It's all smiles again, I trust it was an awesome job done thank you and the team so much

FINAL RIGHT TO REJECT - RE: Renault Captur SY22UNEI am formally exercising my Final Right to Reject this vehicle under the Consumer Rights Act 2015 for the following reasons:FAILED REPAIRS: According to Invoice 8399145 (Job 68813), your technicians stated: "diagnostic tool wont talk to car" regarding the "Engine Failure Risk." This is a definitive failure of your duty to repair.BIOLOGICAL HAZARD: My young son has a pre-existing respiratory sensitivities and is under NHS care. The presence of active mold in the vehicle is a severe health hazard that exacerbates his condition, making the car completely “unfit for purpose” and dangerous for my family.RESOLUTION: I have already returned the car and keys to the Star City branch. I demand a full refund of £13,352.00 by 5:00 PM TODAY.NEXT STEPS: If confirmation is not received by 5:00 PM, I will immediately file a dispute with The Motor Ombudsman and initiate a Small Claims Court case.

Attentive and quick to respond

I spoke to the manager, who while I was talking he was singing to the radio so clearly wasn't listening to me. very low price offered for my car. and was told to sell it somewhere else if I could get a better price, when i stated I'd be unable to get to pick up the new car i was told to get my husband to give me a piggy back to lookers.

Purchased a vehicle within a hour it broke down , battery I was told by lookers so it was replaced, brakes was faulty worn discs , after a week nearly I collected my car ,This time I was on the motor way again an the engine failed no power warning on dash to pullover ,On inspection the battery lead had been budged on with a nut a bolt but keeps coming of ,the batter box isn’t fitted correctly, the screws in air box cover have been over tightened a broke ? I’ve emailed lookers an still no red this is appalling work man ship

I purchase my vehicle from Lookers Star City in October 2025. Within a couple of months I had an issue with the passenger door so booked a repair with the garage. I explained I suspected the door lock actuator to be faulty.The car was there for 16 days. A door latch was replaced but the door trim was damaged during the repair. The door trim wasn’t put back properly and it caused further damage as it was now pushing against the dashboard.I found out from the warranty company that a claim was made to replace the door trim but it wasn’t accepted so it was just put back on the car. What this shows is that the garage knew this needed replacing but I wasn’t even informed about the damage to the car.I contacted Lookers Star City the day I picked the car as I could see the door trim was no longer sitting flush to the car. I complained the next day using the online form and was contacted by their after sale manager on the 9th February. I sent pictures and thought this was going to be sorted as it was just a mistake.I sent emails and called a number of times asking to speak to Sam Demeda but there was limited response. I was told either he was in a meeting or not there and the message just didn’t seem to get communicated to the person I wanted to speak to. It very much felt as if I was being deliberately avoided.I wasn’t contacted back until the 24th February regarding repairs.Repairs to the door trim was finally arranged for the 10th March.I am still very unhappy with the work done, the tool marks are still showing and plastic handles have been sanded and feels rough which is not the standard of repair that I was expecting.The door trim was yet again not put back properly and was still pushing against the dashboard in the vent area. I have also noticed the plastic cover is now missing from the door.After all of this, the door lock is still not working. I cannot open the door with the remote from the outside and this will cause my MOT that is due in 2 weeks to fail.I cannot understand how I have received such a poor level of customer service and repair from a reputable car dealer.I have lost all confidence in this garage and have book repair with a local BMW garage. I must insist at the very least I am compensated for this work.I also want a full replacement of the door trim damaged while in your care.

Excellent service and mot staff very helpful people

purchased vehicle around Jan time. car is going to be in god condition. Drove away and the vehicle has a lot of issues. The cust returned the vehicle and they took 2 weeks to finish it, the same day the vehicle is vibrating really bad. Called the dealership it is now worse than before. They have agreed to taking it to a local dealership for a diag. The cust is not happy with this and would like this looked into. The cust is not wishing to go with out a vehicle.

Dear sir / madam.I purchased s vehicle from yourselves in December 2023 and paid extra for the following.Guard X £399 Inc vat48 months extended warranty £799 Inc vat.At handover I was informed the guard X had not yet been applied and that I would need to bring the car hack. Despite me trying to sort this out no appointment was ever made and the service was not carried out.The extended warranty has never been used and remains active.Under the Consumer act 2015 services must be provided as agreed and within a reasonable time limit. As the guard X was never delivered I am requesting a full refund of the £399. I am also requesting a pro rata refund for the unused portion of the extended warranty.I would like this matter resolved without the need for escalation.Please confirm in writing within 7-10 days how you will refund these amounts.If I do not receive a satisfactory response I will escalate my complaint to Lookers Head Office and The Motor Ombudsman and pursue further action if necessary.The registration is NU22 XTCKind regards,Michelle Corrigan

I bought my car RAV4 (WU21THF) on 22/12/2025 and after 2weeks I faced an issue with my boot(it was unlocking but not going all the way up and down, when I support with hand it was working slowly and I called lookers and book appointment but the day of booking it worked properly so I cancelled. The same issue happened more than 3 or 4 times and in the last it get worse and I book appointment in lookers star city. They took one day full to check my car and said there is no issue with the boot it’s the issue with the boot alignment, so they told me to take to the body shop. I took my car to 3 body shops and they all said nothing wrong with the alignment it’s the tailgate issue. I spoke to the star city repair staff and book an another appointment and I waited for half day, but they said the same thing no issue with the boot and they need report of the issue from the body shop, but no other body shops were ready to give reports unless I am repairing from them.In the last lookers gave one body shop number and I took there, they also said it’s tailgate issue. Now it’s two weeks I am keep calling the lookers star city repair centre but now they aren’t taking my call and they aren’t giving me any updation. They are keep ignoring me to finish my 3 months warranty on 22/03/2026. They couldn’t solve this issue and they are making simple reasons to ignore me.