Having an awful buying experience with this dealership, would not reccomend and deffo wouldn’t be back i na rush to buy another car. Found a good clean Mini 2017 from this dealer which i thought was a bit of me. Decided i’d like to reserve and buy it, thats when the service went downhill. Straight off the bat they were adamant on have full payment two days prior to collection, i asked if i could not settle on the day was told it HAD to be paid by the day they said, we agreed as we were indeed happy with the car. Was told it had a dent which would be rectified by the collection day agreed on, to then be told that it would not be sorted till the following week, having organised my transport there already (4hrs drive from mine) i agreed to collect without the dent repaired and if they could discount the price of repair, the salesman said it was a mere £25-30 which i thought was quite rude as that could be a lot for some people, he went ahead and still charged me full price, also added £40 for fuel they decided to put in without asking me. I collected the car on a sunday and on areival the car was parked under trees with windows open, covered in dust and dirt and the inside had leaves and bits, obviously wasn’t washed but i’d drove 4 hrs i wasn’t leaving without it. I stopped for lunch 30 mins later to notice a crack in the grill and 2 stone chips on the windscreen, was told from the salesman that by their standards they couldn’t see the damage from 2 meters away so it was all good to sell to public. This didn’t inspire much confidence in me so i got my own check done once i got home from my local Mini dealer and they pointed out the cracked grill and advised the chips would come up on the next MOT. I’m getting nowhere to get help to rectify these issues even when i tried to meet them halfway offering to get it done at my workplace for cheaper and they pay the bill. After several complains and attwmpts to contact higher ups i’ve still got nowhere further. They like to emphasize the car is 8 years old however at a price of £10,499 its still a lot of money in my eyes and they should not expect customers to just think of it as mere pennies as they like to make it look like. Will definitely not be reccomending them to anyone who’d ask me!

called regarding vehicle that he purchased on 3rd October, numerous faults on the vehicle (dent in fuel filter cap which was to be deducted from price, condition of the vehicle as it had been parked under a tree, chip and crack in windscreen which he was advised not visible from 2 metres so it is deemed acceptable by lookers standards, front grill is cracked) raised with the sales exec (Christopher Garner) he dealt with who has refused to acknowledge these issues, has then requested head of businesses email and still no response from them either. looking to get vehicle sorted but is also 4 hours away from the site. happy to take it to a local lookers dealership or have the work carried out at his work as works for a BMW dealership as long as the bill is covered for him. also mentioned that he feels the £10500 that he paid was a lot of money to pay for a damaged vehicle

I purchased a car and was advised the car would be serviced before delivery as it was due. I was advised I would be sent a receipt of this. I have asked several times for a copy of this but I have not been sent this. I tried contacting the service dept, but they advised it was locked and that they would ask Daniel Price to send it. Again no response. I am not sure that the car has been serviced and therefore on breach of your advertised used car guarantee. I am very disappointed and want this issue sorted.

Poor PX values

Staff arrived two minutes before opening, the time BMW sales people told us mini was open was different to the website, the advertised times and the actual time they opened. Sales person didn’t really listen to what we wanted, other sales man jumped in to help, found a car we were very interested in but a staff member had taken them home with them. ShowroomWas full of dirty mugs and cups from the day before.

1 star2 stars3 stars4 stars5 stars1.0 /5Sep 27, 2025Not very happy.Not very happy. Purchased a mini 2 years ago from Stafford. Wanted to book a service but you have to go through a call centre. Needed to drop at 9 and collect at 3 school run. Was told sorry it has to be 9 till 5 or a curtesy car not paying £35. So spoke to sytner Wolverhampton service £170 cheaper and waiting appointment available. Called lookers call centre today to be told yes they offer waiting appointments but sorry service £170 more. Going to raise a complaint and ask for my recorded cal to be listened to.

Your initial response from the call centre was excellent. My initial enquiry was on line on Friday night and I got called at 8am on the Saturday morning. Email confirmation that Stafford sales would contact me very soon. Nothing happened till I got a call after 6pm on the Tuesday. In between time I purchased a car from Mini Derby.However

Three delivery dates cancelled .Work to the Mini (which was agreed)was incomplete 3 times , over 18 dayperiod.I ended up paying for a black belt lineand fitting to the car ,which was at my request,which would not have happenedif the car had been ready on time forCollection.

Friendly, welcoming, attentive and knowledgeable sales representative, fair offer for my car, willing to discuss "special" deal".In the end not the vehicle I wanted.

Very good service,