cust paid reseervation fee on the 20.03 £250. The cust has advised you that shee wasnt going ahead with the purchase.

My car part exchange has not been completed we are still awaiting the cash back after nearly 3 weeks.We have seen that our part exchange mini was on sale the weekend therefore I can’t understand why the delay.

I am writing to complain about the service I have recently received from Lookers Stafford.I called the garage to book my car in for an MOT on Monday. I was told this could be done on Thursday and received an email to confirm the booking.This morning, I dropped my car off at 8am for the MOT. I received a call from Andrea at approximately 9:30am whilst I was at work to say she was unsure what had happened with the booking but you are unable to do MOTs due to an issue with the car ramp. I said I was told at the point of booking this was no longer an issue and the booking was confirmed by email. I also said I would need it doing because my MOT expires next week. Andrea explained Mercedes have been doing some of your MOTs but they have said they are fully-booked today. She said she would try to get this sorted and would call me back to update me.I had not received any communication from Andrea so called the garage this afternoon. Andrea said she needed to check for an update and would call me back. She called back later this afternoon to say the MOT was completed and the car would be ready for collection at 5pm.I went to collect my car at 5pm and was served by Katie. I started to explain to Katie I was unhappy with the miscommunication and error with booking. I then said I was not informed where the car was taken to and was concerned that fuel would have been used to take it there and back which I would have to pay for. However, Andrea, who was serving another customer at the time, called over from her desk and interrupted the conversation where she abruptly said she had called my work number twice to update me but it went through to an answer machine. I pointed out no message was left and other avenues to communicate with me such as email or text had not been pursued so I was unaware with what was happening with my car. Andrea asked a colleague to deal with her customer and she came over to where Katie and I were sitting. She said she made the decision to send my car to Mercedes as she could not get through to me on my work number and knew I needed the MOT sorting today. I explained there was an issue with being told the car could have an MOT at Lookers when I booked on Monday but was not informed until an hour and a half after dropping it off this morning that it could not be done and had to chase for information. Andrea stated she did not understand what my issue was as the MOT was completed and the car had passed. I said if I had known you could not have done the MOT sooner, I would have booked it in and taken it straight to a garage that could have done the MOT rather than have these issues with the booking, additional travel and lack of communication. I explained the garage would surely have seen on the job list before today that my car was booked in for an MOT and this issue could have been rectified sooner. Katie said she would speak to the manager. Andrea then decided to follow Katie into the office. They both returned after about 10 minutes and Andrea went back to her desk. Katie said the manager said there was an issue with the booking system which meant any customers trying to book an MOT at the garage would have been flagged and apologised for this error. I do not understand this as I called to make a booking and spoke to a member of staff who completed the process. She then said the manager told her the Mercedes garage is only 2-2.5 miles away so it would have been a short journey of about 4 miles and I could check this on my dash cam. She said the manager would be happy to reimburse funds for fuel if I provided a receipt. She offered for me to speak to the manager but Andrea came back over with a post it note, showed it to Katie and told her 'it's 4 miles' then walked back to her desk. I declined speaking to the manager as I felt Andrea's attitude and management of the situation was unprofessional and I felt very uncomfortable.I have been a loyal customer at this garage since purchasing my car in 2021 and have never had an issue before today.

Customer not happy as when picking up her new/used Mini the vehicle had not been cleaned at all.customer was told to go head and get the vehilce cleaned on her drive and claim the cost back- Daniel Price Authorized this - customer has been chasing this since 9th February and still no refund.Customer still waiting on a call back regards to this.

I purchased my Mini from Lookers Stafford in 2020, since then I have always had my services completed through this dealership. I have a service booked this Friday , as your technician will already be serving my vehicle I called in today to ask that two other small items be looked at during the service, my side warning light comes on but all lights are working correctly and the screen wash is not working properly it only allows a small amount of water through, so I was very surprised to learn that the fee for investigation is £125 per hour, I thought this was quite poor considering the technician would be working on my vehicle anyway and in respect of my loyalty to the brand.

Purchased used approved mini , vehicle had not been cleaned left in dirty condition inside, no external vehicle prep completed either, visible paint mark not dealt with and raised bubbling on rear offside panel which should have been noted and dealt with, having to take vehicle to mini body shop to be assessed under corrosion warranty

Hello,I'm very disappointed with the service received when my car (M26RRT) was in for a fault investigation and would like a refund of £225.60.The car was with Mini for three days for a warranty repair, but was only looked at on day one. Day 2+3 it did not move.No fault was diagnosed, This was discussed when I called up today and spoke to Andrea. I had had enough and just wanted to get the car out of there. I had lost confidence that this issue could be resolved by yourselves.I had to tell the tech what the fault actually was and had to send pictures from Mini forums on the web. Your tech seemed to want to replace the entire heater assembly for one small blend door actuator. He didn't seem to know about these.Communication was terrible! No one called me back when requested. No one answered emails. No one answered the phone. I was promised a call this morning to discuss the car, no one called. I had to chase again and Andrea called me at 3pm. On the 04/02, I had to call Sales because no one would answer in Service.To summarize, I have paid £225.60 to have the car sit there for 3 days to get no diagnosis and have to tell the technician how to find a common fault. The customer service is the worst I've had for a while.Please consider refunding this amount. I will then be content and put this down to experience.

