Katie kept me informed as she'd said she would.

Aaron was fantastic throughout the sale of the car. Fully informed from start to finish, friendly service and went the extra mile! Thank you

Thanks to Phil Cannan and his manager who went an extra mile to ensure I had a good deal with everything explained clearly and nothing was too much trouble.

My vehicle was returned to me quicker than expected. I had a loan car arranged via another company. Europcar or Eurocar ? I was given an envelope with the keys in and drove off. It would have been helpful if the Lookers staff had suggested I read through the agreement before setting off. I would then have walked around the vehicle and noted that it had far more extensive damage on the passenger side; than was documented on the agreement. I am aware Lookers staff are not responsible for the loan vehicle, but discovering the damage when I got home, having to report it and worrying that the company would think I had done it was stressful. This may have occurred on your property. Car dropped off Saturday for my use from the Monday. This is not a complaint, but an observation to consider to assist future customers.

When calling to book vehicle in I was speaking to a call centre not at Stoke . It took some explaining to the lady what I believed to be the problem she misunderstood at first and it was quite frustrating. I was speaking about tyre ware and tracking, the lady thought It was about a tracker on the car!

My return is to do work that was picked during my service. Parts had to be ordered. Jordan is excellent - very helpful and charming. Now that I have found a way to bypass your dreadful call centre I am one hundred percent happy with the service provided.

Amazing experience, couldn't recommend Jack Bourne enough :)

Special mention for Adam whose service from 1st contact by phone to handing over the keys has been excellent. Five star all round.