Excellent service from I dealt with at Knights BMW

Lauren was very helpful and efficient.

The level of care and attention from the Service Representative could not have been better. For that reason alone I will recommend BMW Stoke to my colleagues.

Customer service was fantastic Kate is credit to the dealership,communication brilliant and attention to details great,thank you very much

Very good staff. Unfortunately I didn't find a car I like, but I wanted to give some good feedback to the people I dealt with.

The lack of loan card is poor and the fact it takes weeks to get work done under warranty is very disappointing. To leave the car at the dealership, without a courtesy vehicle, then to have to rebook weeks in advance to have the work done, again without a courtesy car, is really poor and I will be looking at other manufacturers for my next vehicle. The dealership are restricted but having no vehicles is poor

DAN WAS VERY HELPFUL BUT UNABLE TO SUPPLY A SUITABLE CAR SO I HAD TO PURCHASE ELSEWHERE AS THE OTHER DEALERSHIP OFFERED CONSIDERABLY MORE FOR MY PART EXCHANGE

Very good service many thanks

The young lady who dealt with me was excellent.

I was very impressed with Sean's knowledge of the vehicle and it was cleaned to perfection!!!!