Collected my new vehicle on Friday. Presentation was appalling with all 4 wheels heavily corroded and poorly repaired. Big gouge out of window trim. After getting the vehicle home I noticed both front headlights heavily condensing. I sent a email with images 3 days ago and haven’t had any response.

Hi Nathan,I have been trying to make contact with someone who can help me, but so far have had no joy., hence this e-mail to you.On Tuesday and Thursday this week I called BMW Stoke to enquire about the warranty we have on the I3. On both occasions a manager was going to call me back, on both occasions that did not happen.This is time sensitive and on the second call I made that very clear. So it is disappointing to have not heard back yet.The problem, aside from the woeful lack of communication as described above, is as follows:When I collected the vehicle back in May I noticed at the time there was some dampness on the rear seat. The sales executive said it had just been valeted so was damp from that. Seemed a perfectly reasonable answer and the car was indeed spotlessly clean, so all fitted the picture.The following weeks the weather was good, warm and sunny. I noticed the dampness had lessened but not gone away as I’d expected it would have. Summer then became very busy with work and the damp issue was pushed aside. Now the weather is cold and damp the dampness has returned with renewed vigour. We have a BMW dealer (Lloyd South Lakes) only a mile from home, so I called in there to ask them to take a look. They have booked the car in for an inspection and have advised this will cost me £150. I said the vehicle was covered by the BMW approved used warranty, but they said it would still cost us £150. I was somewhat surprised to hear this. They said seals on the vehicle were not covered under the warranty. Well at this stage we don’t know if it is a failed seal causing the issue anyway. However, whatever it is, it has been in a state of failure since the day I bought it and possible long before, so should have been rectified prior to us taking delivery.I went hunting for my warranty documents and then realised I never received any documents, just the email from yourself which included a screenshot to say that a warranty is in place but no terms and conditions of it. I suppose at the time I had no reason to believe the warranty would be needed as BMW generally make such reliable vehicles. Alas I was wrong.The vehicle is booked in with Lloyd BMW South Lakes for this coming Tuesday and our contact there is Steve Stowe. We would appreciate it if Lookers Stoke could help us remedy the problems and get the vehicle back to the condition it should be in.I look forward to hearing back from you at your earliest convenience.RegardsMark Eddy07971622616On 3 Jun 2025, at 10:57, Nathan Tideswellwrote:Good Morning Mark,Following our conversation earlier today and after liaising with our administration department. I can confirm the BMW warranty has been set up but unfortunately, we don't receive any paperwork for this, for you or for us.Below is a screenshot of the confirmation that it has been set up and if anyone asks you for your warranty number it is BMAUC3 - 006188583.In regard to a contact number to call, this number will take you to the BMW call center 0800 777 111 or 020 8686 2444 if calling from within Continental EuropeIf you have any further questions, just let me knowKind RegardsNathanNathan TideswellBMW Used Car Sales ManagerStoke BMWBede Road, Radial Park | Stoke | ST4 4GUP: 01782 572 100www.lookers.co.uk/bmw

I am writing to complain about the poor experience during my scheduled test drive appointment at your dealership today.On Friday, I reserved a car and paid a £250 deposit through the app. My intention was to buy the car today. I had a test drive booked for 2:00 pm with the salesperson, Mitch.When I arrived at 2:00 pm, Mitch was not available. I waited and viewed the car outside. Still no sign of him. I asked for the keys so I could view the car myself.When I sat in the vehicle, it was clear it had not been prepared. The seats were stained, the interior was not clean, and there were visible scuff marks. The car was scruffy and It put me off straight away. Surely the car should have been checked and prepped before i came to view the car. For a car priced at £28,500, especially from BMW, I expected a much higher standard.I returned the keys to reception and expressed my dissatisfaction with the car at which Mitch only then became available at 2:30 pm, half an hour after my scheduled appointment.I had travelled an hour from Stockport for this appointment, so the visit was a completely wasted trip in terms of time, petrol, and effort.The level of service I received was far below what I have experienced previously with BMW, and well below what I expect from a premium brand.I would appreciate it if you could look into what went wrong and respond to the concerns I have raised.

Well done Lookers Mercedes for the worst handover experience and after sales service, I have ever experienced. After thoroughly explaining that as a remote sale I was relying on the dealership to ensure everything was as it should be with my new (ex demonstrator) car purchase I was extremely disappointed to receive a car in filthy condition with broken door handle damaged rear window and stained seats and cleaning so bad the delivery driver was embarrassed also 1400 miles more than advertised. The general sales manager Neil Beer eventually (after 2 days) called me to offer £100 as a gesture of goodwill……to full valet and cover me taking it to another dealer to repair.this I was told was the maximum allowed by lookers. Neil has clearly been on lots of customer service courses and this was apparent especially when he asked me how I wanted the situation resolved!!! (Photos are available)

My vehicle had its first service a couple of weeks ago that involved 2 filters being changed. Since collecting, it is apparent there is an issue with the filter that was changed which controls the windscreen demist option, as it does not sound right, there is no air coming out and it fails to demist the window. On Friday 14 November, the issue was that bad that I had to continually pull over to wipe the interior of the window with a cloth during my journey. I visited bmw lookers on Saturday about the issue, but was told by the sales manager no one from servicing was in. He took my details and assured me he would get someone to call me on Monday, as I explained we go away to wales in the vehicle on Friday and I cannot have this issue continuing. No one had called by lunchtime, so I called and was transferred to servicing, where the line just rang out before disconnecting my call. This is the second time my vehicle has comeIn for routine work and has been returned with issues that did not exist before. Both issues have arisen due to the workmanship carried out during the work, both have resulted in significant inconvenience to me. I don’t expect to have such issues when paying over £300 for a basic service. I haven’t wanted to complain, as a family member is actually a manager at BMW Stafford, but the lack of response from bmw Stoke has left me with no option, as I am hoping that by complaining, the matter will actually be resolved. This requires resolution as a priority, as this is the only vehicle we have in the house and we are going away on Friday.

I have a BMW 420 on lease from lookers. I have had to pay the road tax for the last 2 years but i think this should have been covered under the lease agreement. i can't find the original paperwork.

I have a bmw 420 on lease from lookers. I have had to pay the road tax for the last 2 years but I think this should have been covered under the lease agreement. I can't find the original paperwork.

Couldn’t get me the right price for my car

Gentleman from sales rang very quickly but we needed service. He said he would ask service to make contact but we've received no further call.

email questions were answered but only after a few days, a quicker response would have been appreciated