Lookers Stoke-On-Trent BMW
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,057 Verified Reviews
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Mar 2, 2022
As stated on another survey Jack Bourne was excellent. I bought my cars locally but the salesman I used to deal with retired - I bought 6 cars personally from him Jack was just as pleasant, and efficient. I told him so yesterday when I picked up the car.
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Mar 2, 2022
Gentleman on Service Reception who dealt with me, the name of whom I can’t remember was excellent. Polite, helpful and knowledgeable.
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Mar 2, 2022
Mark and Dan were amazing, great customer service.
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Mar 2, 2022
Member of the sales team that dealt with my enquiry was nothing but helpful and answered all my questions and queries. Unfortunately there was an issue with a refund on my deposit which, again, Richard was happy to help me with.
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Mar 1, 2022
As cars are now taking longer to deliver, it would be useful to have regular updates, even if to just say everything on track. I had to chase and found the car was already in the country - would have been good to have been told that and then discuss handover dates
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Mar 1, 2022
Normally I find car buying very stressful but Jason made the whole process very easy! A fabulous experience from start to finish and not that I’m in a hurry to change my car but I will go back to Knights when I am looking to change
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Mar 1, 2022
Professional care about the customer - exactly how I would expect.
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Feb 28, 2022
From start to finish the service was excellent . Shaun was my main contact . He was professional and answered all my questions satisfactorily even those that had nothing to do with my visit but involved other personnel within Lookers to ensure I was happy .
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Feb 28, 2022
Taylor was excellent. Very professional and polite, keeping me updated and informed throughout.Are you bringing back the complementary car cleaning? I get that during COVID it wasn’t practical, however with restrictions now lifted is it now more to do with cost saving than safety?
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Feb 28, 2022
From the initial visit we were looked after very well , we were looked after by Mark Graham , who politely answered all our questions & helped us immensley , leading us to make our decision easier to go with BMW. .