The car salesman, Jack Bourne at Knights BMW Stoke was extremely efficient and the whole process of purchasing my new one series was fantastic from start to finish. Thank you Jack for all your help and support.

The only problem I had was not getting callbacks,I booked in for an mot and end of warranty check.I then wanted to add the tracking system to be checked,they couldn’t get through to servicing and said they would ring me back to confirm, three calls later with no conformation I called again and asked had it been added.,same again,so I said just get it added please, the reply was do you want me to call back,I laughed and said well you won’t anyway.

Very positive impression of the dealership. Would have come and checked out one car on offer, but found another car elsewhere and decided to go ahead with that mainly for financial reasons.

Vehicle was meant to be washed and vacuumed, it was vacuumed but not washed and by the time I got back to work and noticed I couldn't be bothered to come back.

Excellent customer service

We dealt with Adam who kept us updated every step of the process. Love our new car and would definitely recommend using lookers to anyone looking for a new car.

I had a fantastic experience with Aaron Bates at the Stoke on Trent store. He was helpful and friendly and was able to find me exactly what I wanted and for the right price. He fitted in phone calls and pick up date around my work schedule and was so respectful with communication as he knows I work shifts. I only wish I was in positive equity on my other finance care as id have happily traded that in and bought another BMW of Aaron. Keeping that in mind I will be back when I'm able to swap that car to deal with Aaron again.