This complaint has been outstanding for almost 2 months can I have an update please

Starter motor recall for X3. Telephoned and made appointment. Day before, I received a call to cancel appointment and informed they would get in touch ASAP. heard nothing and so after approx 2 weeks, I phone again. A second appointment was made. Once again, the day before the agreed appointment, I receive a cancellation notice. The reason was that the starter motor had still not arrived And so I wait. Please help

Bought a wheel part for £20-72 on the 7/11/2025 and returned 14/11/2025 and I'm still waiting for the refund. Its not in dispute that I'm owed the money instead I'm refused payment. I get past around from Stafford to Stoke parts depart or get told nonsense about the accounts department, and so. Currently its with a Chris Rhodes (if he even exists) who fails to take or return calls when asked to. All I'm asking is for, after 4.5 weeks of waiting, is to simply refund the £20-72 you owe me.

Dear Lookers Customer Service & Resolution Team,Further to your response on Trustpilot, I am writing to formally submit my complaint regarding the extremely poor and unprofessional experience I have encountered in trying to obtain my £500 deposit refund from BMW Stafford.I have chased this refund at least five to six times over the past month. Despite the refund being due back to my credit card, I was asked by Georgia to complete a refund form and provide BACS details, which should never have been necessary for a straightforward card reversal.I contacted BMW Stafford by phone two to three times, only to be told that refunds were handled by your Stoke-on-Trent branch. I then called Stoke-on-Trent a further two to three times, but again was simply passed around without any ownership or resolution. The entire process has been disorganised, unclear, and completely unacceptable for a retailer operating under the BMW brand.It has now taken over one month for a simple refund to be processed, and the lack of communication, accountability, and urgency has been deeply frustrating. Ultimately, I was forced to raise a dispute with my bank, who confirmed that no refund had been received despite the dealership stating otherwise.I believe the way this matter has been handled falls well below the professional standards expected from BMW or Lookers. Unless you are willing to offer a goodwill gesture in acknowledgement of the inconvenience, time wasted, and poor service I have experienced, my Trustpilot feedback will remain in place, as it accurately reflects the situation and the difficulties I have faced.I expect confirmation of the refund status and a resolution proposal within a reasonable timeframe.Kind regards,Safeer Ahmed

Ref: Porsche Macan (Reg BL18 PPO)Good afternoon Liam,As per pur phone conversation earlier today please see my email sent to Toby Mayer last week., I am emailing you for a follow up on this matter as neither Toby Mayer nor Edward Hark ( Used Car Business Manager) have contacted me back. This Vehicle was £28,000 and we were also takled into purchasing the RAC Premier Plus Policy for another £1.200. the RAC man said it was sold in an un-roadworthy condition as the engine could have blown at any time.I am now asking you to help resolve this matter urgently, otherwise I will have to contact trading standards regarding my customer rights. I do not expet to have to wait anoter 5 days for a reply from your company as I have already been through that period without reply.Please confirm receipt of this emal.

Subject: Formal Complaint – Incorrect Vehicle Registration Since Sept 2025 Causing Financial Loss (BMW Customer Services CC’d)Dear Mr Hark,I am writing to raise a formal complaint regarding Lookers Stafford BMW’s repeated failure to correctly register both vehicles I purchased from you in September 2025. I have cc’d BMW Customer Services to ensure they are fully aware of the seriousness and ongoing impact of these unresolved issues.Despite providing the correct address details at the point of sale for both vehicles, both were registered incorrectly, demonstrating a pattern of administrative failure:• My vehicle – BMW M850i (DX75 KSV) – was registered to a neighbouring address rather than my correct home address.• My wife’s vehicle – BMW (DY75 YDV) – was registered to her previous address, where she no longer lived.I informed Lookers promptly after discovering these errors and requested that they be corrected. Despite multiple emails since September 2025, neither issue was resolved, and my messages went unanswered or unacted upon.In the case of my wife’s car (DY75 YDV), we only became aware of misdirected correspondence because the new tenants at her former address kindly notified us. We were forced to update the registration ourselves — despite having already asked Lookers to address this, which did not happen.Unfortunately, my neighbour does not reliably protect or pass on my mail. This failure directly caused significant delays in receiving statutory notices for my vehicle, resulting in avoidable escalation of fines.Your email of 14 November 2025, stating that your admin team were writing to the DVLA regarding my vehicle (DX75 KSV), did not lead to any correction. Weeks later, the registration remains incorrect.Financial loss caused by these errorsBecause of Lookers’ failure to register my vehicle properly and failure to act on my repeated requests, I received several fines too late to challenge or pay within the reduced period. These include:• Dart Charge PCN – 27/10/2025 – reduced payment £3.50• Dart Charge PCN – 28/10/2025 – reduced payment £38.50• Barnet Council Charge Certificate – 02/12/2025 – escalated to £240, solely because earlier notices were sent to the wrong addressCopies of these fines have been attached to this email for your review and as supporting evidence.To be clear, I accept the underlying contraventions.However, the escalation and financial impact occurred solely because Lookers registered the vehicle incorrectly and failed to act for several months.Legal implications of repeated registration failuresThe fact that both vehicles were registered incorrectly raises significant legal concerns:1. Negligence – Lookers owed a duty of care to ensure both vehicles were registered correctly. The repeated failure to do so caused foreseeable financial loss.2. Breach of the Consumer Rights Act 2015 – Services must be performed with reasonable care and skill. Incorrect registration of two vehicles, failure to correct errors, and failure to respond to communications breach this obligation.3. Liability for foreseeable consequential losses – It is entirely foreseeable that misdirected registration would lead to missed statutory notices and escalated fines.4. Failure to respond to communications – Ignoring multiple emails since September 2025 compounded the issue and heightened the resulting losses.It is only because of the goodwill of new tenants at my wife’s old address that she did not suffer similar financial consequences.Required actionsGiven the seriousness and repeated nature of these failures, I request:1. Immediate correction of the registration details for my vehicle (DX75 KSV) with DVLA, with written confirmation.2. Compensation covering the escalated portions of fines and all associated costs caused directly by Lookers’ failure to act.3. A formal written explanation addressing:o Why both vehicles (DX75 KSV and DY75 YDV) were registered incorrectlyo Why repeated emails since September were ignored or not actionedo Why the issue remains unresolved despite assurances given in NovemberI expect a full written response from both Lookers Stafford BMW within 7 days.If the matter is not resolved satisfactorily, I will escalate this formally to The Motor Ombudsman and, if necessary, Trading Standards.

The buying process was amazing, Georgia and her Manager Ed were wonderful and patient with both myself and my husband, there is a tiny scratch on the left hand side, passenger door of the vehicle BUT it’s so small there’s no reason to bring this to their attention, especially as I can’t prove when the scratch was caused. Nonetheless I am obsessed with my baby, thank you all again x

As my questions were answered

I am still waiting for the payment of £50 on purchase of previous car. I’m on my 8th call to chase it. I keep being told it will be paid but it has not. It is very irritating and quite difficult for a busy person to have to keep chasing

Ticket numbers 83680524 date 28/10/25 84025930 date 13/11/25 84213051 date 21/11/25 84274773 date 24/11/25 84355202 date 28/11/25 plus emails sent to Lee Tuckett my complaint is still outstanding this is absolutely disgraceful!