When making the enquiry on the BMW site I ticked the box for email contact. I was still contacted by phone. I was asked specifically what type of car I was looking for, I gave this information, yet a recommendation was made by the sales person that was outside of my criteria. Its frustrating when a customer isn't listened too.

Excellent service from Katie and her colleagues.

I was dealing with Georgia whilst looking for a new car recently, but sadly ended up buying one locally as the right car came up here. However, Georgia went above & beyond my expectations without actually trying to force sell me her car. The ultimate professional and knowledgeable lady! I would have no hesitation in recommending Georgia or returning in future, when I need another BMW.

Great Hospitality. I was dealt with straight away on arrival by Georgia. Any information required was provided very quickly both in person and over email. Georgia also provided 360 videos of the cars I was interested and then assisted me by organising test drives. Overall good experience with no negative pressure to purchase.

Lack of communication

Overall the advice help and friendliness could not be faulted.

The sales person Eddie was polite and very knowledgeable.

Extremely poor part exchange price compared with other local BMW dealers or Audi dealers offered me. Also misleading advertisements which I am truly considering reporting to trading standards !!

Although I had 3 people e mailnme, none of them had read the question that I had submitted and as such none of them got back to me.

Because your market value is too good and looking very good on road . I love your brand.