bought in October 2025 and vehicle is currently unusable due to multiple issues, horn stopped working, auto headlights intermittent, audio system cuts out, range issue aswell, fully charged and only showing 180 miles even though advertised as closer to 300 miles. is disgusted by the attitude of conversation when he called the dealership to find out next steps to essentially be told no our problem and to bring vehicle in himself.

Bought a bmw July 2024 with 44k mileageAt 50k it needed a new clutchNow at 66k the timing chain is faultyAccording to my consumer rights I believe I have some recourse

am writing to formally lodge a complaint regarding a vehicle purchased on 19 December from your Lookers Stafford BMW dealership.A braking vibration issue was first reported to the dealership on 14 January.Since then:I did not receive the RAC warranty documentation at the point of sale (salesman Michael) and had to chase this for months separately, which delayed progress.The issue has been confirmed via the RAC process, with a bodyshop report identifying warped brake discs causing shudder when braking. (attached)The claim was declined only due to warranty exclusions, not due to the absence of fault.The concern has now progressed to a safety issue when braking from higher speeds, particularly when driving with my children.Despite multiple emails and phone calls, including attempts to contact the Aftersales Manager (Lee), to share the inspection report and to reach management, I have not received a response or a callback.

I attended the dealership on Friday 6 March and looked at a car. The sales representative was Kacey Moore. I wanted the think about the car first and I paid £250 as I thought that would reserve the car whilst I thought about it. I was then contacted by Edward Hark who explained that Lookers did not operate a reserve system and if someone wanted to buy the car whilst I thought about it he would do so. I agreed that seemed sensible and that I had been clear with Kacey that it was a risk I was willing to take. He agreed that the £250 should not have been paid and it I did not want to buy the car I could have the £250 back. Later that day we could not reach an agreement on the car and Kacey confirmed in an email that I could have the £250 refunded. I emailed Edward and Kacey on Saturday saying this was a gentle reminder about the refund. Edward had an out of office but Kacey did not. It is now Tuesday and (i) the refund remains outstanding and (ii) neither Edward or Kacey have contacted me. I have emailed them both this morning (10 March 23). Yesterday I contacted the dealership about the refund and I was advised to speak to your accounts department. I was given a number to call. I did so but I was told that the department was unavailable and they would return my call later that day. I did not received a call. Please arrange the refund.

I put a deposit on a vehicle that i was looking to purchase, my circumstances have changed and now i do not want the vehicle anymore. I have emailed Kaycie and Edward from Stafford BMW and i have waited patiently for a response. I just don't know what to do further to get my deposit back. I was told the deposit is to just hold the car and if i changed my mind i would get it back. Now when i email i don't get a response.

Customer picked vehilce in January has just started to drive due to the insurance, Light has come on saying front brake requiring servicing - Customer was told the front brakes were ok , on checking the front discs and pads are required . Lewie has sent through an email to Joe Pepper on Friday 20th February- had email back from branch saying he would be call twice and but is still waiting customer has tried calling a number of time but not getting through, eventually when Lewie got an answer he was told not to keep calling and the branch was looking into the issue.

Customer has paid £509 was paid on the 9th January to reverse a vehilce the customer did not want to go head with the sale and been chasing refund for 3 weeks customer spoke Jackie Hogan about this but still not refund been issued.

