Lookers Stoke-On-Trent BMW
4.9/5
4.9 /5
1,241 Verified Reviews
Bede Rd, Radial Park, Stoke-on-Trent, ST4 4GU, GB
01782 572100
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,241 Verified Reviews
Verified User
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May 10, 2022
5.0/5
5.0 /5
Jack has made our experience a pleasure and has been very helpful. Every BMW dealership needs a ‘Jack’ he is fantastic 😀
Verified User
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May 9, 2022
5.0/5
5.0 /5
Jack bourne is a credit to Lookers, brilliant, when i next change my car i will be ringing him.
Verified User
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May 9, 2022
5.0/5
5.0 /5
I have been purchasing cars from the Stoke BMW for years the staff are as friendly, knowledgeable and give the best service as they ever have, look after them they are your only reason to walk in a showroom now. Thanks
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5.0/5
5.0 /5
On travel home to Glasgow the Engine Management like came on. So the car went into limp mode due to the exhaust filter being blocked. I thought the journey from Stoke would have cleaned out the DPS. The car has been un drivable since purchase. I had to take an extra 2 days off work due to no transport. The car is in the garage at Lookers Jaguar Glasgow. Still awaiting outcome of repair.
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5.0/5
5.0 /5
Really great customer service from start to finish.
Verified User
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May 9, 2022
5.0/5
5.0 /5
Rich Leeder was absolutely amazing clear communication throughout the whole process
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5.0/5
5.0 /5
Thanks for your help and support
Verified User
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May 9, 2022
5.0/5
5.0 /5
Very positive experience with no complaints at all . I have already recommended the dealership to my BMW owning friends . Arranging and paying for my taxi was very much appreciated thank you .
Verified User
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May 7, 2022
5.0/5
5.0 /5
I Was looked after by Jack Bourne. The process was quick and simple and he was very quick to respond to any queries, a real asset to the dealership. Very pleased with the new car too. Thanks Jack!
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5.0/5
5.0 /5
Stoke BMW are a great dealership. The awful Crewe dealership should learn some lessons about customer care. I would never go to Crewe again and I advise all my colleagues to stay away