The initial contact with service team to ask for help with explaining the issues I was having with the display I was informed that my service would either be 18000 miles or 2 years Service Engine Oil displayed on a couple of occasions I contacted you about it as I had only done 15700 miles and October was the 2 year anniversary.... During telephone conversation I felt I was given confusing advice but staff were extremely pleasant and reassuring.... However 2nd time of calling a different member of the team was a little curt with me and contradicted prev staff member.... 3rd call was once again an incredibly helpful and informative member of staff so I booked the service and the service plan. Overall very pleased but was very confusing with the booking process The service team at Stoke on Trent were very helpful and a pleasure to deal with. Thank you all for the great experience and I look forward to bringing my mini back Great idea about the video Great service supplying a taxi as no courtesy car was available Thank you

Shaun was excellent, a very good communicator. All staff seemed helpful. Shame I wasn’t able to have the car washed as I have previously.

Happy with my experience used this company and the former over 10 years

I have leased four different minis over the past 12 to 14 years and have always found the sales and servicing staff very helpful.

Excellent from start to finish. Emma has excellent product knowledge and takes the time to understand customer's requirements. Options were outlined extremely well with flexibility shown whilst I pursued sale of existing car. Excellent part-ex value offered, only bettered by a few hundred £ by West London Audi who have a captive audience for the congestion charge-busting hybrid I was selling. Excellent presentation of the car and set-up of the tech. The best car-buying experience.

I felt very looked after and kept updated throughout the day.

Emma Cureton was excellent!!

Very lovely staff really welcoming always kept up to date regarding my purchase 10/10