Why would the service department keep telling me about the cost of repairs if I'd given the clearance to proceed.

Great customer service, with thanks to Dave Carter & all Knights staff !

Excellent customer service from Jordan

Excellent service all round, we cannot fault it.

Jordan and team were awesome as always. Thanks BMW.

You have an issue with the selections when people phone. Selection 4, body shop, always just rang out. Selecting 1 gave me someone in Scotland once, who couldn't help me at all. Googling BMW body shop stoke was not very productive either.

Too much presentation on insurance products and not enough on the car.

My main contact was Jason Soden at Knights North StaffsHe was at all times very professional and did all he could to help me trade in my 740Ld Exc against an X5.I would have no hesitation in recommending him to any of my friends to deal with in the future.

Why is it that two days after my vehicle came in for a major service do I get an Adblue warning light come on. Surely that would be something that is critical to the cars operation that the level would/should have been checked. This therefore a big surprise especially have had a £600+ bill for checking small things like seatbelt operation and windscreen wipers, but something that could cause my car to stop functioning was not included in the checks. I rang up and was told they would only check it if the warning lights were on. Not a very good customer service answer from a main dealer I'm afraid.

Every one I encountered was friendly and professional