Absolute harrassment. I will never consider Lookers for a new car. A simple enquiry as to the trade in value of my vehicle led to multiple txts and emails I did not want. Please feel free to publsih this review

Polite, friendly staff. Approachable and not pushy sales.

Didn’t get any welcome or acknowledgment when we walked into the showroom.

When I was eventually contacted after me sending numerous email chasers I was very well looked after by Sharleene. She was very professional and in turn had a very professional sales manner.

Good

No return phone call

I asked for a full report on service history, tyre condition etc. still waiting.

Lauren is extremely rude and condescending.

I would have rated it higher but getting my deposit back hasn't been a good experience. I came in to test drive and X1 on 6th Oct, I then saw an x3 in the showroom, I paid £1000 deposit as they said 1 was on the ship as they spoke. I then changed my mind & explained I was starting a new job on the 20th Oct * wanted to wait until I had passed my probation period before paying more a month than im paying now. I was then told it wasn't as simple as that as they had had to pay out £60000 on this car. I hadn't even signed the order form sent via email. I felt I was treated different once I said I wanted to delay things. He said he would process the refund for me. Then I had a phonecall from the sales manager the day after to see if I had changed my mind, I said no. She the said my refund would be back in my account within 7 to 10 days. Joseph then rang me last week, just checking again about the car & said he would process the refund then! I emailed him today to say I hadn't had the refund & he said sorry but they had processed the wrong amount & they had processed it again & I would get it soon! I emailed straight back & said why was the first 2 refunds not done & when would i get it. An out of office was the response!! Ive had BMW's for years now & this experience has tarnished this.

All questions were dealt with.