Put email enquiry mid-week and was called back straight away. Was explained that in order to get good service I should leave it until the weekend to come in, so I made an appointment for 14h30 on the Saturday. At my appointment time my sales rep was busy with another customer, so I waited. At 15h00 I was still waiting, so I went home and bought a car from my local trader.

I have an emac service plan and have used lookers for a number of years for service and mot , towards the end of March 2025 my car was serviced and mot all fine , but my car Vauxhall Astra 1.4 turbo reg SA67PWK has started making bad metal on metal engine noises and sluggish, I had a friend who works for the AA take a look first off the oil was every low (no oil leaks ) then he asked to see service book where it clearly states they used the wrong oil they used 0w/20 oil instead of the one stated in every other service in service book which should of been 5w/30 oil , today I have had to book it in at halfords for an emergency oil and filter change at a cost of £164 ,so I have been driving for over 5 months with the wrong oil

Good service.Professional response.Poor p/ex valuation - received 33% more through Motorway which you could have got yourselves so not very flexible to strike a deal. Lost your sale on this alone.But happy to use you again.

Bradley was quick to contact me and has been consistent in his efforts to find a suitable car.

Friendly welcomeVery informative

Excellent service .Very fast response to my enquiry .Brad was very helpful and sent an excellent video.

Answered all my questions and was very helpful

Service was very good.good information.very informative.

Prompt response to help either my inquiry

The guys kept in touch but I just couldn’t get down there