I have a vauxhall grandland on mobility with vauxhall chester, it has been booked in tomorrow, 8/04/26 for a recall and to investigate a noise from the rear of the car, yesterday, i had an email to book the car in, i had requested a courtesy vehicle, however, when reading the booking form it stated a £25 fee was applicable as discussed at time of booking my car in for repair, this was never discussed at time of booking, i spoke to my neighbour who i recommended to vauxhall chester and has an electric vehicle which has been in for repair 3 times, and when taken in has always been given a coutesy vehicle and has NEVER been charged a fee, even having in one instance, having a ciurtesy vehicle over a week.I phoned vauxhall chester yesterday to clarify and was told by a lady they always charge a fee, i cancelled the courtesy car as i feel im being lied to.I have a mobility vehicle because i am disabled, i pay my full pip allowance for this vehicle, the vehicle is being recalled for a fault that is not of my doing, whilst my car is with vauxhall chester i have no means of transport, this is not what i envisaged when starting mobility, i would like clarification today please.

Came to view car and part exchange current car and got a very good deal.

Been motability for over 12years cars have been service next to none at CHESTER 👍😎

Andy was very helpful and I am very pleased with my purchase thanks to everyone

My car was booked in for 8.45am this morning for its MOT I dropped it off at 8am and had arranged to pick it up by 5pm. I received a call at 16.16 to say the MOT had not been completed and I couldn’t have my car back. I was told this was because it was the end of the month and they are really busy.I have two small children and I need my car for work, the children, emergencies and arranged appointments. This is completely unacceptable and not the first time we have had issues with this branch. I would like escalating as I don’t think the importance of this issue was taken seriously.

Not impressed at all took 3 weeks to eventually get a price for an oil and filter change also went in for steering wheel alignment only to be told a tyre was over inflated it's slightly better but in my opinion li hasn't cured the problemRegards Mr G M Hines

I reported a fault with my vehicle, the passager mirror. They said its just came off the track and put it back on. The next time i used my car it stopped working. This was while i was under warranty. I reported it again and because i was out of warranty, they said its been damaged after they fixed it and showed me a picture of a massive graze on the side, which isn't even on there, so I really dont no where that picture was taken. Three times I reported this issue and now I have to pay. Im not happy. I dont feel like I should have to pay. I have had nothing but problems with this car. Im happy to take this to trading standards and ever further if necessary.

Overall a very good experience the salesperson was not pushy but very knowledgeable and attentive the finance guy was most helpful and we received the best outcome for both parties

Car was clean inside and drove well. Inside boot was full of dog hair and under boot area was full of water. Immediately put me off, sure it was nothing too major but didn't give a good impression. Said at the start I wasn't interested in 12% finance but still had to sit through the sales talk trying to sell me it.

I visited Lookers Vauxhall Ellesmere Port last week very interested in either the Mokka or corsa. I visited on the sunday without appointment and found the salesman sitting closest to the door to bw helpful. I test drove a 2020 cotsa but they were closing and so I organised a vosit for the wed when the salesman was back in to test drive a upgrade 2023 model. I came in again on the tue to test drive mokka and was helped put by dave who was great and gave me a few things to think about re pre-registered cars etc. Something id not considered beforeI came back on wed to my appointment with previous salesman. He gave me keys for upgraded corsa but when I enquired about a test drive told me I couldn't. He said the manager didnt want miles being put on cars. I didnt challenge it as I already felt uncomfortable being at the garage without my other half and didn't really know what the rules where. I asked if I could come back and could I test drive it then , bear in mind I was already at my appointment and i was told if i knew which one i wanted . They would do their checks and i could test drive it. This made no sense to me.