Lookers Stoke-On-Trent BMW
4.9/5
4.9 /5
1,241 Verified Reviews
Bede Rd, Radial Park, Stoke-on-Trent, ST4 4GU, GB
01782 572100
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,241 Verified Reviews
Verified User
Nov 1, 2022
5.0/5
5.0 /5
Aaron and Martin were excellent ambassadors for the company and can highly recommend.

5.0/5
5.0 /5
Well I keep coming back to purchase a replacement vehicle and that is the best recommendation I can give . If I felt disappointed or unsatisfied I would not return.

4.0/5
4.0 /5
Whilst having to wait 10 months from ordering the new vehicle to collection, the initial 3 months communication and contact was good, after that for the next 2 months the contact was nonexistence with no updates re delivery date or reason for delays, when I was getting no updates from the sales team, I rang to find the salesman had left, I was then assigned a new contact for updates and to see the sale through, from then on the communication was excellent, when the new vehicle finally arrived to my annoyance it didn't have the 19 inch wheels fitted that I ordered and paid for as an additional option, although the money I had paid for the option was refunded, the shine had been removed from the sale as I thought the wheels were the final touch and the icing on the cake, The new vehicle hand over from Demi was excellent, and the drive home lived up to expectations although the illumination of a low washer fluid level took a bit of a shine off the vehicle thinking if the washer fluid wasn't filled up what else has not been done on the Pre delivery checks,

5.0/5
5.0 /5
Phil Cannan was excellent, he was patient, knowledgeable and didnt hesitate to help us with any queries or question. He made the whole process enjoyable and I would not hesitate to buy a car from him again he is a credit to the company.

5.0/5
5.0 /5
All brilliant

5.0/5
5.0 /5
Very pleased with the service and obliging staff whilst purchasing our new BMW we were grateful to the help and information given by Jack, Toby and Molly and would recommend Knights to my family and friends.

5.0/5
5.0 /5

5.0/5
5.0 /5

5.0/5
5.0 /5
Josh mann very helpful

5.0/5
5.0 /5
I was made to feel welcome on dropping my vehicle off, asked if I wanted it to be washed, asked if I needed a ride back home or into work and generally thorough with the questions asked. When picking the vehicle back up I was treated courteously and efficiently.