Lookers Stoke-On-Trent BMW
4.4/5
4.4 /5
1,057 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,057 Verified Reviews
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5.0/5
5.0 /5
A* customer service with Sean - service advisor. Nothing was too much trouble, clear information regarding costings etc. Excellent communication throughout the day.Many thanks for arranging a taxi to take me to work and on the return journey.Car valeted & washed lovely surprise.
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5.0/5
5.0 /5
Your salesman Jason here at stoke branch is still on the case and is an excellent resource for you guys and has my detailsI’m sure if it can be found he’ll find a suitable vehicle
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5.0/5
5.0 /5
Jack Casewell was excellent with me and my wife.
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5.0/5
5.0 /5
Good communication between Connected Drive team and Knights BMW to get the software Upgrade installed.I now expect the next upgrade to download and install in my car as it is supposed to do, with no future issues. Thank you
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5.0/5
5.0 /5
Excellent service
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5.0/5
5.0 /5
Great customer service from your team
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5.0/5
5.0 /5
As usual excellent service from all the staff.Jordon always explains in detail what the issue is , the solution and the cost.Booking in for service and MOT is simple and he always phones to let me know the vehicle is ready for collection, any issues etc. First class - as always.
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5.0/5
5.0 /5
Excellent service allowed me to drop the car off early it was finished and ready for the time I asked that I needed to collect it
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5.0/5
5.0 /5
Very happy with service supplied.
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5.0/5
5.0 /5
The vehicle required 4 x fuel injectors back in October 2021 but due to your part supply problems we had to wait a total of 6 months for the vehicle to be returned to us. The first month of which we didn't have a courtesy car because the dealership didn't have one available until 30th November 2021, so for thr first month we didn't have a vehicle being dependent on relatives to shuttle us around when possible.And now having picked up the vehicle from the dealership on Friday 18th March we now have a problem with the forward windscreen wash, the motor works and the windscreen wash reservoir is full but nothing coming out of nozzles, obviously the plumbing is blocked. The vehicle is once again booked in for Monday 28th of March to sort the problem.The Staff we dealt with at the dealership were very polite and helpful as possible.