Good morning,I have seen on Trustpilot that communications from Lookers BMW Stafford is not always the best, which is my experience with them.I see from your responses you ask customers to contact yourselves so you can investigate and improve your processes.Rather than put up a negative review on Trustpilot I have decided to contact you first in the hope you can help.My complaint\query is outlined in my email dated 27th January to Lee Tuckett who I believe is the service manager.Could you please investigate as of today haven’t received a reply.What is really disappointing is that my initial dealings with the dealership were really good and positive, but have gone down hill since.Best RegardsChris RileyFrom: Chris RileySent: 27 January 2026 09:03To: 'leetuckett@lookers.co.uk'Subject: Concerns with the service receivedGood morning Lee,I’m writing to you unfortunately to complain about the lack of responses to my enquiries since my vehicle was with you before Christmas.As can be seen from the email trail below I have asked to see the diagnostic report that was run against my vehicle and if the battery was tested during the investigation.Unfortunately, up until the writing of this email I haven’t received a response which I think is a little discourteous and surprising given Lookers are representing a premium brand.The points I would like raised are as follows:1. I have asked twice to see the diagnostics report that was run against my car that highlighted the errors reported on the vehicle. I’ve yet to receive a reply.2. Why isn’t the diagnostic report shown on the invoice?3. If the battery was tested, where is the diagnostic report for this and again why isn’t it shown on the invoice? BMW don’t normally miss an opportunity to charge for these things.The battery has been tested independently and was found to be unstable and has been replaced.4. On the invoice it states that‘control lighting system / fault code for ECU lighting control unit required programming/through programming initialised widows osr window motor not operating window stuck in the up position requires new window regulator’If it was only the ‘regulator’ why was it necessary to replace the window lift and drive?Apparently the wing contained water when the fitting was taking place and the technician needed to drain this, I would suggest this may have had something to do with the regulator being reported.Water in the wing is a known problem with the convertible as the skirts fitted to the under sill are from the coupe and block the drainage holes in the back wing.As raised with Kacey at the time ‘running the diagnostics’ didn’t highlight the fault(s) that caused the warning lights to show and only reset them.The ‘fault’ with the regulator wasn’t picked up until the system was being initialised.I believe the fault may have been caused by the battery.Can you please look into the points raised above in particular what has happened with the diagnostic report and whether the battery was tested.Whilst Kacey may not have been able to answer my concerns, I would have appreciated an acknowledge to my emails, I would just consider that as good customer service.Hopefully you can help.Best RegardsChris RileyFrom: Chris RileySent: 20 January 2026 14:45To: 'Chris Riley'; Kacey MooreSubject: RE: LX 15 HGL - Problem with control lighting systemHi Kacey,Happy New Year.One of the issues that was displayed in the car at Christmas was that the battery was discharging whilst the vehicle was stationery.I did ask whether the battery had been tested by yourselves and you said it had although this is not shown on the invoice.The battery message has since displayed several times since I returned from holiday.Today, I have had the battery and alternator tested today and the battery been flagged as unstable.As discussed at the time you advised me that resetting the warnings was the first step in the BMW process.I did raise the question that this hadn’t ascertained the cause of the problem just cleared the warnings.I believe the unstable battery may have been responsible for the warnings that were issued.Whilst the replacement of the window parts may have been required I haven’t seen the diagnostic report, something I believe BMW normally suppy.I would like to see the diagnostic reports that were done on my car including the battery test.Would you please let me have a copy of the diagnostics report that was done on my car before Christmas.Best RegardsChrisFrom: Chris RileySent: 30 December 2025 10:27To: Kacey MooreSubject: RE: LX 15 HGL - Problem with control lighting systemHi Kacey,My Christmas was good thanks, apart from being ill for Christmas Day.Unfortunately I won't be able to drop the car in until the 2nd week in January as I'm away from tomorrow and I need my car to get to the airport.I drove the car yesterday without warnings which makes me wonder if the issue may be due to damp as it hasn'trained recently.I'll let you know how it goes.I'd be interested in seeing the diagnostic report.Could you arrange a copy to be sent to me please?Wishing you a Happy New Year.Best RegardsChrisOn 29 Dec 2025 16:32, Kacey Moorewrote:Hello Chris,Hope your well, hope you had a lovely Christmas.Disappointed the programming hasn’t resolved the issue.When are you free to drop the car off with me and I will get the technician to investigate this for you.ThankyouKacey MooreService AdvisorLookers Stafford BMW MINIRadford Bank, Lichfield Road | Stafford | ST17 4PQT: 01785 246 999lookers.co.uk/bmwlookers.co.uk/miniFrom: Chris RileySent: 23 December 2025 21:30To: Kacey MooreSubject: LX 15 HGL - Problem with control lighting systemExternal Sender: Confirm legitimacy before acting.Hi Kacey,looks like the reprogramming hasn’t solved the problem only reset the alerts.I have had the warnings come up twice this evening.As was the case yesterday the only thing that seems to be affected is the indicators as they behave as if a bulb is out by flashing quicker than normal.For information:I have seen this happen when the back light units were playing up but the warning at that time indicated which unit had the problem.Both lighting units have been replaced with genuine BMW replacement kits.The car is fitted with a towbar and a compatible lighting component was fitted and programmed to the car.Can you please call me on 07976 279792 to discuss.Many thanksChris

I purchased a BMW X3 from Stafford BMW mid December 25.On the drive home we noted a petrol smell inside the car when leaving motorway services. We initially thought it was from the services.However it came back again the following day. I flagged the issue to the sales person and advised I’d be getting it investigated by my local BMW (BMW Kirkcaldy). (I live 3.5hrs from Stafford BMW)Initially no fault could be found, but BMW Kirkcaldy have now identified a seal around the fuel cap had been fitted wrongly and fumes were being vented into the cabin.BMW Kirkcaldy contacted Stafford for the repair to be authorised, but they would not authorise it.I have tried today to contact BMW Stafford to establish why, but all my calls and callback requests have failed to get any response. The fault was clearly present when the car was purchased, I feel that Stafford BMW should authorise the repair.

Deal was made with customer 16th January was pick up date - had a call from branch saying the finance was accepted on Friday 15th January at around 5pm . Customer was asked to send over a copy of bank statement which he does not agree with or happy with. has asked for his £500.00 deposit back. Had no replay from branch regards to this .