Lookers Stoke-On-Trent BMW
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,083 Verified Reviews
Verified User
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Jun 29, 2020
Very pleased even though Lockdown made it a little less personal an experience. Everything went very smoothly.
Verified User
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Jun 19, 2020
Excellent Service from start to finish
Verified User
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Jun 19, 2020
The lady I dealt with was extremely pleasant and efficient. This would be a five star rating, however , I understand COVID-19 has added extra challenges, but if my car can be sterilised “before and after” the work done, I don’t see why a courtesy car can’t be provided and treated in the same way. It has cost me nearly £40 in taxis to get a warranty repair fixed. I feel that if a courtesy car or a lift can not be provided , then an account with a taxi firm should be sorted so customers are not out of pocket for a warranty repair. On the 4 times the car has had to be returned for service and warranty work, only twice have I been offered a courtesy car. My wife has an Audi and she not only gets a courtesy car, but given enough notice, she gets a choice of which car to have. Given this, BMW may not be my first choice when it comes to changing cars as the after sales service is a bit wanting.