Our car was ordered in March & we took delivery 28/9 so a long wait. However every 2 weeks Mark Graham contacted us to keep in touch & inform us if he had any further information on a delivery date. We could not have asked for better communication.

Daniel Price went out of his way to make sure we had a pleasurable car buying experience.

Excellent service. Jordon at lookers Stoke looked after me very well. A++ service.

All round, very good

The gentleman on the service desk who handled my repair was first class, really outgoing and very professional. Thankyou ever so much.

Sean Bessex was an excellent ambassador for your service department,being polite and keeping me informed throughout my visit to Stoke. He was very helpful on another issue I wanted advice about, and the car will be booked for annual service and to have this issue corrected thanks to his help and care.

Nothing. Everything perfect.

Was booked in very efficiently by the young lady who even arranged a taxi home for me (and return once the car was finished after MOT and recall work).

Adam Melville was great. I saw the car I wanted - all I needed was for someone to sort out the paperwork so I could drive off in it as soon as possible. Adam was a pleasure to deal with throughout and really passionate about BMW products.

Nick, John and Josh were all extremely accommodating. A few items needed attention on the car and as part of the sale these have all been addressed to my complete satisfaction. They offered a full 1-year RAC warranty as part of the deal which was also a very welcome addition. Buying a second-hand car is always daunting but these guys made it a pleasure.