We arrived to view a car on the off chance and were treated very professionally and then given the keys to go and look over the car on our own for a while, upon entering the car it clearly hadn’t been looked at lately as it had a leak, was wet through and mouldy, needless to say we handed the keys back and left

Hello, I was recently in for a repair (picked up the car 29th Oct) but the service history book wasn't stamped so could I please get a copy of the invoice that was sent to the warranty company for my records?Registration: LR16 UAEPhone: +44 7853 855441Service Centre: Vauxhall Star CityService Advisor: Jess ParkThanks,Shivam

Demi helped us through the buying process and was excellent.

Hi I have not received anything information about when my car is ready.Please let me know.Kind regards________________________________________

HiService was well received and Luke really kept me updated throughout the service.Kind RegardsRaz

The whole experience from searching the website to making my inquiry was first class, Mathew who conducted me was very helpful and very good at the job he does, I would recommend him and the company highly.I didn’t buy the car I was looking at for financial reasons,but I will definitely look into it at a later date.

Regarding our pre booked service on 14th January I was told it would be a silver service when booked but the information returned stated it was an interim so bring as everything in the service appears to be ticked I’m not sure what service we had?

Our van FL23 XWM originally was with this site having an engine replacement but had it for months with no contact from the branch with updates. When I started contacting to get the van back I feel like the job was rushed and since we got it back it has had to return multiple times with engine management lights. We are a removals company and need our vehicles on the road and safe for our drivers. Over the last 3 months the van has been back to you about 5 times with eml lights that keep coming back on. It seems that the lights are turned off and faults cleared and then we get the van back. I have been in contact with Jess Park throughout and although I do get the answers I need from her I also get alot of messages ignored. I recently asked for the diag reports and a list of what's been done to the vehicle but these emails have been ignored.Each time this vehicle is off the road we are losing money as the van is off the road rather than booked out to jobs. The vehicle is back with you as of last week with an EML on. As of yet I have had no updates to even say the vehicle has been received.I am not happy with the service we have received. Not to mention the site never answers the phone. If it wasn't for the fact we had the engine replaced by you I definitely would not return. I feel compensation is owed to us due to the amount of time the vehicle has been off the road.

Dropped my car off for a repair diagnostics on Tuesday 2nd December 2025, needs work doing, been told multiple times that they are waiting for a part but it’s now Sunday 11th January and still no update, been told multiple times I’d receive a call back but that never happens, been told that it’s being chased but again nothing comes of it, nearly 6 weeks and the only answer I seem to get is try again in a few days, can someone please contact me as I believe 6 weeks is ridiculous to be ‘waiting’ for a part. Also, for 3 weeks, no of the staff could tell me what part was on back order, not acceptable when the cost of repair is costing thousands.

I was prepared to make a 200 mile round trip to see a car and buy, a reservation was placed with the intention to buy the car and drive home same day , this was clearly expressed from buyers point of view simply due to the distance involved. Reservation fee duly paid over the phone, however, on day of viewing car was not ready to be driven away as service had failed to be completed in time. Bought new car elsewhere same day.