I asked for a full report on service history, tyre condition etc. still waiting.

Mr Groves is not happy he has had to pay for types when he brought the vehicle and should have had approved BMW star Tyres . Also windscreen has scratches on passenger side screen and Autolights (high beam ass) - customer is happy to keep the vehicle if if Lookers sort out the issues with no extra cost to Mr Groves

> Good morning I’m writing to whom may concern, I brought a vehicle from use (a vehicle that I always wanted) now I’m not going to sit here and lie to use suraj who sold me the car was very helpful and everything all the way he literally helped with everything. Then 2-3 days of owning the car I realised it had alignment and balancing and a chipped windscreen issue I tried to contact suraj he said il speak to manager and get back to but he never did now this was for a good 2 weeks after that I had enough I spoke to Tony the manager he said take it to your newest bmw and send us a report which £150 and we’ll refund you I said ok no problem. Now after I got the report from bmw I was shocked that the car had more issues than expected leaking rear dif which was all corroded and leaking oil and thrust arm bush crowding and wear off. I passed it on to Tony he said he well only cover the balancing nothing else. But now I got the car booked in to pay £3,000 out of my pocket to get the car fixed. If use can help at all it would be appreciated thank you Your sincerely Murad Khalil

I took my car into Stafford BMW with a fault which meant the car was undrivable reg V60LCM I have compressive warranty cover. I have waited all day for a call but no call received. My wife contacted the branch at 4.30 to be told by Katie you’re not expecting to collect the vehicle today are you ! as the vehicle is booked in for two days! the lady dealing would contact us before she finished work at 5.30 it’s now 7 o’clock and no contact. We need an urgent update please as this vehicle is used daily.

Lauren is extremely rude and condescending.

I would have rated it higher but getting my deposit back hasn't been a good experience. I came in to test drive and X1 on 6th Oct, I then saw an x3 in the showroom, I paid £1000 deposit as they said 1 was on the ship as they spoke. I then changed my mind & explained I was starting a new job on the 20th Oct * wanted to wait until I had passed my probation period before paying more a month than im paying now. I was then told it wasn't as simple as that as they had had to pay out £60000 on this car. I hadn't even signed the order form sent via email. I felt I was treated different once I said I wanted to delay things. He said he would process the refund for me. Then I had a phonecall from the sales manager the day after to see if I had changed my mind, I said no. She the said my refund would be back in my account within 7 to 10 days. Joseph then rang me last week, just checking again about the car & said he would process the refund then! I emailed him today to say I hadn't had the refund & he said sorry but they had processed the wrong amount & they had processed it again & I would get it soon! I emailed straight back & said why was the first 2 refunds not done & when would i get it. An out of office was the response!! Ive had BMW's for years now & this experience has tarnished this.

All questions were dealt with.

I am writing to formally raise a concern regarding my recent experience with the Lookers BMW Stafford service department.I purchased a BMW Approved Used Car [DH18 HAO] from your dealership on 29 August 2025. Since the purchase, I have driven approximately 100 miles. The vehicle came with a one-year BMW Approved Used warranty.On 10 October 2025, I brought the car to your service department to have three issues checked:1. Braking issue – I felt the brakes were not performing as expected. Your team inspected the system and confirmed it was normal.2. Wheel alignment issue – The car was pulling to the left. I was informed that some wheel weights were missing on the front wheels.3. Minor bumper and undertray damage – I had accidentally driven over a plastic spring pole and requested a quick visual inspection to ensure there was no significant damage. I was advised to contact the BMW body shop for this.While I appreciate the inspection, I was charged £112 for the visit. Given that:• The vehicle was purchased less than 40 days ago,• It has been driven only around 100 miles,• It is still under the BMW Approved Used warranty, and• I was only requesting basic diagnostic checks (not repair work) and no repairs have also been conductedI was very surprised and disappointed to be charged for this inspection. Furthermore, I have learned that a friend of mine received similar visual checks free of charge at the same showroom, even though they did not purchase their car there. This raises concerns about inconsistent customer treatment.I kindly request that the £112 service charge be reviewed and reimbursed.I chose a BMW Approved Used vehicle for the peace of mind and customer service assurance that the program promises, and I hope this matter can be resolved fairly and promptly.Thank you for your attention, and I look forward to your response.

When making the enquiry on the BMW site I ticked the box for email contact. I was still contacted by phone.I was asked specifically what type of car I was looking for, I gave this information, yet a recommendation was made by the sales person that was outside of my criteria.Its frustrating when a customer isn't listened too.

Excellent service from Katie and her colleagues.