The young lady who booket my morka in for a service and was very helpful. I was early she offered me a coffee and keep me informed by phone, and when I was talking to a salesperson the young lady brought the car around to the front. Very good service did not offer me a service plan because I already have one.

Sally at Lookers Star City kept me well informed all the way.

No changes l call say is keep it as it is cause you can’t improve on perfection

My Advisor, Ayleshia, was absolutely brilliant. Greeted us with a warm, lovely smile, kept me informed throughout the day on the status of my car and just made the experience absolutely seamless.

Salesperson Matt Blackett was outstanding and provided us with exceptional service.

The service was excellent as I've always found. I am on a service plan and this was just for the mot. However, it was a very pleasant surprise to find the inside (including the upholstery), had been cleaned. Totally unexpected and very welcome. The extra touch that makes such a difference. Aleyshia kept me informed on the vehicles progress.

Very happy with the communication process I received from Tina, if I received a video as mentioned in Question 3 I may have deleted it in error, looking after a 9 month old grandson and sometimes things go amiss

Sandra was lovely and so helpful.Although you don't probably know about the selly oak lookers, I must say they were awful. I was told flat out lies and Julie could barely answer my questions. Was such a relief that Sandra was excellent, almost put me off Lookers altogether after my experience at the Selly oak one.

I was kept informed about the progress of the service/MOT throughout by Rachel. Thank you.The collection/return service is excellent.

Matthew was extremely helpful and the only reason we did not purchase from you was a change of plan due to personal reasons