Adam, the used car sales Exec, was excellent. Confirmed test drive etc very quickly, extremely helpful, very clear and answered all my questions. I enquired about a car in a Friday, test drive and agreed the following morning and by Tuesday afternoon the car was MoT’d and ready for collection.

I purchased my new car from Jack Bourne, his service was excellent, so much so my husband also purchased a car from him

Overall a great experience. From our initial enquiry, to ordering the car, completing the paperwork and collecting the car we have had a brilliant experience. If we were to pick fault it would be with the communication when waiting for our new vehicle. We didn’t hear anything for a number of weeks (we realise that sometimes there isn’t any update and delays can’t be helped but feel a courtesy email or call would be appreciated) then when we called ourselves for an update we were given conflicting information, this was frustrating but not a huge issue. Jack and Dan were both extremely accommodating and Jack couldn’t do enough when it came to us collecting the car. They are both a credit to the business. We will definitely recommend the dealership to friends and will definitely return ourselves. Thanks again

From the initial contact to handover service and communication was excellent.(Phil Cannan)

Shannon was very helpful before the purchase and also after the sale, helping me to retrieve something left in my old car.

like to say very easy process with john hulse and nick Mackenzie at the used car sales and was very helpful.very good at there job and i would like to buy another car from them.

John was very helpful, knowledgeable and accommodating of our questions. The personalised video he made was excellent, showing everything in very great detail. His communications by phone and email in advance of the sale were excellent giving us confidence in agreeing the deal and knowing that we would be well looked after when travelling so far for the car.

Jack Casewell is a first class ambassador of Lookers BMW and someone I am delighted to have built a relationship with. Without a doubt, Jack will be the first person I speak to when my new car is ready to be replaced. Well Done Jack

Have been dealing with Daniel over the telephone so have not visited the showroom. He has been really helpful and it is likely I will eventually buy the car we have been discussing.