Have been waiting 2 weeks for my deposit to be returned to me. Multiple emails ignored and still waiting for my funds to be returned

I had an appointment to view a car, when I arrived I was asked to take a seat, some 30 minutes later the salesman came to see me only to tell me someone was currently buying the vehicle

Dear Lookers BMW, Stoke-on-Trent,I am writing regarding the vehicle I purchased from your garage:Vehicle: BMW 2 SERIES 218d M Sport 2dr [Nav] Step AutoRegistration number: JA03BAD/ AJ68XHCDate of purchase: 30/01/2025Since purchasing the vehicle approximately 8 months ago, it has developed repeated faults. The car has already been back to your garage several times for repairs and is currently there again with further issues.These ongoing faults are unacceptable for a car of this age and value. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. I do not believe this vehicle meets those standards.I am therefore requesting that you confirm what steps you are taking to properly resolve this issue and to work with my finance company, Go Car Credit Limited, to either:1. Provide me with a replacement vehicle of equivalent value and condition; or2. Allow me to return the car and end the finance agreement.The ongoing problems with this car have had a significant negative impact on my mental health, as I struggle with pre-existing conditions. I am also the parent of two children with additional needs, and the unreliability of this vehicle has caused considerable stress, difficulty in caring for them, and major disruption to our daily lives.Please provide a written response within 14 days.Kind regards,Jade Myatt

my car has a service, and I was able to stay look around the showroom, have a coffee while it was being worked on.

Enquired about a car for sale, I filled in the details online but no one could be bothered to ring me back,

Having experienced a flat tyre today at 1pm I phoned your service dept to enquire if you had a replacement tyre. I spoke to Craig who assured me that the parts dept would phone back. It is now 4.45pm and still no phone call. Exactly the same thing occurred about 8 weeks ago when I also had a flat tyre and no one phoned back then.Quite frankly I would expect better from a BMW agent and I am considering notifying BMW of this poor customer service.A very disappointed Lee Graham

Severely under value p/x in comparison to others stopped the transaction for a £30k car

I am writing to express my disappointment with the level of service I have recently experienced at your dealership. Over the past 3 weeks, I have made several attempts to get updates and clarification regarding the brake pad warning light on my vehicle that i bought 2 months ago. Unfortunately, I have not received the level of communication or consistency I would expect.Despite being told that someone would return my calls, I have not received follow-ups on multiple occasions. Additionally, I have been given different information by different members of your team, which has made the situation confusing and frustrating.I was told from your company that the brake pads were not the reason for the warning light on my vehicle, so you assumed it must be the sensor. However, when I took my car to BMW, they checked the sensor and stated the sensor wasn’t the issue and the brake pads and discs needed changing. After sending the service invoice and a health check video (which wasn’t viewed by your team) I was told someone would get back to me, but I never received a call so had to phone back myself. When I phoned to follow up I was told someone would phone me straight back-which I didn’t receive. When I finally got through to the sales manager - Nick Mckenzie, he stated the brakes were fine from looking at the invoice. He implied it was due to the sensor or my driving, but the sensor was deemed fine by BMW. This shouldn’t be an issue after 2 months, as I am a Class 1 lorry driver and the way I have to drive shouldn’t affect my car. I asked him a question regarding the video, which he hadn’t watched, he said he would call me back that day. Yet again I didn’t receive a call. There is still a warning light on car and I still haven’t been told a solution to the issue, as they have stated they are not going to change my brake pads. A warning light should not be appearing on my car that has been fully serviced and MOT by you when I bought it, especially in such a short space of time.Please let me know how you intend to resolve this issue and ensure better communication moving forward. I look forward to your prompt response.

Got a price for trade in didn’t seem interested as it was a Tesla and a low price offered

Phoned up to buy a car and spoke with Aaron who then failed to get back to me. Phoned again spoke with Mitch who again failed to get back to me when he promised to do so. Eventually gave up and have bought car elsewhere.