After a lot of to’ing and fro’ing, we came to an almost acceptable deal. I asked question about a scratch on the bodywork to which I was told there wasn’t. I drove 85 miles to complete the deal only to find that the car had many scratches down the side and front corner and so many stone chips it looked like it had been sand blast! I find it very disappointing that I was strung along believing the car was in excellent condition only to be disappointed on arrival and subsequent turned it down and drove another 85 miles back home with nothing but a wasted day to show for it.

great service staff polite

Hi,I would like to make a complaint regarding my Vauxhall Grandland - DY25 VGD.The LED light on the panoramic roof isn’t working, the car has been into yourselves twice. First time – To assess the problem, part ordered. Second time – Additional parts were needed due to the car being new and not knowing the full problem.This was months and months ago now, I have called back twice since then and the first time, the customer agent said they would chase up and come back to me – didn’t hear anything. Then I have called again today, and the agent said that you are still waiting to hear from Vauxhall and cannot do any more.Surely this can be escalated/chased up/find out what is going on? We have had the car 11 months, due to go back next April. We do not want to be, when the car is given back to the lease company, be held responsible or charged for this part not working. Can you please escalate this further, or can I get response from this email, explaining that it is in Vauxhalls hands and has been since we first received the car.RegardsCraig Evans

It was a bit of a disappointment. I booked via the call centre as I had a service plan. Told the person it was an EV . Then I get the booking email listing oil and filter change etc!!! It’s an EV.When I picked the car up my Dash cam was disconnected and swivelling around. The car had not been washed . In fact it was dirtier than when I left it.I am still waiting for a new service plan, which was supposed to be emailed to me that day.The message sent to my phone to follow the progress of the service ,didn’t work just wanted me to book a service !All in all a bit rubbishWould I recommend? Will I be back ? Probably notThe ladies on reception are very nice and did agree that the service details were incorrect.The service plan was set up when I brought the car and for an annual service and I was informed that it’s not needed annual. Think you need to educate your staff about EV carsPs you can call me on 07984337090Regards

Excellent customer service

car wasn't available after confirming appointment.

My car has been with you since October 2025. I was contacted to collect it in November around the 11th. I had paid almost £1700 for these repairs. Within one hour of collecting the vehicle in November, I returned to the establishment with the vehicle as the vehicle had faults, it has now been over three months without resolution. During this time, I have repeatedly attempted to obtain updates but have been continually brushed off or given vague responses, with no clear timeline for completion.This level of service is unacceptable. Being without my vehicle for this length of time has caused significant inconvenience, and the lack of communication has only added to the frustration.I am now requesting:1. A clear written update on the exact status of my vehicle2. A confirmed completion date3. An explanation for the delay4. Confirmation of any goodwill compensation or courtesy vehicle arrangementsIf I do not receive a satisfactory response within 7 days, I will escalate this complaint to senior management and pursue it through the appropriate external channels.

We arrived to view a car on the off chance and were treated very professionally and then given the keys to go and look over the car on our own for a while, upon entering the car it clearly hadn’t been looked at lately as it had a leak, was wet through and mouldy, needless to say we handed the keys back and left

Hello, I was recently in for a repair (picked up the car 29th Oct) but the service history book wasn't stamped so could I please get a copy of the invoice that was sent to the warranty company for my records?Registration: LR16 UAEPhone: +44 7853 855441Service Centre: Vauxhall Star CityService Advisor: Jess ParkThanks,Shivam

Demi helped us through the buying process and was excellent.