I visited your dealership on Sunday, 28th January, interested in purchasing a car. During the test drive, the salesman had to bring a jump lead because the battery light came on, and I was told the battery might be low but would be replaced before purchasing. However, not only was the battery issue unresolved, but the radio centre piece was also broken. I was informed it had been on backorder for months, and we were reassured it would arrive soon. Despite these issues, as this was my dream car, I placed a £200 deposit to reserve it.Over the next four weeks, there were ongoing communication problems due to what was described as “global wide software issues,” and I ended up signing 24 pages of documents with back-and-forth delays. I was hopeful for a pickup date, only to be told the forms hadn’t been signed again. I raised a complaint and nearly pulled out of the purchase because there was never a secure collection date. Thankfully, this was resolved the same day.However, after just four days of having the car, the engine lights came on, and I was stuck at work for an additional three hours waiting for Mini Assist. Mini Assist confirmed multiple issues: the battery had not been replaced as promised, and there were heating clamp problems. I am extremely unhappy with this situation, having been misled and left without my car. Now I have to take more time off work to arrange a hire car.This experience has been frustrating and reflects very poor customer service. I have proof of the faults and expect a prompt resolution. I would also like some compensation for this matter. Unbelievable.

I purchased a mini clubman October 2025 with the agreement that a headlight cover would be replaced as the salesman Jamie stated it would not pass an MOT in that condition. The part did not arrive on time for sale completion but was reassured it had been ordered. Whilst I acknowledge the vehicle is no longer made which has allegedly put the part on back order. I am aware from other sales areas this vehicle is still in high demand. Each time I have had to call for an update not Jamie adding me. I keep getting told it will be a month. We are now entering February- that is a very long one month (3 months).Due to my work I have to book and plan vehicle inspections months in advance. My MOT is due in May. I am disappointed by the lack of communication after initially giving good feedback so Jamie could get commission in his wages. Now I have paid the car the aftersale is poor. I required this to be rectified by the end of February- or I will be returning the vehicle and expecting a refund under the branch not fulfilling the agreement of sale.

I purchased a mini from you back in June, just after purchasing the car I noticed between 7-10 chips in the windscreen. I provided photographic evidence and was ignored, still have heard nothing back. Nearly 2 weeks ago I heard a ticking coming from my car. I contacted yourselves to get my car booked in under my warranty, I confirmed that I would be an available for the 29th Dec, which was the date offered to me. After multiple emails back, I have not heard anything back from yourselves , again. I am working over the festive period , therefore, need to sort transport. I am appalled at the level of customer service I have received since buying a car from you, I have no been ignored on a handful of occasions by yourself. I am happy to provide evidence. I need my car looking at by the end of this week, I expect a prompt reply.

I came in last week and placed a £490 deposit on a mini clubman with James. After I got home I read all the documents sent over and I wasn’t happy with some items so I cancelled the sale with a man called Jamie next day as James was off sick. Jamie was rude and abrupt and numerous times I have emailed as he advised to get my £490 Deposit returned. He has not as yet responded or confirmed my refund. I will never use lookers again because of the phone call I had with Jamie and the ghosting I have received since asking for deposit returned. He has changed my perspective of your brand solely from his interactions with me this last week. I want my deposit returned. I offered to go into the garage with my card and Jamie advised this wasn’t necessary. Please ensure this is returned asap.

We are directline auto services we are finding it impossible to contact you we have customers vehicles in urgent need of repair and parts supply, Lee Sharp lee.sharp@ukaarc.com is have a number of issue that need addressing for your parts department, the nock on effect of poor service is having a financial impact on our customer and our business.

My enquiry was deal with promptly and courteously.

Long lengthy process just to get a part exchange

Service was great once someone actually spoke to me but I felt this took a while.Sales person I spoke to was very good and helpful but he had a client appointment waiting and so couldn’t really spend that much time helping me but I thought he handled that very well and was really good. When I am ready to purchase I would absolutely work with him again.I felt like I could have benefited from more time talking with someone, when I was out looking g at some pre owned cars I couldn’t get the QR codes to work and link to give me the cars details which was frustrating. There were no prices on cars.I felt the store could have benefitted from more staff but to be clear the guy I spoke to I felt was very good.

Jayden was very polite and helpful I will be back to arrange a test drive in the near future. I also have a very good relationship with Jack Bourne across at BMW

Jamie was excellent and very helpful.