Having been dealing with this dealership for over the past twelve years I was unable to have any contact with my dealership. I went on to the B M W website and got the local area code number to ring , and I expected to be answered by my dealership. I was surprised that I had been directed to a service division in Glasgow. I understand that the service centre was dealing with this dealership but I did not expect to speak to some one that was not at my local site when ringing a local number .king regardsPaul Bostock.

Fantastic service as always - The service team are brilliant always happy to help, kept me updated, friendly and professional

looking for another BMW at a later date

Very helpful and convenient service

The booking experience was poor, I felt agent wasn’t really interested in me as customer. The agent I saw on the day I bought my car in was 10/10, excellent communication skills and understanding.Competitor dealerships reintroduced complimentary clean and valet services several months ago - has this now ceased at Lookers?

Lauren Simpson was first class

Dan Price who dealt with us was excellent and we wouldn’t hesitate to recommend him

Friendly and welcoming, good customer service, Taylor was very helpful and thoughtful, a good telephone manner,Would like to return for October's M.O.TMany thanks

When trying to get a call back from Knights to discuss the warning lights, I was promised a call back on 4 previous occasions, but failed to get a call back.On this occasion there were no problems and the service assistant provided excellent service.

Lauren was fantastic throughout the day, always kept in touch and was very helpful.Main issue I had was being without the car for the entire day, my previous bmw, all be it a a few years ago now prior to covid, a courtesy car or option to have the work done whilst I wait was an option, this is now seemingly not the case based on booking online. This meant I had to make arrangements for childcare after school and pay for taxis on top of the work carried out on the day. I could if had the work done closer to home, there’s an formula one auto centre less than a mile from my house, but obviously I wanted the best for my car and experts dealing with it which is why people pay the additional price for the service provided.