Sean was helpful.Probably they were busy. I had to ring back to check on service updates . Would be nice to hear about updates in good time to plan collection.Glad that car wash has been re introduced post covid

Unsatisfactory service if you can’t refill the oil to the correct level..

Lauren was friendly, professional & extremely helpful with dealing with my recall. Gave me a phone call to update me on the situation & also when the car was ready for collection, Lauren is a credit to BMW

Simply great service from Richard Leader, great communicator and made the transaction simple. He's an asset to Lookers.

Can honestly say the best dealer i have ever been to really polite and knowledgeable they are not pushy salesman in any way which is a bonus so excited to pick my car up soon and in the future will be using againAll in all fantastic thankyou :)

The sales executive, Josh Mann, was very pleasant and extremely helpful. The sales manager, Nick, has also been very accommodating and cleared up some minor aftersales issues.

Demi was an absolute pleasure to deal with as was all the staff I met during my visits

Jack Casewell & Toby Mayer are a credit to Lookers (Stoke)

Lauren Was excellent at all stages you did not have a diff oil in stock rather than me waiting for an extended time for the car Lauren arranged a loan car for the day while the oil was delivered in . I was extremely happy with the way Lauren handled things , she did not mention the service plan as i bought one when i purchased the car from you a few months ago . I was very happy with the service Lauren provided . Thanks Mark

From initial enquiry to collection of our new vehicle Mark Graham provided excellent service. A very pleasant experience throughout.