding deposit on the car of £500 and paid for an additional insurance policy, total amount on my card £776, meaning that there would be 9500 remaining to transfer to cover the cash deposit. I am certain that this was verbally confirmed with Suraj before leaving. When i come to receive documents on the following Wednesday, the day i picked the car up, £500 more had been added to the finance deal, meaning that i had sent £500 too much by bank transfer the day before. Ed and Suraj seemed confident that the refund would be no problem so i proceeded, on the basis that the money would be returned to me within 2 weeks. On chasing i had been assured that the money would be with me today however it has still not arrived. It has now been over 4 weeks. Please resolve this as soon as possible.

I have been in email contact with the salesperson regarding the issues listed below, but replies have been slow (often taking a couple of days). Apart from the first two items, all issues were raised during the test drive before purchase.Issues Identified:1. Headlights found to be not MOT‑compliant due to a bent rear level‑sensor arm, raising concerns about how the vehicle passed an MOT the day before collection.2. Boot intermittently fails to power‑open using both the key and the boot button.3. Squeak and rattle from the rear, noticeable over bumps and uneven road surfaces.4. Brakes squealing, particularly at low speeds with light pedal pressure.5. Dents and paint chips still present on collection, despite being told these would be repaired beforehand. (Some were sorted out)The car is now booked into my local BMW dealer for inspection and repair, but these issues should have been identified and resolved prior to sale.To confirm the headlight fault, I had to pay a local MOT garage to check the alignment, and I am still waiting for guidance on how to claim this cost back.The fact that the car would currently fail an MOT raises serious concerns about whether it was properly inspected before purchase.

I have requested the refund of my deposit on the 19th April, my request has been ignored, I have tried to called and emailed, but still no answer whether or not my refund has been processed.

Captured as part of QA customer contact task. Customer has advised awaiting the spare key for his vehicle. Has emailed exec a couple of times but no response, I've emailed site manager to advise also.

I have phoned and emailed Michael Edward’s several times to get resolution on cancelling and refunding my unused warranty. He has failed to reply

BMW Stafford (Lookers) Customer Service / Sales Team,I am writing to formally request the rejection of my BMW 420i purchased on Sunday 19th on finance.Although the vehicle was recently purchased, I have only been able to use it for approximately 3 days of driving, as my insurance was only activated recently.Within this short period of use, the vehicle developed a serious fault, including:• Coolant warning appearing on the dashboard• White smoke/steam coming from the engine bay (rear/right side area)• Visible signs of coolant leakage after drivingI have contacted BMW Roadside Assistance, and they have confirmed that the vehicle has a coolant leak.This confirms a significant cooling system failure occurring immediately after purchase. The issue appears to worsen as the engine reaches operating temperature, raising serious concerns about the safety and reliability of the vehicle.Given:• The fault occurred within days of actual use• The issue has been confirmed as a coolant leak by BMW Roadside Assistance• The fault involves a critical engine cooling system component• The vehicle is not safe for continued useI would like to formally reject the vehicle under my consumer rights and request that the finance agreement be unwound.Please confirm the next steps for returning the vehicle and processing this rejection.I look forward to your urgent response due to the safety nature of this issue.Kind regards,Alan siji

lookers owe me £500 and said it would be with me within 10 working days it's been 16 daysmy car was supposed to be booked in for a valetI was supposed to get compensated for all the messing about and the inconveniencethey was a mix up and you end owning me £500 it was promised within 10 working days were now on the 16th day . with that money not been in my bank on said date I have now incurred overdraft charges because money has come out for other Bills with my bank when I thought I would have it covered as you told me 10 daysI've got all the emails to prove my complaint and think it is absoulty shocking how you have treated me I feel upset as soon as you took my 26000 pound you didn't want to help the after sales is appalling and I will not be recommending you to friends or family