Lookers Stoke-On-Trent MINI
4.6/5
4.6 /5
373 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572111
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
373 Verified Reviews
4.0/5
4.0 /5
Despite car booked approx 6 weeks in advance, had several texts and calls asking me to book in Very frustrating. Also asked about transport home when booked car in on telephone, said service not available, then when arrived asked if I was ok for getting home! Also said it would take all day when booked in, called to collect after 2 hours!

4.0/5
4.0 /5
Sean Bessex was very helpfulWasted reception as you enter, not sure where to goWaited for over ten minutes to be attended to upon arrival. Only two staff membersBooking was dreadful.

5.0/5
5.0 /5
Excellent service. Service receptionist very helpful and informative and professional. Loved having the car vacuumed as the car was only in for a mot

5.0/5
5.0 /5
Emma was very pleasant and helpful, in the end it came down to manufacturer preference. Although the Mini was the better car, my wife preferred the familiarity of her Fiat 500.

5.0/5
5.0 /5
I dealt with Jordan Eldergill.Absolutely brilliant.Courteous. Efficient and service with a smile 😃

5.0/5
5.0 /5
Jordan Eldergill is a stand out employee of yours at the front desk to your servicing team, he has great work ethic, smart, friendly, professional, modern, leads by example, cares and a joy to deal with each & every time.I not only wish him the very best but also to the entire team throughout and the dealership.

5.0/5
5.0 /5
We were dealt with by Emma Cureton who was excellent. Not sure if she’s a manager. Bizarrely that week I had received a survey from Mazda asking my opinion of women in the car sales market. Based on our experience with Emma I would be more than happy to deal with a woman selling me a car again.

4.0/5
4.0 /5
We had to phone the dealership to find out if the vehicle was ready for collection rather than the dealership to contact us.

5.0/5
5.0 /5
I was really impressed with Ronnie. Although there were unforeseen delays with the car I ordered, she managed to help me to secure a used vehicle instead which I am thrilled with. She is a superstar.

5.0/5
5.0 /5
Andy Cresswell Top top employee, very efficient and couldn't have been easier to buy a car without seeing it