1. The finance was tried to be put through at a very very low one for the PCP when i had asked for it to be hogher - i was doubted and had to wait while they replayed the calls - i asked to have a copy but no one came back and then suddenly the finance agreement was corrected.2. Once home i found a substantial mark on the car bumper - i got in touch and was told it could not have been there on pick up due to the quality checks - luckily i had taken a picture of the car in the showroom which showed the mark and so after much chasing they got it repaired.3. in all the too and fro with the finance agreement, they forgot to include the 3 years servicing that was to be included, i have chased this multple times and yet 2 months on from having the car i still have nothing to prove i have this.Any less tenacious person would have and very incorrect finance agreement, a scratched bumper and no service agreement.I have now owned 6 minis from new and this is the worst purchase i have made - i have many emails if you need them to back up my issues.

on 31st March i sent sent £33000 to pay for a Mini JCW , After appalling service on the 1st of April i decided not to buy the car i spoke to Christopher Garner the brand manger and he asked for a refund to be sorted by Dominic Prescot . ( i have all email correspondence for this) . It's now the 22nd of April i have still not received my £33000 refund. Your accounts department according to Dom received the required paperwork on the 7TH April . According to Dominic it can take up to 10 working days for the refund to be actioned. The 10 days was up on Monday 22nd April I have emailed Dom and Christopher contacted Dom and Christopher and asked on numerous occasions for this to be escalated and sorted i sent a email yesterday at 10.30 am the email was as followsDominic,the deadline for 10 working days since your accounts department receiving the paperwork and paying my refund has now past , you have now had my Money £33000 since 1st April i want this money TODAY , i need phone a call and email confirming the transfer. If you don't have the authority to escalate this and get this done as a priority (which is should already be ) give it to someone who can and let me know who this person is.thanksNO one has got back to me. This is UNACCEPTABLE i need my £33000 i can not accept this level of service i. I need this escalating to your REGIONAL DIRECTOR immediately and someone in Authority to call me today. Thank you

We purchased a car 06/03/2026 We have made a complaint but have not received a call back tried phoning but no one answering, We have an outstanding cash back and a policy for the minor damage that we purchased.I have tried to call and email but no one has been in back to us

Good afternoon,I am writing to follow up on a complaint I originally raised after purchasing my Mini from Mini Stafford in September 2025.Following my initial complaint (a copy of which I will forward for your reference), I received confirmation from Christopher Garner that I would be refunded £40 for a fuel charge and £60 for valet costs, totalling £100.Despite this agreement being made in September 2025, I have since chased this matter on no fewer than four occasions, and the agreed refund has still not been issued.This ongoing delay is unacceptable, particularly given that the refund was clearly agreed several months ago. I would therefore ask that this matter is investigated as a priority and that the outstanding £100 is refunded to me without any further delay.I look forward to your prompt response.Madeline Hough

Good morningWe are forwarding the details of a customer complaint regarding ongoing quality concerns (attached).As we investigate these concerns, please provide the following without delay:• Signed vehicle PDI copy• Job sheets/technician reports for any inspections/repairs• Confirmation if the driver was provided a courtesy vehicle free of charge• For vehicles currently under repair: confirmed fault details, estimated completion date, and any delay causes• Any other relevant information on file.If the vehicle has not been returned to you, please engage proactively with the customer to identify the root cause of the reported issue(s).We request your response within 5 working days to collaborate effectively and achieve a positive outcome for the customer. Please may you liaise with the dealer to see if they have seen the vehicle since sale and what their position is on the matter. We are happy to discuss further if needed.Thank you for your prompt attention to this matter.Kind regards,LavernePrivate Customer Escalations ExecutiveBMW Financial ServicesSummit OneSummit AvenueFarnboroughGU14 0FBAlso see attachments

