Hi I’m part exchanging my car, I have noticed today that there’s an outstanding recall on my car, I did get this done however it is still showing as outstanding can this be rectified immediately. As it's been 3 months and 6 days since the work was carried out please see attached.Also, could you email me a letter from yourself on headed paper to confirm the work was carried out and it is an admin error and that you will rectify this.

I am writing to request an urgent update on my Vauxhall Vivaro (Registration: DL75 OFU), which was brought in on Monday 24th June for an AdBlue warranty repair.I understand that internal system issues delayed the repair initially, and it was expected to be sorted by Thursday or Friday. As it is now Monday afternoon and the team is still unsure if it can be looked at today, I am becoming quite concerned about the timeframe.This van is essential for my daily work, and being without it for a week is causing noticeable disruption.Could you please confirm two things for me this afternoon:A firm day and time when the diagnostic and repair work will be completed.Whether a courtesy vehicle or a Vauxhall Assistance loan van can be arranged to keep me mobile while you have my vehicle.

I had my car booked in for a recall on the airbag and I dropped my car and within the hour after dropping my car off I had a call to say they didn’t have the part and they couldn’t complete the service .i feel they could have told me this before i dropped the car either by message or call .i had a paid for a taxi from the dealership into work and had to pay for another taxi to go back and had to make time up at work and get my car and for the repair to not even be completed this was completely unacceptable because I feel the stock could have been checked before I came in and you could have contacted to rearrange if needed.I've also had make the time up at work as this couldn’t be done on a weekend which is fine but I’ve had to do this twice now . I’ve spent a total off £38.91 on taxis on the day you called me the first time to drop my car and for it to not be completed that’s a lot of money to have to do this twice .I would therefore like to request a refund on the first taxi journeys as these could have been avoided if I’d had been contacted prior to bringing my car in .

the vehicle went in on the 26.05 for a recall for cam shaft chain. Problem with the ad blue injector, suppose to send quote on the 28.05 never been received. Verbal £330 but wouldn't put it in writing. Taken 3 people to get through, 10 time the call has been answered 3 times twice declined to have the car. Cust has requested a call from the manager but he is to busy too speak to them. Vehicle health check received and the ad blue is written on the bottom of it. Cust wold like to call the police. She will go tomorrow to get this vehicle so it had better be there and ready for collection.

cust has had the vehicle in the dealership for 10 now and in the hot sun they are just leaving it outside. The car was running but the cust took the vehicle in for a diagnostic. Land departure, battery problem. Another light was on but then going of. Dealership shared a video and the only thin that was wrong. Can you call the cust asap

Hi DarrenThis is another follow up email as stated below on the above subject matter.It is not only unfortunate, but shameful that almost 3 years down the line, Vauxhall Lookers has not been able to resolve this matter despite the fact that the car has been parked with Vauxhall Lookers Star City Birmingham, since October 2024. This appears a deliberate decision not solve the problem.It is further shameful that Redline finance knowing the true situation of the car and my position concerning the direct debit, are still sending me remindal letters of owed amount on the loan. My position remains unchanged. I cannot continue a direct debit of a bad product.On your part, you sent me a letter advising me on how to sell the car and pay off the finance. Why would I sell a car with engine malfunction. To say the least, that was a wrong advice and the very reason I didn’t go with that advise.I responded and asked why Red finance couldn't instruct Vauxhall Lookers to sell the car and pay off the loan.Arguably car loan is in my name. I didn't want to sell the car. All I wanted is for the car to be repaired fit for use and i will reinstate my direct debit. In fact you have caused me so much financial lost. It is unfortunate that the this request has been ignored to date May 2026.Of what use is it, sending me default payment and that my details has been passed on to debt collectors. That appears a joke. Red Finance does not want to impress on Vauxhall Lookers to do the needful but want me to keep paying for a faulty product. How fair is that.Oh! By the way, my car that was dropped for repairs with Vauxhall Lookers Star City in Birmingham, since October 2024, it would appear that it is now being used. Is it that the car has now been sold without my knowledge? Or being used as a fleet car by Vauxhall Lookers Star City.How do I know this? The car has recently been booked for traffic offence. That’s absurd. What is happening. I will be sending the evidence shortly. How was that? Because the V5 is still in my name. Clearly that action presents as a criminal offence against whoever is driving a car that is under dispute. If the car is sold, allegedly, without my knowledge may require a legal action. And if Red finance has a knowledge of this (I hope not) why would continue to be on my back. I honestly need a clarification on this current twist.I look forward to your response on this email as the entire scenario for this car is now a joke.Kind regardsMr Godfrey Obi

