please see attachment for scanned customer complaint

things on the car when the customer bought it. The cust found out these things were not there. Sales man just ignored him. Cust then went to the sales manager who apologized 1 of the tyres had a rip in it. Would sort in July - August Eventually got the money back in December. Now taken to Mini dealer in London tyres are illegal and should never have been fitted. Sent the VC from the local dealer and heard nothing. Brake pad and disks needed cust has only covered 5,000.

I keep being told it's a problem with the system and that they'll look into it and get back to me. I've spoken to 2 different managers but neither did the courtesy of a reply. I am beginning to feel like I'm dealing with back street 2nd hand car dealers rather than a mini approved garage. If this isn't resolved in a timely fashion then I am left with no alternative other than complaining to Mini and/or the ombudsman.

bought approved used car picked up Sunday, drove home and the rear tyres are cracked and perishing. Advisory on previous mot, the dealership put mot on and no advisory. Raised with dealership and the guy said he would speak to the service team and call him back. No one has called the customer. Sales man had assured the cust everything would be done. Cleanliness of the vehicle was bad. Feedback only wanting to sell additional products, experience was not good.

I have previously complained about the service I have received a few months ago, however, have not yet received any correspondence from you. I have to book my car in for the third time within the last six weeks for another ticking noise coming from the car. The blowers have also stopped working. I have contact the team two days ago and have followed up with them since and have still not yet received a response. Please consider this a formal complaint further to the pre existing complaint on your system. Please read below;I am writing to formally express my extreme dissatisfaction with my vehicle and the ongoing issues I have experienced since taking ownership. This will now be the third time within the last six weeks that the car has had to be returned to the garage due to persistent ticking noises, each time diagnosed as different faults. This clearly indicates there are multiple underlying issues with the vehicle, and it is entirely unacceptable for a car of this standard.Unfortunately, the situation has worsened. The vehicle has now begun ticking again, and in addition, the blowers are no longer functioning. This raises serious concerns about the reliability, safety, and overall quality of the car. I have completely lost confidence in the vehicle.I want to be absolutely clear: I am extremely unhappy with this car and the repeated inconvenience and disruption this has caused. I am now left with no other option than to begin exploring alternative options, including pursuing my rights under applicable consumer protection laws, including those relating to defective or “lemon” vehicles.This situation has gone beyond a simple inconvenience. I cannot continue to repeatedly leave work to return the car to the garage, and my family members have also had to rearrange their work schedules and take time off to assist me. This ongoing disruption is unreasonable and unacceptable.I expect a permanent and satisfactory resolution be provided. I expect MINI to take this matter seriously and provide a clear plan of action.Please respond promptly with the steps you intend to take to resolve this issue. If this matter cannot be resolved satisfactorily, I will have no choice but to pursue the matter further through formal channels.

picked up on Thursday, scratch on the bumper, Tom, when they got home noticed rear car mats and the front ones were missing. Cust just received call from the branch and they didnt like the tone of the salesman. The cust is looking to get the mats and would like the scratch taken care of elsewhere.

Dear Sir/Madam,RE: LETTER BEFORE ACTIONI write further to my previous complaint regarding my aftercare policy with BMW / MINI and the refusal of my recent claim on the basis that the policy is allegedly “not valid” by the policy company. I was informed this has been sorted out it was an administrative error and I was able to make a claim which was not correct.Despite repeated attempts to obtain clarification and resolution, I have received no satisfactory explanation, no supporting documentation, and no meaningful response. This ongoing failure to address the issue is unacceptable and has caused significant inconvenience, distress, and financial uncertainty.At no point prior to my claim was I informed that there were any issues with the validity of my policy. I have complied with all requirements and relied on the existence of valid cover in good faith. Your refusal to honour the claim without proper explanation may constitute breach of contract and/or misrepresentation.I now formally require within 14 days of the date of this letter:Written confirmation of the precise reason my policy has been deemed invalid.Full documentary evidence supporting your position.Immediate resolution of my claim, or reinstatement of my policy if incorrectly voided.Compensation for the distress, inconvenience, time spent pursuing this matter, and any financial losses incurred.If I do not receive a satisfactory response within 14 days, I will take further action without additional notice. This will include:Escalating the complaint to the Financial Ombudsman Service;Issuing a claim through the County Court to recover my losses, associated costs, and statutory interest;Seeking compensation for breach of contract and consequential losses.This letter is sent in accordance with the Pre-Action Protocol. I strongly advise you to treat this matter with the urgency it requires.I hope court proceedings will not be necessary and that this matter can now be resolved promptly.Yours faithfully,Andrea Grocott

