Decided not to buy an X3 but jack was very helpful, friendly and professional

This feedback, I assume is in relation to my recent service and discussions on the potential to swap vehicles. You didn't have the iX available to review (just the ix3) so I'm awaiting a call from the sales team to come back and review.

Excellent customer service, no fuss , very polite very professional

No

Jack Casewell did an excellent and professional job of delivering my new BMW from initial enquiry all the way through to final handover.Dan Hunter handled the finance and also provided the same high level of service and expertise delivered by Jack.

Taylor Baugh was extremely polite and professional, a credit to your company 😎

I had major concerns on a vehicle that was 3 years old and a major failing in the steering rack and quoted £2600 for the repair, then a hose failed and created more problems - especially as I had to get the vehicle to you from Buxton however, Leanne - Assistant Service Manager was brilliant throughout the process and supported the cost when I asked if there was any help available for the cost of the parts - It is very much appreciated

Booking experience lacked the usual personal touch with it being through a call centre.On entering the dealership, didn't expect to hear two colleagues using foul language behind me.Service advisor was really good and he was very polite and efficient.Price was higher than quoted by call centre staff taking the booking, service advisor amended price.Car not washed, I understand that your company can hide behind Covid but surely an external wash could still be completed. Feels like we are paying a premium price for a premium vehicle but dealing with Arnold Clark.

Lookers have been excellent, all staff efficient and very helpful and the service was completed very quickly. They were also very polite and offered seats, coffee and water for my dog - thank you! My only negative issues relate to the car itself, and mainly the iDrive 7 "lite" system. Sat Nav favourites are hard to reach (constantly hidden in a long list that won't remember my filter choices or allow me to allocate a shortcut directly to the favourites section of the addresses); they are very badly saved, consistently in the wrong place - setting a shortcut to a favourite location does not bring you back to the same place, as the previous 3 BMWs were all able to do perfectly each time; CarPlay is buggy in operation (thought this could also be iOS related rather than just BMW); profile still does not load correctly every time meaning I have to pull over and manually load my profile by entering a PIN before mirrors, seats, etc are correctly set.

Richard Dixon always helpful just not the right time to change my lovely 6GT I will be back