Lookers Vauxhall Birmingham Service Centre
4.9/5
4.9 /5
1,326 Verified Reviews
Heartlands Pkwy, Nechells, Birmingham, Birmingham, B7 5AH, GB
0121 325 7545
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,326 Verified Reviews
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5.0/5
5.0 /5
Arti was extremely helpful and patient
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5.0/5
5.0 /5
friendly, efficient, and not too pushy
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5.0/5
5.0 /5
They offered me the best deal they could
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3.0/5
3.0 /5
There was a lack of communication before our scheduled appointment as to the true condition of the vehicle we were coming to see
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4.0/5
4.0 /5
The advisor was great to deal with. The figures were just too high for me to contend with.
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5.0/5
5.0 /5
The staff member i interacted with was knowledgeable, approachable and incredibly helpful.
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5.0/5
5.0 /5
Matthew Blackett was incredible, talked me through everything and was very helpful! An overall great site too!
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5.0/5
5.0 /5
Staff very friendly and helpful. Very nice atmosphere in store
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1.0/5
1.0 /5
We came to view a car, we had booked in and I mentioned that we were going to travel to have to see it. We got the video and the email which was all fine. Our appointment was at 1pm on a Sunday, we turned up, walked in, the person on the desk asked us if we needed help, at the same time Martin (the sales advisor assigned to us) walked passed us and instead of a greeting just said ‘Skoda Octavia’, I was like yes, he the said, I was just going to call you but it sold last night. At this point he offered no apology and made us feel like it was our problem, shrugging his shoulders to say hey, these things are just the way it is. I have no issue with the fact you want to sell cars to whoever wants to buy them whenever. What was disappointing and frustrating was the lack of professionalism to just drop us a call, when the calendar was checked in the morning, to say hey, the car sold last night, can I offer you anything else or shall I cancel the viewing, instead we did a 2.5 hour round trip, were made to feel stupid and only specifically wanted to look at this car. At the end of the day I learn a lesson but I can’t accept the customer service and attitude.
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2.0/5
2.0 /5
Put email enquiry mid-week and was called back straight away. Was explained that in order to get good service I should leave it until the weekend to come in, so I made an appointment for 14h30 on the Saturday. At my appointment time my sales rep was busy with another customer, so I waited. At 15h00 I was still waiting, so I went home and bought a car from my local trader.