Dan very poor overall experience Wouldn’t return Ollie very good but Dan took over the sale , hence we didn’t purchase

It's all about the p[people. Olly was fantastic. Very knowledgeable, relaxed and informed. Did not put any pressure on us and could not have done more. Won the sale over two other dealerships. Give him a raise.

Lack of communication

Left waiting 45 minutes for a booked appointment and wasn't listened to at all during the appointment and final insult was can you download an app.... er no. Sales craft was absolutely shocking.

Although we decided not to change our Mini on this occasion we received very good service and information from your team and especially Beatrice, your sales executive. When we decide to change the car we will certainly let you know.

After calling in on the off chance to view a used mini, I was greeted by Jackie Hogan, who took, time to listen to my requirements & arranged a couple of test drives. She was very patient with me, as I kept seeing another mini that looked more appealing. After much to-ing & fro-ing, I decided upon a mini Cooper S & bought it! So far I am delighted with the car.

Hounded me with constant phone calls and voicemails, Went down to view and waited around 30 mins before being told it'd be better to come back the next day despite calling to confirm if going down at that time would be ok prior to arriving.

Weren’t able to provide suitable options, offered a poor part exchange in existing mini, we had to chase. Compared to Sytner it was a negative experience

Poor PX values

Staff arrived two minutes before opening, the time BMW sales people told us mini was open was different to the website, the advertised times and the actual time they opened. Sales person didn’t really listen to what we wanted, other sales man jumped in to help, found a car we were very interested in but a staff member had taken them home with them. Showroom Was full of dirty mugs and cups from the day before.