Shannon was very helpful before the purchase and also after the sale, helping me to retrieve something left in my old car.

like to say very easy process with john hulse and nick Mackenzie at the used car sales and was very helpful.very good at there job and i would like to buy another car from them.

John was very helpful, knowledgeable and accommodating of our questions. The personalised video he made was excellent, showing everything in very great detail. His communications by phone and email in advance of the sale were excellent giving us confidence in agreeing the deal and knowing that we would be well looked after when travelling so far for the car.

Jack Casewell is a first class ambassador of Lookers BMW and someone I am delighted to have built a relationship with. Without a doubt, Jack will be the first person I speak to when my new car is ready to be replaced. Well Done Jack

Mark Graham is a credit to the company! Very professional in all respects.

Have been dealing with Daniel over the telephone so have not visited the showroom. He has been really helpful and it is likely I will eventually buy the car we have been discussing.

From the very first call I made to Lookers Stoke on Trent the service I received has been fantastic. Jack Bourne dealt with my enquiry and he was brilliant throughout. I also had the pleasure of dealing with the manager Toby who again was fantastic and is probably the friendliest manager I’ve ever met at any dealership. I also dealt with Dan the finance manager who again was not only so helpful and friendly but also very funny.As I was trying to find a car urgently I spoke with many different BMW dealerships. Lookers was by far the most helpful and the most professional, always putting my requirements first.We travelled over three hours to collect our car even though we had ample dealerships nearby but none of them could match the level of service Lookers provided us with.I was very impressed by Lookers Stoke on Trent and they have a true customer for life. Toby and Jack I’ll be in touch when we need an upgrade to the LCI!Thank you to Jack, Toby, Dan and the rest of the team at Lookers Stoke on Trent.

I never actually visited dealership -it was purely on the telephone

Jack Bourne was excellent right from my first visit to look at changing my 1 series. He has always been helpful, informative with a lovely and polite manner. He was prepared to go above and beyond to ensure I was kept up to date - often out of core office hours.He is a credit to the Stoke site and wider business.

Jack Bourne was absolutely fantastic with the sale of our new car, he couldn’t do enough for us & was very patient & extremely helpfull… 5*****