PLEASE SEE ATTACHMENT FOR FULL DETAILS OF THE COMPLAINT.

Matthew Blackett was incredible, talked me through everything and was very helpful! An overall great site too!

Staff very friendly and helpful. Very nice atmosphere in store

My Car was booked in on 22nd Sept 11:00am at Selly Oak Branch for Diagnostic check regarding an automatic braking fault also a recall concerning the Timing Chain. I've tried contacting Jon Machin numerous times for an update of the diagnostic test but I have not had any answers. several times I've tried to contact him and each time I have been told he's away from his desk and he will call me back (he didn't) . As a Disabled person I depend on the car for hospital appointments witch I have missed several. It's absolutely disgusting the service and communication that I have received. I need to collect the car ASAP so I can get the repairs done at a different garage. regards D.Jones

Vehicle sat with the branch nearly a week - chased and chased - told 3 different things.Told that there is clear evidence of repairs hence not warranty - nothing has been repaired on the vehicle all that we can say is that its in a worse state than when it went in. Attitude from service agent was appalling - the agent dealing with our case had allegedly been released 3 hours ago hence why nothing has been done with the vehicle clearly nobody cared to re-issue the case to another agent as nobody had a clue what's going on.

Very pleased with service and cleaned great.It was collected and delivered back which being disabled was a great help. Always would recommend their service never been let down.

We came to view a car, we had booked in and I mentioned that we were going to travel to have to see it. We got the video and the email which was all fine. Our appointment was at 1pm on a Sunday, we turned up, walked in, the person on the desk asked us if we needed help, at the same time Martin (the sales advisor assigned to us) walked passed us and instead of a greeting just said ‘Skoda Octavia’, I was like yes, he the said, I was just going to call you but it sold last night. At this point he offered no apology and made us feel like it was our problem, shrugging his shoulders to say hey, these things are just the way it is. I have no issue with the fact you want to sell cars to whoever wants to buy them whenever. What was disappointing and frustrating was the lack of professionalism to just drop us a call, when the calendar was checked in the morning, to say hey, the car sold last night, can I offer you anything else or shall I cancel the viewing, instead we did a 2.5 hour round trip, were made to feel stupid and only specifically wanted to look at this car. At the end of the day I learn a lesson but I can’t accept the customer service and attitude.

Put email enquiry mid-week and was called back straight away. Was explained that in order to get good service I should leave it until the weekend to come in, so I made an appointment for 14h30 on the Saturday. At my appointment time my sales rep was busy with another customer, so I waited. At 15h00 I was still waiting, so I went home and bought a car from my local trader.

I have an emac service plan and have used lookers for a number of years for service and mot , towards the end of March 2025 my car was serviced and mot all fine , but my car Vauxhall Astra 1.4 turbo reg SA67PWK has started making bad metal on metal engine noises and sluggish, I had a friend who works for the AA take a look first off the oil was every low (no oil leaks ) then he asked to see service book where it clearly states they used the wrong oil they used 0w/20 oil instead of the one stated in every other service in service book which should of been 5w/30 oil , today I have had to book it in at halfords for an emergency oil and filter change at a cost of £164 ,so I have been driving for over 5 months with the wrong oil

Good service.Professional response.Poor p/ex valuation - received 33% more through Motorway which you could have got yourselves so not very flexible to strike a deal. Lost your sale on this alone.But happy to use you again.