The personal service I received from Salman was exceptional from start to finish and I wish’ all sales reps should lead by his example. However, I have reservations on the customer experience on the showroom itself, it was dated in appearance and the other employees of the showroom lacked professional charisma , which is needed so that customers feel welcome and walk away with a positive experience.
Verified User
•
Jul 2, 2024
5.0/5
5.0/5
My queries were dealt with quickly and in professional manner.
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
My car was recalled for a faulty bracket, all sorted and very happyEfficient, informative video and report, polite staff
Verified User
•
Jul 1, 2024
4.0/5
4.0/5
Online check-in saves time when leaving the car, particular first thing in the morning when everybody else arrives at the same time.Everything was carried out as planned.
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
Yes fast and efficientYes good staff
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
very happy with service providedi am very happy with the service provided
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
Brilliant service from Salman, very efficient and informative. Was offered a great deal for a part exchange. Only issue I have had is a chip in the windscreen of my new car which I have been advised someone will come out to my property to fix. Awaiting a date for that to be done
Verified User
•
Jun 25, 2024
4.0/5
4.0/5
Easier, better way of booking inPrevious customer service was more on point, but now could be improved
Verified User
•
Jun 25, 2024
5.0/5
5.0/5
Sales person was knowledgeable about the whole process, the cars etc. Was not pushy. Informed me about all the details. I felt really comfortable during the whole process.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
The personal service I received from Salman was exceptional from start to finish and I wish’ all sales reps should lead by his example. However, I have reservations on the customer experience on the showroom itself, it was dated in appearance and the other employees of the showroom lacked professional charisma , which is needed so that customers feel welcome and walk away with a positive experience.
Verified User
•
Jul 2, 2024
5.0/5
5.0/5
My queries were dealt with quickly and in professional manner.
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
My car was recalled for a faulty bracket, all sorted and very happyEfficient, informative video and report, polite staff
Verified User
•
Jul 1, 2024
4.0/5
4.0/5
Online check-in saves time when leaving the car, particular first thing in the morning when everybody else arrives at the same time.Everything was carried out as planned.
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
Yes fast and efficientYes good staff
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
very happy with service providedi am very happy with the service provided
Verified User
•
Jul 1, 2024
5.0/5
5.0/5
Brilliant service from Salman, very efficient and informative. Was offered a great deal for a part exchange. Only issue I have had is a chip in the windscreen of my new car which I have been advised someone will come out to my property to fix. Awaiting a date for that to be done
Verified User
•
Jun 25, 2024
4.0/5
4.0/5
Easier, better way of booking inPrevious customer service was more on point, but now could be improved
Verified User
•
Jun 25, 2024
5.0/5
5.0/5
Sales person was knowledgeable about the whole process, the cars etc. Was not pushy. Informed me about all the details. I felt really comfortable during the whole process.