I should have received a call with the price for two new tyres the following day . I rang at 330 pm and the reply I got was you will receive a call soon , there’s time yet . Low and behold I received a call 5 mins later , I guess I’d been forgotten . Everything else was fine

Excellent service. We have decided not to purchase a second vehicle this year.

James A is a credit to the team at Lookers Stoke on Trent. Guided us smoothly and professionally through two new car purchases for my wife and I.

I appreciated having a complementary taxi service provided .

Thanks to Jordan as always. This visit Leigh booked our Mini in on the day. I waited for our Mini to be serviced and MOT'ed both of which were done very quickly. Leigh kept me advised of progress. Both Leigh and Jordan are approachable, friendly, professional and a credit to Lookers, Mini and BMW.

Both Taylor and the other lady (was it Hannah?)on the service desk were extremely friendly and professional they made the whole experience more relaxing. Thank you

+PRIVATE+ Firstly Lauren the Service Representative was very helpful and easy to deal with throughout, thank you. The however was on getting my car back, I noticed that the rear bumper was loose in the corner (adhesive & fitting required, I noticed this on the video link) this bumper was removed to put in the rear reversing sensors and for me wasn't fitted back correctly (I stated this on leaving, and Lauren kindly got the service person to come out and inspect it) Also the driver door handle key cover part is missing or it fell off on returning home (I can't confirm) When you spend good money and the service is meant to be of premium quality with BMW Mini, this let it down on this occasion, please note this is nothing to do with Lauren. I am in the process of re-booking my car in to get this resolved, however it does seem like I have to pay for this to be fixed, at the same time I'm having some other minor things being done as they were advisory's which is fair enough, I understand that as it's wear & tear and was noticed on the car inspection in the shop floor.

Easy to book car in, kept informed of the progress and repairs completed promptly. Very happy with the result

Ronnie was excellent, really friendly, approachable and knowledgeable. I was only disappointed that the used vehicle did not come with car mats. Overall though 10/10