Lookers Stoke-On-Trent BMW
4.3/5
4.3 /5
1,079 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,079 Verified Reviews
5.0/5
5.0 /5
Very good staff. Unfortunately I didn't find a car I like, but I wanted to give some good feedback to the people I dealt with.

5.0/5
5.0 /5
The lack of loan card is poor and the fact it takes weeks to get work done under warranty is very disappointing. To leave the car at the dealership, without a courtesy vehicle, then to have to rebook weeks in advance to have the work done, again without a courtesy car, is really poor and I will be looking at other manufacturers for my next vehicle. The dealership are restricted but having no vehicles is poor

4.0/5
4.0 /5
DAN WAS VERY HELPFUL BUT UNABLE TO SUPPLY A SUITABLE CAR SO I HAD TO PURCHASE ELSEWHERE AS THE OTHER DEALERSHIP OFFERED CONSIDERABLY MORE FOR MY PART EXCHANGE

5.0/5
5.0 /5
Very good service many thanks

5.0/5
5.0 /5
The young lady who dealt with me was excellent.

5.0/5
5.0 /5
I was very impressed with Sean's knowledge of the vehicle and it was cleaned to perfection!!!!

4.0/5
4.0 /5
I enquired about a vehicle in stock which we were going to do a deal on. However it transpired it had missed a service and unable to sell the car. I find this beyond strange after a AUC warranty had been put on the vehicle!Other than that, the experience up to that point was spot on.

5.0/5
5.0 /5
The staff were helpful and kept me informed of progress and the job was completed satisfactorily - as I have come to expect from this dealership

4.0/5
4.0 /5
The lady who I dealt with in the service department was Molly. She was very polite, efficient and helpful. When my car was ready she gave me a courtesy call to let me know which was appreciated,Thanks.

5.0/5
5.0 /5
Purchased the vehicle Saturday 8/4/23.Everything worked out fine. Mr Dan Price the Sales Executive was completely professional and helpful throughout.