Good Afternoon,I am contacting you with regards to some recent and ongoing repairs to my Mokka e. ( SB21 RXK )In March, the car began displaying an “electric traction system error” message. Although the car continued to run without issue, we decided to book it into Vauxhall Lookers Starcity, where it was originally purchased last year, to have the fault investigated and repaired.The car underwent enhanced diagnostics in consultation with Vauxhall, a process that took two weeks. Following this, we were advised that a new 12v battery was required and were quoted approximately £300. We agreed to proceed with the work.The garage later notified us that the car was ready for collection, but then informed us that the total invoice was over £900. After excluding the MOT and diagnostics we were expecting to pay for, the remaining cost was still £400 more than we had been advised. We challenged the price with the garage, who apologised for the failure in communication. Keen to have the car returned, we reluctantly paid.Two weeks after the initial repair, the same warning light reappeared. As a result, we booked the car back into the garage for further inspection. We have then waited a further two weeks for diagnostic tests to be completed.On this occasion, we have been advised that a new fault has been identified, requiring an additional £1,300 of work. However, the garage has indicated that they are unsure whether this repair will fully resolve the issue. If it does not, we have been advised that the air conditioning compressor would need to be replaced at an even greater cost.Despite the car having allegedly been subject to extended checks, these faults were not identified during the original diagnostics. They now appear to be being addressed through a process of elimination, at our expense. I do not believe these issues arose solely due to bad luck following completion of the original work, and I have lost confidence in the original diagnosis and the decision to replace the 12v battery.We purchased the car only 12 months ago from Lookers Starcity, having already spent over £1,000 on engine repairs to our previous vehicle, which was also purchased from the same garage. Since owning this car, we have travelled only 4,700 miles, using it solely for local journeys such as commuting to work and school. With just 38,300 miles on the clock, I do not consider it acceptable for three major components associated with the same fault to be defective. I therefore believe this issue is the result of poor manufacturing rather than normal wear and tear.With two young children, we are unfortunately not in a financial position to commit to an unknown and potentially significant cost for car repairs. Given the very low mileage, these are issues we would not reasonably have expected to arise at this stage of our hire agreement.I would be grateful if our situation could be reviewed and if checks could be carried out to determine whether any special coverage or TSBs may apply to the required works. From my research, this appears to be a known issue. Alternatively, I would appreciate consideration of a goodwill request to help cover the repairs and enable us to finally get our vehicle back on the road.We are long-standing customers of Vauxhall and Lookers, this being our fifth vehicle, and we would very much hope to continue our relationship with the dealership for many years to come.Thank you in advance,RegardsLaura HennMobile - 07733 212 769I also give my wife permissions to speak on my behalf -Jenny Mellor - 07813 709 713

NEVER ENQUIRED ABOUT A CAR ONLY FOR VALUE OF OWN CAR. YOU HAVE SINCE HARRASSED ME OVER MANY UNWARRENTED PHONE CALLS. ALL OF WHICH HAVE BEEN REPORTED TO TPS

The booking process is a shambles. I book online to the booking not being forwarded to the service centre, I instead get sent a random date and time. I call to cancel and it's rebooked. The online check in link does not work. Upon arrival I check in at the self service machine as directed. I then get a call asking me if I authorise. Surely that should be all part of the booking process and shared with the service centre? If I was unable to respond would the car just sit there and not be repaired?! This complaint does not cover total dissatisfaction with the vehicle and previous repairs since January 2026. 3rd visit in 5 months.

Hi there , I write to inform you that the emissions fault light is back on again and want to it to be better fixed again if possible I can bring the car Coming Monday