I purchased a used approved car from Lookers Mini on 30/01/26, by 09/02/26 the battery had died and required mini recovery to attend. I was advised I needed a new battery, the car was jumped and taken there. During a health check at Mini Norwich, they advised I needed a new battery, my windscreen was leaking, my rear brake discs were corroded and my rear offside wheel was buckled. It wasn’t until 12/01/26 that Lookers approved Norwich Mini to complete the battery change, my car is being held there until the payment has completed from Lookers which can take up to 7 days and their accounts department is closed over the weekend, I am without a car coming up to almost a week now. The windscreen has been looked at by a windscreen specialist in Norwich who confirmed the leak is due to over-sealing the window when installed, I’ve been told that this will rectify itself over time, my issue with this is, my car windscreen is still leaking, and is leaking into the air vent / infotainment system which isn’t acceptable, this will cause permanent expensive damage, Lookers don’t see an issue with this as it’s been deemed it’ll fix itself. Why can’t the windscreen be revealed correctly to make this leak stop sooner and prevent damage to my newly owned car. Norwich mini advised the brake discs were corroded and lipped, they said if they completed the used approved checks, they would’ve replaced them and this would be an MOT advisory. The brakes were replaced and an MOT was completed on 29/01/26 and there was no advisory. This has been ignored by Lookers, when I challenged Ronnie about this she said “it’s like an MOT, discretionary”, surely the standards and checks of a mini used approved vehicle should be consistent across the board. They are denying any damage being present on the alloy prior to sale, and there is no proof of this. With the other issues present, I question the vehicle technicians honesty. I was advised there were no battery issues prior to sale, only for someone to slip up later saying the car needs charging prior to sale, indicating there was an issue with the battery. I’ve owned this car for just over 2 weeks now and haven’t been able to drive it for a week of this so far. I’m genuinely so upset and stressed about the issues I’ve faced. I’ve been told I’d get call backs from various people and they’ve never followed through with this, leaving me in the dark about most things.

The mini purchased is not fit for purpose and therefore want to return vehicle with immediate effect

I visited your dealership on Sunday, 28th January, interested in purchasing a car. During the test drive, the salesman had to bring a jump lead because the battery light came on, and I was told the battery might be low but would be replaced before purchasing. However, not only was the battery issue unresolved, but the radio centre piece was also broken. I was informed it had been on backorder for months, and we were reassured it would arrive soon. Despite these issues, as this was my dream car, I placed a £200 deposit to reserve it.Over the next four weeks, there were ongoing communication problems due to what was described as “global wide software issues,” and I ended up signing 24 pages of documents with back-and-forth delays. I was hopeful for a pickup date, only to be told the forms hadn’t been signed again. I raised a complaint and nearly pulled out of the purchase because there was never a secure collection date. Thankfully, this was resolved the same day.However, after just four days of having the car, the engine lights came on, and I was stuck at work for an additional three hours waiting for Mini Assist. Mini Assist confirmed multiple issues: the battery had not been replaced as promised, and there were heating clamp problems. I am extremely unhappy with this situation, having been misled and left without my car. Now I have to take more time off work to arrange a hire car.This experience has been frustrating and reflects very poor customer service. I have proof of the faults and expect a prompt resolution. I would also like some compensation for this matter. Unbelievable.