I have previously raised a ticket about a very poor experience when I bought my Mini - 85033894I got an auto reply and then never heard anything back. Just ignoring me isn’t helping improve my opinion of the service.

I purchased my vehicle in March 2025 during the VIP sales event. I was told that due to me purchasing during this week I would have 2 years warranty and 2 years RAC breakdown cover. I had some time remaining on my AA breakdown cover so continued using this until it ran out earlier this month. When it ran out, I realised I had not received any documents with policy details for the RAC breakdown cover. I therefore rang up Mini Stafford to request this. I was promised it would be sent over however it wasn't. This then proceeded to occur 5 times. I also emailed the person who sold it to me, Oliver Terry, directly and had no response. I then spoke with Daniel Price and explained the situation. The next morning he forwarded me an email chain that clearly showed that the 2 year warranty and breakdown cover had never been set up. He also sent a document showing that this would be live from March 2026 for 12 months, meaning I would only receive half of the benefit agreed on purchase, and that I would also not have any breakdown cover between now and then. I emailed back stating that this was unacceptable and I expect to have the policy live for 2 years from now. This email has been ignored. I am extremely disappointed in the customer service I have received, with continuous lying and disregard from the sales team. Both my partner and I have purchased cars from Stafford Mini in the last few years, and I can confirm I will definitely not be using them again or recommending them to others. To add to this, on purchase of the car, I was promised it would receive full MOT and service. It wasn't until I checked the DVLA website that I discovered this had not been done. This was eventually sorted out, however again, not what I would expect. This needs sorting out as a matter of urgency as I am not receiving the benefits agreed, and am also driving around without any breakdown cover.

Dear Sir or Madam,I am writing to formally complain about the handling of my MDP+ policy (for vehicle DL24 FKN purchased on the same day) purchased from Lookers Stafford on 13 December 2025 , and to request its cancellation with a full refund.At the time of purchase, I specifically requested the full policy documents and Terms & Conditions for the MDP+ policy. I was advised by your salesperson, Beatrice, that these could not be provided on the day as the purchase was completed on a Saturday, but that they would be sent on the next working day.Despite repeated follow-ups, I have still not received the policy documents to date. For clarity, my contact attempts are set out below in chronological order:* 18 December – Emailed Beatrice requesting the documents* 19 December – Beatrice replied, citing issues with a new system and advised me to contact her again if not received by 28 December* 29 December – Emailed Beatrice again; email bounced back. I then emailed Christopher Garner, who was CC’d in the previous correspondence* 5 January – Called Lookers Stafford; receptionist advised Beatrice is no longer working there and a manager would call me back by the end of next day (no response received)* 7 January – Called Lookers Stafford again; receptionist stated a manager would call me back. On the same day, I also emailed the aftersales manager, Lee Tuckett, to raise the matter in writing. No response has been received.I am now seeking to cancel the MDP+ policy due to the ongoing lack of response and the dealership’s handling of this matter, which has caused me to lose confidence in the representations made at the point of sale.At the time I entered into the agreement on 13 December 2025, there was a minor dent on the vehicle which was addressed by the dealership’s SMART repair specialist. The outcome of this repair was unsatisfactory, and I raised my concerns during the purchase process.In response, I was specifically assured by Beatrice that the MDP+ policy was cancellable at any time, including after the first service, and that I would receive a full refund if I was not satisfied with the standard of SMART repair. This assurance was a key factor in my decision to proceed with the policy.I was also advised that I would receive the full policy documentation and Terms & Conditions following completion of the purchase.These representations formed an essential part of the contract. To date, the policy documentation has not been provided, and the dealership’s subsequent conduct has further undermined my confidence in the assurances given.I am therefore requesting that Lookers either provide the full MDP+ policy documents and Terms & Conditions within 14 days of the date of this letter, or alternatively, confirm the cancellation of the MDP+ policy with a full refund, without penalty.If this matter is not resolved within the 14-day period, I will have no option but to proceed with cancellation on the basis of non-fulfilment of contractual obligations.I would prefer to resolve this matter amicably and look forward to your prompt response.