When I booked the recall for my BMW 5 series I asked about a courtesy car or collection/deliver as per my previous dealings with Knights. I was told that due to covid restrictions those options were unavailable. Only when booking in on the day did the receptionist say I would be entitled to a complimentary taxi collect & return..I then cancelled my own taxi booking. I think the restriction on not being able to offer a complimentary external wash was disapointing , I understand that being unable to do an internal mini valet was acceptable.

Mark Graham went all out & he knew exactly what we needed & he came up with everything that we required & the price is fantastic

100 Percent Mark thanks for a great serviceOne again thanks mark. Ps love the the carPhilip moss

I would highlight the vehicle maintenance receptionist - her name was Taylor and she kept me informed of the progress throughout the two days my car was in the garage - excellent comumination

Decided not to buy an X3 but jack was very helpful, friendly and professional

This feedback, I assume is in relation to my recent service and discussions on the potential to swap vehicles. You didn't have the iX available to review (just the ix3) so I'm awaiting a call from the sales team to come back and review.

Excellent customer service, no fuss , very polite very professional

No

Jack Casewell did an excellent and professional job of delivering my new BMW from initial enquiry all the way through to final handover.Dan Hunter handled the finance and also provided the same high level of service and expertise delivered by Jack.

Taylor Baugh was extremely polite and professional, a credit to your company 😎