Dan very poor overall experienceWouldn’t returnOllie very good but Dan took over the sale , hence we didn’t purchase

Regarding the warranty, my point is that all components on a car experience wear and tear, which is why—as stated clearly in the RAC information—nothing is covered after 8 years. This is also why the warranty period was changed to 3 years instead of 4. Had I not noticed this myself, I would have ended up paying for something that was not fit for purpose, which in my view would amount to being mis-sold.We also have the video from Suraj, which I suggest you review [stonechiphere or there nothing major]. His comments about the scratches and overall condition were not based on viewing the vehicle from 2 metres away, as you are now suggesting. I am confident I can demonstrate that they are visible.As mentioned, coming to you would require a full day and the experience so far has not given me much confidence that the issues would be resolved. I do like how the car drives, but attending your site would mean losing a day’s wages.I have already contacted BMW UK, as we spent all of yesterday chasing updates and were promised a call back that never came. The only response we finally received was after a Trustpilot review was posted.I will think about your offer to return the car, but as stated, I do like the drive, specification, and mileage. If I decide to keep it, I will most likely arrange to have the sides repainted.

It's all about the p[people.Olly was fantastic. Very knowledgeable, relaxed and informed. Did not put any pressure on us and could not have done more. Won the sale over two other dealerships. Give him a raise.

Lack of communication

Left waiting 45 minutes for a booked appointment and wasn't listened to at all during the appointment and final insult was can you download an app.... er no. Sales craft was absolutely shocking.

Although we decided not to change our Mini on this occasion we received very good service and information from your team and especially Beatrice, your sales executive. When we decide to change the car we will certainly let you know.

After calling in on the off chance to view a used mini, I was greeted by Jackie Hogan, who took, time to listen to my requirements & arranged a couple of test drives. She was very patient with me, as I kept seeing another mini that looked more appealing. After much to-ing & fro-ing, I decided upon a mini Cooper S & bought it! So far I am delighted with the car.

Hounded me with constant phone calls and voicemails,Went down to view and waited around 30 mins before being told it'd be better to come back the next day despite calling to confirm if going down at that time would be ok prior to arriving.

Weren’t able to provide suitable options, offered a poor part exchange in existing mini, we had to chase. Compared to Sytner it was a negative experience

I wanted to bring to your attention a serious issue that has recently come to light following a service on the Audi TT I purchased from you. While the car is mechanically sound, the servicing garage was alarmed to discover that the vehicle had been fitted with incorrect tyre sizes on all four wheels.Specifically, the car was fitted with 255/25 R19 tyres, whereas the manufacturer specification requires 255/35 R19. The garage highlighted that the existing tyres were unsafe and that the visible gap around the alloys was a clear indication of the mismatch. They advised that this could have compromised the safety and handling of the car.I was extremely disappointed to learn this, especially as I purchased the vehicle from a main dealer precisely because I trusted it would undergo thorough pre-sale checks and meet all safety and legal standards.Due to the urgency of the issue, I had no option but to replace all four tyres immediately at a cost of over £500.Under the Consumer Rights Act 2015, goods supplied by a trader must be of satisfactory quality, fit for purpose, and as described. Supplying a vehicle with incorrectly sized tyres—posing a potential safety risk—falls short of these requirements. This also raises concern under the Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading omissions or practices that could influence a consumer’s decision to purchase.While I understand that tyres are classed as wear-and-tear items, this issue clearly relates to a pre-existing fault at the point of sale and a failure to carry out appropriate safety checks. Therefore, I believe it is reasonable to request reimbursement of the £500 I was forced to spend correcting the issue.I would appreciate your prompt response within 14 days, so we can resolve this matter amicably.