Andy Cresswell was fantastic throughout ! Been driving over 36 years so purchased quite a few cars. This was the most enjoyable purchase for both myself and my husband; from initial enquiry and reserving; arranging a test drive a few days later en-route from Scotland to Kent; processing the finance for husband back in Scotland; showing me all the car’s features; negotiating the final deal; collecting it 4 days later with bonnet stripes & repaired alloy wheel Wow!It also helps that I love, love, love my new Countryman. My first mini and don’t think it will be my last if this experience is anything to go by. Andy kindly helped me empty my car and set up my mobile before running through the sat nav, controls etc again with me as was px’ing an automatic VW so very different! With a full tank of fuel I was ready to continue on my next 200 miles home….despite the horrendous heavy rain I had a big smile on my face 😁Car is a great choice for what I am after just now and we would not hesitate to recommend your dealership for really great customer service.Thank you Andy. Keep up the excellent work.

We dealt with Emma who was extremely professional and followed up my test drive I haven't gone ahead purely on financial grounds as the dealership didn't have a mini in my price range probably too optimistic of me!Regards Angela Evans

emma was super helpful and was very easy to contact when i had questions, even after purchasing my vehicle she was still very helpful.

Andy Creswell was a star. Everything that was pointed out mechanically and cosmetically were fixed within the time frame that he had promised. I was kept up to date on the progress and he was really friendly and professional. He made the whole process really easy.

I would personally prefer to book my car in for any work directly with MINI Stoke instead of your call centre in Glasgow. I booked my car in for a service and MOT in March but when I arrived at the dealership there was no mention of the MOT on the job card. Luckily everything was done on the same day. The staff and work carried out at Stoke is very good.

Overall great experience! Emma and Ronnie in sales were extremely helpful . I would definitely recommend to others.

Happy with the car i have picked

When booking appointments for 8:30 for the main doors to be open. I had to find an employee to let me in and he was also locked out

I’d like to say a big thank you to Andy Cresswell, who took the time to research the answers to all my many questions about the car, and was very patient when I was trying to decide whether or not to go ahead with the purchase. I was really grateful to be given the time to make an informed decision, and did not feel rushed into it or put under pressure. This was particularly refreshing for me, having had the opposite experience at other dealerships. Andy also went above and beyond by coming in on his weekend off to complete the sale, when he spent lots of time making sure I was fully set up in the car, including connecting up my phone, and talking me through all the various controls. I really appreciated all his advice, and his helpful and friendly attitude made the whole car-buying process a much more pleasant and less stressful experience for me than it might otherwise have been. Thanks Andy! :-)

Andy Cresswell was great. Kept me well informed throughout. There has been a long delay with my car coming and Andy kept in touch regularly which made me at ease. Fantastic service!