I put a deposit on a car through lookers star city, lookers stoke then sold it , I was meant to be picking that car up today!I don’t blame lookers star city, Phil the salesman has been lovely and couldn’t apologise enough, lookers stoke sold my dream car to someone else , I’m not happy as you don’t get many of them, I’ve brought my last 3 cars and my daughter has brought 2, but now I will have to go somewhere else, which is a shame, with all the sales you get your clearly won’t be bothered about this!

cust paid a deposit £250 however the following day advised he would not be going ahead with the deal. The cust has been calling to see where his money is. please process the refund.

Please stop sending me service reminders (text and email) forDS71FWRI LIVE AT LEAST 60 miles from you so the car will be serviced close to my home.I cannot see how to unsubscribe from emails and text so this is the only way I can do it.Can’t remember whether email isCrichmond39@hotmail.com. OrChristinemayrichmond@gmail.com

We received an invite to come along to a mini event so I booked in a time to see someone on 8/2/26, when we arrived it was really busy understandably that’s why we booked, we were told our assigned sales executive had gone out on a test drive and we could wait and look round as we did, we waited and waited and then Jamie said he would try and help. So this would be our 3rd mini always brought from new and a lot has changed, I looked at colours and saw a sample on the wall of indigo sunset blue, reminded me of horizon blue our first mini, I asked if they had a car on the forecourt in that colour so I could see it, was told a lady had placed an order and it would come in may and Jamie said he would call me then to view it, I said if one came in before used or new could he call me so we could see it. In March Jamie called and I said is it because you have a car it came across he had genuinely forgotten till I asked if thats why he was calling and he said yes oh yes and we have heard nothing since. I just feel it’s very poor customer service and there seems genuine disinterest in selling a car to us. I just thought you should know how a customer is made to feel, we may have to return to sytner which is a distance from us but they pre registered my current car once they new the spec we wanted and seemed very interested in selling minis, our first mini was from knights but we thought we would try yourselves again as your local. I work for the nhs so I cannot take calls in working hours but that’s why we arranged an appt to take the time with my husband to view minis

customer has received email through offering 10% off service plan if taken out before 31st May, has contacted site who seemed none the wiser to it so he forwarded copy of the email over. has now received a response advising it is only for oil and filter changes and not full servicing for the 2 years with 2 MOT's included. nowhere on the email does it state that their vehicle is not eligible for this discount

Failing to reply to my complaint submitted in February. Ticket number 85652382.In addition lack of assurance with vehicle check prior to sale and general after care of sale from the branch.

please see attachment for scanned customer complaint

things on the car when the customer bought it. The cust found out these things were not there. Sales man just ignored him. Cust then went to the sales manager who apologized 1 of the tyres had a rip in it. Would sort in July - August Eventually got the money back in December. Now taken to Mini dealer in London tyres are illegal and should never have been fitted. Sent the VC from the local dealer and heard nothing. Brake pad and disks needed cust has only covered 5,000.

I keep being told it's a problem with the system and that they'll look into it and get back to me. I've spoken to 2 different managers but neither did the courtesy of a reply. I am beginning to feel like I'm dealing with back street 2nd hand car dealers rather than a mini approved garage. If this isn't resolved in a timely fashion then I am left with no alternative other than complaining to Mini and/or the ombudsman.

bought approved used car picked up Sunday, drove home and the rear tyres are cracked and perishing. Advisory on previous mot, the dealership put mot on and no advisory. Raised with dealership and the guy said he would speak to the service team and call him back. No one has called the customer. Sales man had assured the cust everything would be done. Cleanliness of the vehicle was bad. Feedback only wanting to sell additional products, experience was not good.