The booking experience was poor, I felt agent wasn’t really interested in me as customer. The agent I saw on the day I bought my car in was 10/10, excellent communication skills and understanding.Competitor dealerships reintroduced complimentary clean and valet services several months ago - has this now ceased at Lookers?

Lauren Simpson was first class

Dan Price who dealt with us was excellent and we wouldn’t hesitate to recommend him

Friendly and welcoming, good customer service, Taylor was very helpful and thoughtful, a good telephone manner,Would like to return for October's M.O.TMany thanks

When trying to get a call back from Knights to discuss the warning lights, I was promised a call back on 4 previous occasions, but failed to get a call back.On this occasion there were no problems and the service assistant provided excellent service.

Lauren was fantastic throughout the day, always kept in touch and was very helpful.Main issue I had was being without the car for the entire day, my previous bmw, all be it a a few years ago now prior to covid, a courtesy car or option to have the work done whilst I wait was an option, this is now seemingly not the case based on booking online. This meant I had to make arrangements for childcare after school and pay for taxis on top of the work carried out on the day. I could if had the work done closer to home, there’s an formula one auto centre less than a mile from my house, but obviously I wanted the best for my car and experts dealing with it which is why people pay the additional price for the service provided.

Excellent

When booking by phone, not good you don’t go through to the dealership you want, you go in a queue and wait 20 mins. Not a good change

I dealt with a lady called Lauren, she is an absolute credit to BMW. Lovely young lady, that is smart, dealt with my service in a polite, professional manner and is the very reason that both my wife and I are long standing customers of this dealership. She called to ask about an issue with the service, which was dealt with quickly and professionally and called again minutes later to say the car was completed. When I came to the dealership I had already watched the video from the service team and I was also extremely impressed by the clean car I picked up. A1 from all of the staff and I am looking forward to getting my new vehicle from you in a couple of weeks

Knights are a professional organisation. Every one is friendly and helpful.They were unable to quote a car which offered all the refinements we enjoy with our present car because of the chip shortage.Mark was exceptional and was really helpful. I would recommend Knights to anyone.