We are still awaiting a reply from our previous complaint Ticket 87143484

I purchased my car form lookers in stoke last August and have had several issues with it since, firstly when I bought the car I had problems with lack of power when trying to increase the speed which took an entire day to get someone to come out to look at. This was not fixed so I had to return the car to the garage and after complaining to the manager hey found me a car whilst it was fixed.The service provided was great but I have to bring it up in context to how many times I have had an issue with this car.Since then the car has been in the garage twice with a really loud creaking from the suspension on the far right hand side, I have been told there is nothing wrong and that cars just creek sometimes.I am not happy with this explanation and this weekend I have a blow out on the back right tyre. I had to have a new tyre and the mechanic who changed it told me the back suspension (same side as mentioned above) has caused a grove in the tyre as it is resting on it, there is also a sharp item sticking out which has caused the hole in the tyre. I have had to pay £140 for someone to come out and replace the tyre as I couldn't drive it to a garage.The creaking is not something I am happy with and feel it is not being taken seriously as my car is under warranty. I have it booked in on Thursday but again no car is available so I am having to get ubers to and from work to drop it off and pick it up so another cost that I should not be having to pay.I am really disappointed and frustrated that my concerns over the suspension have yet to be taken seriously, I hate driving the car and feel unsafe in it, this is far from great as I travel to and from work on the motorway. I shall bring it in on Thursday and hopefully the problem will be taken seriously but I want to raise a complaint as it shouldn't have gotten to this pointthank you

cust paid reseervation fee on the 20.03 £250. The cust has advised you that shee wasnt going ahead with the purchase.

My car part exchange has not been completed we are still awaiting the cash back after nearly 3 weeks.We have seen that our part exchange mini was on sale the weekend therefore I can’t understand why the delay.

I am writing to complain about the service I have recently received from Lookers Stafford.I called the garage to book my car in for an MOT on Monday. I was told this could be done on Thursday and received an email to confirm the booking.This morning, I dropped my car off at 8am for the MOT. I received a call from Andrea at approximately 9:30am whilst I was at work to say she was unsure what had happened with the booking but you are unable to do MOTs due to an issue with the car ramp. I said I was told at the point of booking this was no longer an issue and the booking was confirmed by email. I also said I would need it doing because my MOT expires next week. Andrea explained Mercedes have been doing some of your MOTs but they have said they are fully-booked today. She said she would try to get this sorted and would call me back to update me.I had not received any communication from Andrea so called the garage this afternoon. Andrea said she needed to check for an update and would call me back. She called back later this afternoon to say the MOT was completed and the car would be ready for collection at 5pm.I went to collect my car at 5pm and was served by Katie. I started to explain to Katie I was unhappy with the miscommunication and error with booking. I then said I was not informed where the car was taken to and was concerned that fuel would have been used to take it there and back which I would have to pay for. However, Andrea, who was serving another customer at the time, called over from her desk and interrupted the conversation where she abruptly said she had called my work number twice to update me but it went through to an answer machine. I pointed out no message was left and other avenues to communicate with me such as email or text had not been pursued so I was unaware with what was happening with my car. Andrea asked a colleague to deal with her customer and she came over to where Katie and I were sitting. She said she made the decision to send my car to Mercedes as she could not get through to me on my work number and knew I needed the MOT sorting today. I explained there was an issue with being told the car could have an MOT at Lookers when I booked on Monday but was not informed until an hour and a half after dropping it off this morning that it could not be done and had to chase for information. Andrea stated she did not understand what my issue was as the MOT was completed and the car had passed. I said if I had known you could not have done the MOT sooner, I would have booked it in and taken it straight to a garage that could have done the MOT rather than have these issues with the booking, additional travel and lack of communication. I explained the garage would surely have seen on the job list before today that my car was booked in for an MOT and this issue could have been rectified sooner. Katie said she would speak to the manager. Andrea then decided to follow Katie into the office. They both returned after about 10 minutes and Andrea went back to her desk. Katie said the manager said there was an issue with the booking system which meant any customers trying to book an MOT at the garage would have been flagged and apologised for this error. I do not understand this as I called to make a booking and spoke to a member of staff who completed the process. She then said the manager told her the Mercedes garage is only 2-2.5 miles away so it would have been a short journey of about 4 miles and I could check this on my dash cam. She said the manager would be happy to reimburse funds for fuel if I provided a receipt. She offered for me to speak to the manager but Andrea came back over with a post it note, showed it to Katie and told her 'it's 4 miles' then walked back to her desk. I declined speaking to the manager as I felt Andrea's attitude and management of the situation was unprofessional and I felt very uncomfortable.I have been a loyal customer at this garage since purchasing my car in 2021 and have never had an issue before today.