BMW were good and wanted to get the problem sorted, However we were planning on going away on the Thursday (we dropped the car in at Stoke on the Wednesday afternoon) for the bank holiday weekend but we were without a car and Enterprise were unable to get a car for us even into the Thursday evening. then at half 5 on Thursday they said we could have a One Series but this would be coming from Oswestry then they would deliver this to us but then we would have the drive them back to Telford for us to them drive back home to make our onward Travel. In the end this wasn't even possible as we have a dog and bags which wouldn't have ben able to fit into a one series so we waiting till the Friday and collected the car when it was ready at 5pm on the Friday afternoon. BMW have fixed the problem which was great but Enterprise creating an issue that looks bad on BMW which also cost two days of holiday.

jack bourne was super helpful. highly recommend

Richard Leeder is an excellent salesman. He was very helpful, patient, thorough and honest in answering any questions I put to him. I felt very reassured by him and that gave me the confidence to go ahead and purchase the car. Richard is definitely an asset to your sales team.

Thank you to Dan in sales for a great service and great communication

Sean Bessel was excellent I did receive a comprehensive video the box wont allow me to tick yes for some reason. I’ve been visiting BMW at Stoke on and for 16 years it’s the first time I’ve left feeling like a valued customer.

Josh was very helpful, went over and above to help, but we bought a newer and different model car from the one we test drove at Lookers. So it was just the car choice that stopped us, I’m sure the same level of customer service would’ve continued if we’d proceeded

Mark Graham, was excellent with his advice, kept us well informed at every stage and was very helpful. He is an asset to your team.

First class service from all your staff. Have been a satisfied customer for many years. Will definitely go back.

All dealing were done quickly through Adam Melville and the buying of the car was seemless and trouble free.

Absolutely hate the contact centre. Much prefer to deal directly with my service centre.