purchased vehicle around Jan time. car is going to be in god condition. Drove away and the vehicle has a lot of issues. The cust returned the vehicle and they took 2 weeks to finish it, the same day the vehicle is vibrating really bad. Called the dealership it is now worse than before. They have agreed to taking it to a local dealership for a diag. The cust is not happy with this and would like this looked into. The cust is not wishing to go with out a vehicle.

Dear sir / madam.I purchased s vehicle from yourselves in December 2023 and paid extra for the following.Guard X £399 Inc vat48 months extended warranty £799 Inc vat.At handover I was informed the guard X had not yet been applied and that I would need to bring the car hack. Despite me trying to sort this out no appointment was ever made and the service was not carried out.The extended warranty has never been used and remains active.Under the Consumer act 2015 services must be provided as agreed and within a reasonable time limit. As the guard X was never delivered I am requesting a full refund of the £399. I am also requesting a pro rata refund for the unused portion of the extended warranty.I would like this matter resolved without the need for escalation.Please confirm in writing within 7-10 days how you will refund these amounts.If I do not receive a satisfactory response I will escalate my complaint to Lookers Head Office and The Motor Ombudsman and pursue further action if necessary.The registration is NU22 XTCKind regards,Michelle Corrigan

I bought my car RAV4 (WU21THF) on 22/12/2025 and after 2weeks I faced an issue with my boot(it was unlocking but not going all the way up and down, when I support with hand it was working slowly and I called lookers and book appointment but the day of booking it worked properly so I cancelled. The same issue happened more than 3 or 4 times and in the last it get worse and I book appointment in lookers star city. They took one day full to check my car and said there is no issue with the boot it’s the issue with the boot alignment, so they told me to take to the body shop. I took my car to 3 body shops and they all said nothing wrong with the alignment it’s the tailgate issue. I spoke to the star city repair staff and book an another appointment and I waited for half day, but they said the same thing no issue with the boot and they need report of the issue from the body shop, but no other body shops were ready to give reports unless I am repairing from them.In the last lookers gave one body shop number and I took there, they also said it’s tailgate issue. Now it’s two weeks I am keep calling the lookers star city repair centre but now they aren’t taking my call and they aren’t giving me any updation. They are keep ignoring me to finish my 3 months warranty on 22/03/2026. They couldn’t solve this issue and they are making simple reasons to ignore me.

After a lot of to’ing and fro’ing, we came to an almost acceptable deal. I asked question about a scratch on the bodywork to which I was told there wasn’t. I drove 85 miles to complete the deal only to find that the car had many scratches down the side and front corner and so many stone chips it looked like it had been sand blast! I find it very disappointing that I was strung along believing the car was in excellent condition only to be disappointed on arrival and subsequent turned it down and drove another 85 miles back home with nothing but a wasted day to show for it.

great service staff polite

Hi,I would like to make a complaint regarding my Vauxhall Grandland - DY25 VGD.The LED light on the panoramic roof isn’t working, the car has been into yourselves twice. First time – To assess the problem, part ordered. Second time – Additional parts were needed due to the car being new and not knowing the full problem.This was months and months ago now, I have called back twice since then and the first time, the customer agent said they would chase up and come back to me – didn’t hear anything. Then I have called again today, and the agent said that you are still waiting to hear from Vauxhall and cannot do any more.Surely this can be escalated/chased up/find out what is going on? We have had the car 11 months, due to go back next April. We do not want to be, when the car is given back to the lease company, be held responsible or charged for this part not working. Can you please escalate this further, or can I get response from this email, explaining that it is in Vauxhalls hands and has been since we first received the car.RegardsCraig Evans

It was a bit of a disappointment. I booked via the call centre as I had a service plan. Told the person it was an EV . Then I get the booking email listing oil and filter change etc!!! It’s an EV.When I picked the car up my Dash cam was disconnected and swivelling around. The car had not been washed . In fact it was dirtier than when I left it.I am still waiting for a new service plan, which was supposed to be emailed to me that day.The message sent to my phone to follow the progress of the service ,didn’t work just wanted me to book a service !All in all a bit rubbishWould I recommend? Will I be back ? Probably notThe ladies on reception are very nice and did agree that the service details were incorrect.The service plan was set up when I brought the car and for an annual service and I was informed that it’s not needed annual. Think you need to educate your staff about EV carsPs you can call me on 07984337090Regards

Excellent customer service

car wasn't available after confirming appointment.

My car has been with you since October 2025. I was contacted to collect it in November around the 11th. I had paid almost £1700 for these repairs. Within one hour of collecting the vehicle in November, I returned to the establishment with the vehicle as the vehicle had faults, it has now been over three months without resolution. During this time, I have repeatedly attempted to obtain updates but have been continually brushed off or given vague responses, with no clear timeline for completion.This level of service is unacceptable. Being without my vehicle for this length of time has caused significant inconvenience, and the lack of communication has only added to the frustration.I am now requesting:1. A clear written update on the exact status of my vehicle2. A confirmed completion date3. An explanation for the delay4. Confirmation of any goodwill compensation or courtesy vehicle arrangementsIf I do not receive a satisfactory response within 7 days, I will escalate this complaint to senior management and pursue it through the appropriate external channels.