Lookers Stoke-On-Trent BMW
4.3/5
4.3 /5
1,083 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,083 Verified Reviews
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4.0/5
4.0 /5
Due to there being no loan cars at the moment I have to wait on site for my car, which is fine, but I know I've contacted you before about the audio experience for customers. I had to spend 6 hours waiting for my car, which was spent listening to Signal 1 quite quietly. Irritating at best, I was bombarded with adverts echoing round, including adverts for other car dealers. Even though I might be the wrong person to help - https://humanplaylistr.com - could I ask you to look into it? Thanks!
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4.0/5
4.0 /5
Although there was nothing suitable to meet my specification at the time I would like to praise your Sales Executive, Jack Bourne, who was very approachable, knowledgeable and informative. This reinforces the fact that people prefer to buy from helpful people.
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5.0/5
5.0 /5
Sean was excellent!
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5.0/5
5.0 /5
The person I spoke to was extremely helpful in the showroom, I agreed it would be 12 months before I would look for a new or used car.
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4.0/5
4.0 /5
You do not offer a wash inside and out apparently because of Covid, I find that strange because cleaning a car after working on it would make it more safe not less. Synter do offer this service. Strange that ?
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5.0/5
5.0 /5
Jason Soden was brilliant
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5.0/5
5.0 /5
Great service from Jordan and his colleague, sorry didn't get his name, down at Knights Stoke. MOT and minor service and ready for collection by lunch time.I noted that the lookers group still have a policy of not cleaning customer cars. Which is a little disappointing after 2 years of Covid, and many other dealerships already cleaning customer vehicles. Seems daft you can go down the pub without a mask, go to a night club etc but Lookers say it's not safe to clean customer cars, hopefully you will soon get back to offering full services to customers in 2022.
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5.0/5
5.0 /5
Reported to reception & was seen to immediately by a very polite gentleman. Received a telephone to inform me of quite simple problem & not expensive! Again collection car was excellent and he actually took me to my car in the pouring rain. Very impressed with the service I received. Thank you.
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4.0/5
4.0 /5
Fabulous experience for my Brake Fluid Service and MOT while I waited. The ‘Café’ is very comfortable. Staff attentive. COVID safe.
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5.0/5
5.0 /5
Very happy with the service I received. Jordan on the Service Desk was very thorough, knowledgeable polite. Thank you David Lane