Lookers Stoke-On-Trent BMW
4.9/5
4.9 /5
1,241 Verified Reviews
Bede Rd, Radial Park, Stoke-on-Trent, ST4 4GU, GB
01782 572100
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,241 Verified Reviews
5.0/5
5.0 /5
Very good quality and excellent service.

5.0/5
5.0 /5

Verified User
Sep 13, 2022
5.0/5
5.0 /5
It was a pleasure dealing with Aaron Bates and Martin. Wonderful people with amazing personalities. They really helped us in making a decision by providing all the information.

5.0/5
5.0 /5
The service Adviser, Jordan was first class with his Customer Service and his knowledge of the vehicle was excellent. The whole experience was flawless and it’s obvious it’s a well managed Dealership with great staff.

5.0/5
5.0 /5
The lady I dealt with was very helpful and friendly

5.0/5
5.0 /5
Very professional and friendly service advisor on-site. Lady I spoke to during booking went through a few different options and savings with the service plan, sadly too expensive at this moment time. Always a bit dubious about the wash services. In the (long) past I've ended up with scratches on perfect paintwork. No comment on this visit.

4.0/5
4.0 /5
The phone system for seeking status of my car was useless. After following all the prompts the phone kept ringing and not answered over a period of 15-20 mins. Eventually, I called sales, got an immediate answer and assistance in person from a sales employee to contact the service team. Very frustrating and needs fixing to avoid customer dissatisfaction.

4.0/5
4.0 /5
I had to pay £500 as I had no V5 due to cherished plate. Sent copy of V5 over 2 weeks ago and still not been paid my £500. Despite chasing - no response. No V5 for new car over 2 weeks ago yet mine arrived within 2 days. No response despite questioning. Asked for a list of the extra spec on new car but had no response - again for 2 weeks. Felt the purchase / exchange was great but since then very poor .

5.0/5
5.0 /5
Very professional in the way my enquiry was handled and an offer was presented. Unfortunately at this time we had changed our minds to renew our second car.

5.0/5
5.0 /5
Always excellent service thank you