Car was booked in for a service and MOT. When I returned to collect the car, the MOT had not been done so I had to return home (about 9 miles) and then return to Lookers a second time, later in the day. So my whole day was messed up by this. Not impressed

Very accommodating. Team stayed late to finish the job instead of keeping the car another day as I live 25 miles away.

Bmw your on top off your truly a.azing customerservice

overall. excellent service.

I can honestly say that the process for purchasing my new car was so easy and an excellent experience albeit an expensive one lol. All the staff from reception to service to sales personnel were very friendly and professional.

The service is terrific. I love the part that the dealer communicate on behalf of customers with the manufacturer to a better fixing plan. The only downside is that I wasn't provided with a courtesy car during the repair and before the repair when waiting for the parts, since the car was found problematic. The dealer only recommended me not to drive the car by knowing that I need a commuting tool certain times.

The whole experience was very well explained by the knowledgeable service advisor and kept me informed of the progress throughout the day, well done!!!

Shannon is a real asset to your team. I travelled over 2 hours to pick up the car, because dealing with my local dealership (8 minutes) was turning out to be painful and dealing with Shannon was straightforward and easy. Knowledgeable about the cars and options and clearly has a passion for what she does - well done!!

Jordan his usual helpful self, made it a really good experience.