Failure to diagnose a serious driveline fault/failure despite repeated warnings of the symptons and my advice it was a driveline issue.

I am writing to raise a formal complaint regarding my ongoing and unresolved issues following the sale of my car.Despite raising concerns multiple times, I do not believe my complaint has ever been properly acknowledged.It took five weeks of repeated chasing to receive my deposit back.During this time, I was repeatedly told that the payment had been “sorted” and would be in my account by a certain date, which repeatedly failed to happen.In addition, it has now been over two months since the sale, and I am still waiting to receive the spare key.I have contacted you on a weekly basis and have been consistently promised that it has been sent or will arrive shortly, yet nothing has been received.I have asked on several occasions for a formal complaint to be raised and have also sent emails, none of which have been responded to.I have been extremely patient, allowing over two months for this matter to be resolved before escalating it further.

My BMW X4 , had an EGR cooler recall, since I’ve had the recall done, my car has been making a funny sound when accelerating , I’ve now taken my car to a none BMW dealership for its mot , they have found out that the noise was because my EGR cooler had not been connected, one of the pipes was not even attached to the cooler, the garage has now rectified the BMW dealership’s mistake

Today I tried to book my car in for a diagnostic and repair. When I called I was 4th in the queue. 10 minutes later, on hold, I was still 4th in the queue. I ended the call and have gone elsewhere. This delay in what should be a simple and quick process is totally unacceptable.

Called to book service and replacement starter battery. Was quoted for service and was told battery was free of charge. When the site did the D-1 call, the customer was told the battery was £434.14 so will end up needing to pay almost double what she was expecting on the day.

The customer has sent letter to branch via post, the scan copy will not copy to here. you will need to look in the ticket folder for complaint.

Customer complaint was via post will not copy to here will be in the ticket number via attachmentscustomer not happy with the service he received while vehilce was on site

I was informed by the the manger James who sold me my car that I would be getting £300 compensation due to the following reasons:1) my car was not ready on the day I was due to collect (not even at the store)2) I was lied to prior in week and advised the car was already at the store.3) I was advs my grill change from silver to black which was added into my finance deal was going to be complete prior to collection- this did not happen I had to come back again to have done which isn’t easy with my working hours4) I took time off work as well as my mother due to me being without a car to be able to collect it.5) on the day I was supposed to hand over car they have miss managed my finance paper work so called me mid afternoon that day to say I need to do it all again and they will try to get it sorted in time?This was start of August time when the car was sold to me.I was then informed the only way to get my compensation was if I paid £300 out of my ow money for them to pay me back (which hasn’t happened) I don’t understand why I had to spend money to be given a compensation for your mistake and lack of care.I reached out on sept 19th first to James the manager and then to Shannon as I was not getting a response and due to my job I can’t answer calls easily which has been advised multiple times.I have then been chasing this since then and still nothing!I work in customer service and couldn’t imagine someone being treated with this lack of respect and empathy when they have paid a large sum of money for a luxury car. I would like to be acknowledged and not told to wait and told your company is having system issues as this should be within a contingency plan to not cause customers un-necessary distress. I have been stressed and overwhelmed with personal issues making me vulnerable and still had to try and chase this up.

Please go to Rep system to see complaint as it will not attach - as customer posted letter to branch

Because I bought a car from you and you don’t even know.